Reviews (57)

Overall rating
3.8
Counts per rating level
  • 75% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 14% of ratings are 1 stars
April 11, 2023

We've been using InsureShield for the last six months or so and could not be happier. The claims process super smooth and easy, but for us the time saved on not having to manually calculate the insurance amount for each order is the big win. We use Shopify Shipping, and prior to installing InsureShield we would manually calculate the replacement value (70%) on each order. Now we bulk ship quickly and easily with complete peace of mind that each order is sufficiently insured if it's lost or damaged.

Taco Moto Co.
United States
9 months using the app
UPS Capital Insurance Agency Inc. replied April 11, 2023

Thank you for the kind review Taco Moto! We love to hear that the claims process has been easy for you and that we have helped you save time and have peace of mind. Customers like you make our jobs even better. Happy shipping!

April 13, 2023

UPS Insureshield has saved my business so much time and money! The only way to ship! Your company needs! You won't be disappointed.

Limbsaw
United States
8 months using the app
UPS Capital Insurance Agency Inc. replied April 13, 2023

Thank you Limbsaw for the kind review! We are thrilled that you have had a good experience using InsureShield and are happy with our service. Customers like you are always a joy to work with. Happy shipping!

February 13, 2023

InsureShield was so easy and quick to add to my Shopify store (thanks to the rep who helped me - thank you Lexxi!). It added a layer of protection that would allow customers to rest easy if anything were to happen to their package. I like that I was given the option to cover if the customer didn’t want to purchase it for themselves & how easy it is for them to add the protection at checkout. I would recommend InsureShield to any small business looking for a way to offer their customers the confidence to shop worry-free.

Stay Down To Earth
United States
7 months using the app
UPS Capital Insurance Agency Inc. replied February 13, 2023

Thank you for your kind review! We love to hear that your experience has been quick and easy and you are happy with your coverage options. We always aim to deliver a 5 star experience to our customers and we are thrilled that we have met the mark.

May 23, 2023

I really enjoy the smooth process when using this app. I recently had to make a claim and it was easy, I provided them with the information needed when filling out the form and a few days later it was approved. They have even helped me set it up on my website with some customizations which is really great. Patrick Bell is my rep and he always answers my phone calls when I need help with something and if he is unsure he will find out and get back to me. That kind of customer service is a big reason why I recommend working with this shipping insurance company.

larueperformance.com
United States
7 months using the app
UPS Capital Insurance Agency Inc. replied May 24, 2023

Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service, and we are ecstatic that you got to experience this firsthand while customizing your website! Kind people like you make our job a pleasure.

May 2, 2023

Best App for Jewelry store very simple to use and easy integration
you can ship with peace of mind that all your goods will be insured
great customer service

JA Inc
United States
6 months using the app
UPS Capital Insurance Agency Inc. replied May 2, 2023

Thank you for the review JA Inc, we're glad you love InsureShield! Our goal is to keep you and your customers happy, so it's great to hear about your positive experience with our customer service. Here's to happy shipping!

December 13, 2022

This protection is a No Brainer for any seller to have. It protects us and our clients and any expense is minimal for the peace of mind it provides. Porch Pirates beware InsureShield is there.

RAEZUM Door Lifts
United States
6 months using the app
UPS Capital Insurance Agency Inc. replied December 13, 2022

Thank you for the wonderful review and for taking the time to share your feedback.  Our priority is customer service and we are ecstatic that we met that mark! Customers like you make our job a pleasure.

July 11, 2023

I cannot say enough good things about my experience with InsureShield. I have had some questions and needed some assistance since starting with InsureShield and service has been phenomenal!
I am a former user of a different insurance service and had to make a change because claims were paid but took weeks/hours to resolve. The InsureShield process for claims is so much easier and quicker. Thank you, InsureShield!

RTC Fitness Equipment
United States
5 months using the app
UPS Capital Insurance Agency Inc. replied July 13, 2023

Thank you for the wonderful review RTC Fitness Equipment! We are so happy to hear that you had a positive experience with our customer support & claims process. Here’s to happy shipping!

January 25, 2022

Best shipping insurance provider! Claim process is super easy and getting reimbursed is painless with InsureShield. Jeanne was very helpful and still is to this very day.

Baltini
United States
5 months using the app
UPS Capital Insurance Agency Inc. replied June 14, 2022

We're glad you love InsureShield! Our goal is to keep you and your customers happy. Here's to happy shipping!

February 9, 2023

We have been very pleased with the way InsureShield Shipping Coverage has worked for our customers and integrated into our checkout process. By giving customers the option to insure their products, they can securely purchase goods on our website with peace of mind all the way to delivery.

thecncsource.com
United States
2 months using the app
UPS Capital Insurance Agency Inc. replied February 9, 2023

Thank you for your kind review! We love to hear that your experience has been great. We always aim to deliver a 5 star experience to our customers and we are thrilled that we have met the mark.

March 10, 2023

UPS Capital has been a welcome addition to our online store! No matter how good we prepare our shipments, eventually a shipper will lose or damage our order. It was a process to file a claim and eventually get a small reimbursement from the shipper. But with UPS Capital, we know we'll get paid right away, so we're able to quickly ship our customers a replacement product without needing any sort of approval from anyone. This gives our customers a much better experience and makes it easier for our team to manage.

Thank you UPS Capital!

Starfire Direct
United States
About 2 months using the app
UPS Capital Insurance Agency Inc. replied March 13, 2023

Thank you Starfire Direct for the kind review! We are thrilled that you have had a good experience using InsureShield and are happy with the claims process. Customers like you are always a joy to work with. Happy shipping!