InsureShield Package Protect , 55 reviews

The service has been a welcome addition to my store. Most important is the wonderful customer service that has been very helpful assisting with questions and details of my account!

Unfortunately, they're just like every other insurer. Sell "peace of mind" only to deny every claim based on some obscure excuse. First claim out of the gate was denied, so I've canceled my account. Just wasting money...

This is a great APP! It saves me a lot of time as opposed to navigating UPS's or USPS standard claim process! The cost is negligible and easily transferred to customers, and the savings in time and headache in the draconian claims process UPS has for its standard customers is well worth the costs. The folks are very helpful and go above and beyond to make sure you have the proper service. I am really quite pleased.

No one who ships anything that could possibly break should not buy this app (if you're shipping tee shirts... well you might be able to get away without it!)

I did with hold one star, and that is because UPS Capital, the underwriter for the app, continually solicits my business to cover me overall. Since experiencing UPS Capital through Shopify, I want it, however they refuse me (even though they solicit me...). One time they said that I break too many packages (to be fair, UPS breaks the packages after I pack them to their standards), and the other time they said I needed $3M in shipping volume to qualify. It is very frustrating that they dangle this carrot in front of me, only to refuse me. I also think that since UPS and UPS Capital are obviously in bed together, and I already pay the declared value insurance (and they do reimburse me after I follow their draconian process), and am willing to pay UPS capital insurance on top, they should just make my life easier and let me play with the big kids.

Once again, get this product if you experience breakages, very streamlined, easy to keep track off, overall excellent, and the customer support is great. I withheld a star because I want it for the rest of my business : ) Thanks Shopify for getting my foot in the door of this next level product.

And if you are curious, I ship maple syrup in glass and plastic, and so thats why breakages are a part of doing business for me.

This app is an absolute game-changer! UPS Capital is a true masterpiece that has greatly enhanced my productivity and efficiency. This app deserves a resounding five-star rating for its exceptional quality and unmatched user experience. Highly recommended!

InsureShield shipping coverage is easy to use and supportive to the business we use it for. The claim processes is always easy when needed. Patrick Bell has been very helpful with partnerships and is always responsive when I have questions.

Great customer support and followup to questions. I have this app on 2 stores and it gives me the peace of mind that if anything were to happen to my customers orders in transit. The value for your money is excellent. You can set up which order values you want, have the customer elect it or you pay for the coverage for all your orders. Claims are easy. We have high and low value products and cover all. Patrick was great at checking in and following up after setup.

UPS Capital has been a welcome addition to our online store! No matter how good we prepare our shipments, eventually a shipper will lose or damage our order. Our previous insurance company denied most of our claims saying it was our fault not their shippers. But with UPS Capital our claims have been going through and the process is so much easier.

Thank you UPS Capital!

Their customer service is top notch! We appreciate all your help in resolving the issues and kept us updated in every steps.

Over the past couple of years, we have tested Shipsurance, Route Package Protection, and InsureShield. And to be very honest, InsureShield is the best one by a million miles. InsureShield gives us the peace of mind that Shipsurance never could. It was close to a nightmare working with Shipsurance on a claim, they would make us (and our customers) wait more than two weeks before asking us for another document from the shipping carrier for no reason. But InsureShield, which is technically run by UPS, so they already know what the entire story behind a lost shipment is. Getting reimbursed for any lost shipments is virtually painless with InsureShield. Route Package Protection is also good, but InsureShield has much better coverage rates, faster reimbursements, and excellent customer support. And, even though they are run by UPS, they also insure USPS and other carrier packages as well. Highly recommended!

Before, UPS Insureshield had to get insurance for each package when generating the shipping label; now, it is done automatically and gives the Customer the option of adding the insurance to their cart. It has been about six months since I started using it, and after the initial setup, it has been 'setup and forget.' Works seamlessly in the background. Had one claim which took 3 weeks to resolve with minimal fuss.