The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
PROCAM Photo & Video Gear
As a Shopify Plus merchant we never found value in spending the time to deal with the lengthy process of filing claims with the carriers for damaged or lost shipments. InsureShield for Shopify provides us with one solution and one process that makes filing claims simple and effective regardless of carrier.
That's what we call the brighter side of shipping! We are happy to hear you had a positive experience with InsureShield.
Update: not only is it extremely unclear, but it starts charging you for EVERY shipment, with no way to charge the customer, *without telling you*. If you install this and forget about it you'll receive a hefty bill - and again, there was no way to offer it to the customer. AWFUL!!!!!!! This is a highly deceptive product and I'd go so far as to say it's almost a scam. It's totally vague and confusing. Does this show up as an option in the cart for people to buy? I selected "insure some orders" but - what ones is it ? Totally unclear. I have no idea the UX. Furthermore it says it only covers a few obscure shipping methods I've never heard of, but the reviews say it covers all USPS, UPS, and some other shipment companies.
Thank you for your review. We are sorry to hear that our coverage and process for applying insurance wasn’t clear in the interface. We would like to talk with you further to help us improve and take steps to make this more intuitive for others. We do cover UPS, USPS and FedEx shipments and you apply rules to cover your shipments based on all orders, or certain orders using order value, SKU or international/domestic delivery address. We hope to regain your trust and welcome the opportunity to speak with you.
Cait and Co
We really love UPS Capital so far! Makes having coverage for every order super easy, and their customer service is on top of it! I never thought getting insurance payouts for order damages could be SO easy.
Thank you for the wonderful review. 5 stars is great. We really appreciate that you would take the time to share your feedback. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
Apollo Gear Co.
Extremely easy setup and a seamless platform which captures your orders with nothing to do on the front end. Jeanne at UPS Capital went above and beyond to provide bespoke solutions for our business to better integrate with the app and has been there for us whenever we've needed her (we ship a very niche product). If you need help integrating or run into any snags, you can rely on customer support (ask for Jeanne!) that is hard to find these days. If you want minimize your risk in a straight forward way (especially if you are shipping a high value product) it makes sense to install the app / use UPS Capital for insurance.
Why thanks Apollo Gear Co. We’re also extremely happy to know you’re having a good experience with InsureShield. On behalf of Jeanne and all of us at UPS Capital, we certainly appreciate you. As we like to say, ship happy with InsureShield.
Over the past couple of years, we have tested Shipsurance, Route Package Protection, and InsureShield. And to be very honest, InsureShield is the best one by a million miles. InsureShield gives us the peace of mind that Shipsurance never could. It was close to a nightmare working with Shipsurance on a claim, they would make us (and our customers) wait more than two weeks before asking us for another document from the shipping carrier for no reason. But InsureShield, which is technically run by UPS, so they already know what the entire story behind a lost shipment is. Getting reimbursed for any lost shipments is virtually painless with InsureShield. Route Package Protection is also good, but InsureShield has much better coverage rates, faster reimbursements, and excellent customer support. And, even though they are run by UPS, they also insure USPS and other carrier packages as well. Highly recommended!
Thanks for the review. You’ve got us seeing stars! 5 of them, WOW! We like helping our customers and we want you to have positive experiences. With InsureShield, most all-risk claims are paid in just a few days. We understand that dealing with insurance claims can be challenging for a business, and it is important for you to recover losses as soon as possible so you can serve your customers. If you ever have questions, we’re here for you. You may also want to check out: https://upscapital.com/claims-overview/
Easy setup, reliable customer service and easy to file claims! Jeanne was extremely helpful with installing the app on our Shopify store and is always there when we need her! Highly Recommended!
Hi, Thanks for the 5-star rating and for sharing your experience. That's what we call the brighter side of shipping! We are happy to hear you had a positive experience with InsureShield. We’d love to hear from you again. Continue enjoying your shipping insurance with our reliable coverage. Thanks.
The Hive Experience
App was seamless to integrate and having the ability to customize our products coverage is a nice touch overall. Satisfied with my customer's claim experience as well.
Thank you for the wonderful review and for taking the time to share your feedback with InsureShield. Our priority is customer service and we are ecstatic that we met that mark!
Loving this app!...Easy to use, and flexible coverage for my products.
What I like the most is that it is helping me with shipping problems that happen frequently with multiple carriers, and the best part is that I am able to keep my customers happy!!
GFIT activewear - that's what we call the brighter side of shipping! Keeping your customers happy is paramount. Glad you see the flexibility in what you can cover and the ease of use.