InsureShield Package Protect
Featured images gallery
Highlights
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Use directly in Shopify admin
About this app
Launched
January 21, 2021
Languages
English
Categories
Warranties and insurance , Managing inventory - OtherWorks with
Debut, Dawn, Minimal, Brooklyn, Venture, And More!Insure shipments and get claims paid quickly so you can drive repeat sales and positive reviews.
Get peace of mind with pay-as-you-go protection for shipping mishaps like damage, loss, & porch-pirated theft. Set up rules to automatically cover your orders. Give customers the ability to protect their orders at checkout or elect coverage for them should they opt out. With claims typically paid in a matter of days, easily track them 24/7 & pay your monthly invoice via an online portal. Package protection charges are applied to fulfilled orders based on your preferences. No subscription fees.
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Multi-carrier package coverage against loss, damage, and porch pirated theft
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Flexible rules to protect all or certain shipments based on value, SKU, or geo
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Enable checkout cart coverage & allow customers to elect package protection
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Improve customer experience w. fast refunds/reorders due to fast claim payments
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Get dedicated support for your shipping protection & claims questions
Pricing
External charges may be billed by UPS Capital Insurance Agency Inc. separately from your Shopify invoice. Learn more
Free to install
UPS/FedEx/DHL: $0.80 per $100 ($10K limit). Consumer/Other: $0.95 per $100 ($5K limit).0% deductible
Free to install
UPS/FedEx/DHL: $0.80 per $100 ($10K limit). Consumer/Other: $0.95 per $100 ($5K limit).0% deductible
All charges are billed in USD. See all pricing options
46 reviews
Fantastic support! They are a great team to work with. I needed a bit of code adjustments and they responded and fixed the issue immediately. Thank you!
Hi VOELEN,
We are so glad to hear that you had a great experience with our support team! Our team appreciates the positive feedback and is dedicated to providing you the best support. Happy shipping!
This app just keeps getting worse. The app on my store has not allowed me to use it for 2 months now. I've been reaching out to customer support that entire time. Their phone number goes to a voice mailbox that is full (unprofessional). I cannot adjust the settings of my claims or see recent transactions anymore. I've been trying to reach out to someone at UPS Capital to do something as simple as update my email on file with them and nothing has happened for 2+ months now. Sadly, I cannot recommend this app. What's upsetting is although they will not reply to any emails or phone calls, they have problem auto billing our credit card on file like clockwork every single month. I'm hoping someone reads this, takes it seriously and actually solves this issue for us - because your customer support hotlines and email address are going 100% ignored. I also have a claim that has been under "investigation" for 2 weeks now and the claim agent won't reply to me when I ask what the hold up is.
--- UPDATE ----
Yes, you reached out to me to fix it. But as of today, I am getting all the same error messages again and cannot access the app or adjust settings. I've emailed, now I wait for a response (last time, it took 2.5 months before someone got back to me and fixed it). We haven't filed a claim now in two months, yet we send you hundreds of dollars a month.
Hi Joco Records, we appreciate you bringing this to our attention. We are sorry to hear that you are experiencing issues with getting connected to our customer support team & with your claims process. We want to make sure that we rectify this issue for your business and have forwarded this over to a member of our team who will be in touch shortly.
UPDATED: Hi Joco Records, we wanted to reach out to provide you an update to your issue – the claim that you’ve filed has been paid and we have resolved the application issues that you were running into. Your satisfaction is important to us and we want to thank you for the feedback as it is helpful for our team to improve.
Didn't even have a chance to use the app, it's coming back with an error code, I'll be more than willing to change this to 5 stars if I can get re-onboarded again, 3 stars because customer service was great reaching out to me initially!
UPDATED 11/15
Hello XOXO Virgin Hair, we have launched new enhancements to improve our app performance this week and will be migrating our servers soon for better app support. We appreciate your patience as we make these enhancements. Please let us know if you have any questions in the meantime.
Hi XOXO Virgin Hair, thank you for bringing this issue to our attention. We are happy to hear that you had a great experience with our customer service team and our team is diligently investigating the error code in order to resolve this issue for you.
Unfortunately, they're just like every other insurer. Sell "peace of mind" only to deny every claim based on some obscure excuse. First claim out of the gate was denied, so I've canceled my account. Just wasting money...
We are sorry to hear that your experience with our claims process was less than 5-stars. We would like the opportunity to talk and investigate your feedback further. A member of our team will be reaching out shortly to assist you.
UPDATED: Hi Zaar Guitars, thank you for your patience as we look into this issue for you. Our team discovered that there was a store discount applied to the order that made the order value, that was sent to us, $0.00. When our team receives an order with a $0.00 order value, our team automatically un-insures the order due to the fact that there is no order value to assign a premium to. We apologize for the inconvenience, please feel free to reach out with any additional questions.
I had problems setting up billing as I kept getting error messages, and had to write an e-mail to InsureShield support, but in the end it sorted itself out. The rest of my startup with InsureShield went smoothly.
Hi Coffeio.store, we are glad that you were able to smoothly set up the InsureShield app after the initial error messages. This feedback is helpful to our team and helps us improve. Here’s to happy shipping!
About this app
Launched
January 21, 2021
Languages
English
Categories
Warranties and insurance , Managing inventory - OtherWorks with
Debut, Dawn, Minimal, Brooklyn, Venture, And More!Built by UPS Capital Insurance Agency Inc.
About UPS Capital Insurance Agency Inc.
4.3 average rating
3 years building apps for the Shopify App Store
35 Glenlake Parkway NE, Atlanta, GA, 30328, US
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