Reviews (57)

Overall rating
3.8
Counts per rating level
  • 75% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 14% of ratings are 1 stars
March 6, 2023

Easy sign up. No monthly fees. I needed more than $100 of insurance on my packages. It adds an option at check out, after choosing UPS, I typed in the amount the package is worth. It was so easy. Patrick even called me to help finish the sign up process.

Barton Market LLC
United States
18 days using the app
UPS Capital Insurance Agency Inc. replied March 6, 2023

We're glad you love InsureShield! Our goal is to keep you and your customers happy. We are thrilled Patrick was able to help you sign up. Here's to happy shipping!

February 14, 2023

Patrick has been super helpful getting us set up, we are excited to start using UPS capital for Shopify!

Niven Morgan
United States
10 days using the app
UPS Capital Insurance Agency Inc. replied February 14, 2023

We are thrilled that you've had an excellent experience with the help of Patrick! Thank you for the kind feedback and review. We hope you will continue to have an excellent customer experience.

February 21, 2023

Great product and I love that I can give the customer the option to either use the shipping insurance or not. I have not filed a claim yet but am interested to see how the process goes. The only complaint that I have is who is eligible for the coverage I have received conflicting answers from UPS Capital team members, some answers in writing would be awesome to clarify the terms.

Takeoneairsoft
United States
5 days using the app
UPS Capital Insurance Agency Inc. replied February 22, 2023

Thank you for the review. We are thrilled that you are happy with your insurance options. We hope that Patrick from our team was able to clarify and answer your questions. Thank you for the valuable feedback!