InsureShield Package Protect
- Pricing
-
Free to install. Additional charges may apply.
- Highlights
- Use directly in Shopify admin
- Works with the latest themes
- Rating
- 3.8 (57)
- Developer
- UPS Capital Insurance Agency Inc.
Featured images gallery
Insure shipments and get claims paid quickly so you can drive repeat sales and positive reviews.
Get peace of mind with pay-as-you-go protection for shipping mishaps like damage, loss, & porch-pirated theft. Set up rules to automatically cover your orders. Give customers the ability to protect their orders at checkout or elect coverage for them should they opt out. With claims typically paid in a matter of days, easily track them 24/7 & pay your monthly invoice via an online portal. Package protection charges are applied to fulfilled orders based on your preferences.
- Multi-carrier package coverage against loss, damage, and porch pirated theft
- Flexible rules to protect all or certain shipments based on value, SKU, or geo
- Enable checkout cart coverage & allow customers to elect package protection
- Improve customer experience w. fast refunds/reorders due to fast claim payments
- Get dedicated support for your shipping protection & claims questions
- Highlights
- Use directly in Shopify admin
- Works with the latest themes
Languages
English
Works with
Debut, Dawn, Minimal, Brooklyn, Venture, And More!Categories
Pricing
External charges may be billed by UPS Capital Insurance Agency Inc. separately from your Shopify invoice. Learn more
Free
Free to install
UPS/FedEx/DHL: $0.80 per $100 ($10K limit). Consumer/Other: $0.95 per $100 ($5K limit).0% deductible
All charges are billed in USD. See all pricing options
Reviews (57)
This app started off great. Unfortunately, over the past few months it has turned into hot garbage. The transactions won't even load no matter how many times I refresh the page.
We're still getting charged for transactions, and we can't even see them at all.
Shipments are being skipped over, allowing packages to not receive insurance coverage randomly. We're out several claims that were supposed to be covered automatically and can't be covered now because their system just skips covering random orders for no reason.
Support used to be good as well. Unfortunately, when you send a support request. It takes about a week to get a reply and the person that replies can't even help you. They act as a go between between you and the actual tech support people, and it takes about a week each time for a response and the problem is not resolved ever.
The app is completely broken, yet they will continue to charge you for transactions that you can't even see. And even when you could see them, they would just skip over random shipments, so when you go to file a claim, they don't have to pay because it doesn't show to be insured.
You can't even dispute it with them because all you see is a charge on your credit card for the month of transactions, but you can't see if that transaction was even covered because the app is broken.
I can no longer recommend this app.
The entire team and process is very professional and has helped us cover damage and losses - both of which insurance directly filed with carriers would often not pay out. No issues, just a couple of small bumps with the app but it has since gotten better!
We are ecstatic to hear that you had a great experience with our team and claims filing process! Thank you for sharing this wonderful review with us and here’s to happy shipping.
Was great for first couple of months. If you actually need to use the insurance (i.e. file claims) they will rapidly increase your rates with no warning. They also won't allow you to negotiate or bring down your rates once they do this. They will also charge insurance for full MSRP value on products, even if the customer received a discount, or the item was on sale at the time. There's a lot of work needed, but it worked well for us in the beginning.
Thank you for your review. We are sorry to hear that your experience was not ideal. We appreciate you bringing this to our attention. A member of our team will reach out to get more details to assist you.
A solid 5 stars, really good insurance for our orders, it's been around 2months we are using this and also the customer support is great they reply with a day or so
That’s what we call the brighter side of shipping! We are so glad to hear that you’ve been enjoying the InsureShield app & had a positive experience with our customer success team.
Absolutely love using this app, it's so easy to use and customer support is top notch. Thank you very much.
Hi Charmboxmen,
We’re glad that you’re loving our InsureShield app! Our goal is to provide great customer service to our customers and we are glad to hear that you’re having a great experience with our support team.
Support
UPS Capital Insurance Agency Inc. can answer any questions you have about InsureShield Package Protect.
Developer
Resources
Launched
January 21, 2021
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