InsureShield Package Protect

InsureShield Package Protect

Free to install. Additional charges may apply.
Rating (4.3)
Reviews

Highlights

Built for your business
  • Use directly in Shopify admin
  • Works with the latest themes

About this app

Launched

January 21, 2021

Languages

English

Works with

Debut, Dawn, Minimal, Brooklyn, Venture, And More!

Insure shipments and get claims paid quickly so you can drive repeat sales and positive reviews.

Get peace of mind with pay-as-you-go protection for shipping mishaps like damage, loss, & porch-pirated theft. Set up rules to automatically cover your orders. Give customers the ability to protect their orders at checkout or elect coverage for them should they opt out. With claims typically paid in a matter of days, easily track them 24/7 & pay your monthly invoice via an online portal. Package protection charges are applied to fulfilled orders based on your preferences.

Get peace of mind with pay-as-you-go protection for shipping mishaps like damage, loss, & porch-pirated theft. Set up rules to automatically cover your orders. Give customers the ability to protect their orders at checkout or elect coverage for them should they opt out. With claims typically paid in a matter of days, easily track them 24/7 & pay your monthly invoice via an online portal. Package protection charges are applied to fulfilled orders based on your preferences. more
  • Multi-carrier package coverage against loss, damage, and porch pirated theft
  • Flexible rules to protect all or certain shipments based on value, SKU, or geo
  • Enable checkout cart coverage & allow customers to elect package protection
  • Improve customer experience w. fast refunds/reorders due to fast claim payments
  • Get dedicated support for your shipping protection & claims questions

Pricing

External charges may be billed by UPS Capital Insurance Agency Inc. separately from your Shopify invoice. Learn more

Free to install

UPS/FedEx/DHL: $0.80 per $100 ($10K limit). Consumer/Other: $0.95 per $100 ($5K limit).0% deductible

Free to install

UPS/FedEx/DHL: $0.80 per $100 ($10K limit). Consumer/Other: $0.95 per $100 ($5K limit).0% deductible

All charges are billed in USD. See all pricing options

53 reviews

Overall rating
4.3
Counts per rating level
  • 78% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 11% of ratings are 1 stars
April 18, 2024

Absolutely love using this app, it's so easy to use and customer support is top notch. Thank you very much.

Charmboxmen
United States
5 months using the app
April 15, 2024

A solid 5 stars, really good insurance for our orders, it's been around 2months we are using this and also the customer support is great they reply with a day or so

Olfactoryfactoryllc
United States
About 2 months using the app
UPS Capital Insurance Agency Inc. replied April 17, 2024

That’s what we call the brighter side of shipping! We are so glad to hear that you’ve been enjoying the InsureShield app & had a positive experience with our customer success team.

February 21, 2024

I've had the app installed on both my shopify stores and have been using it for a few months now. The app itself glitches a lot. They need to work on that. Additionally, you have to click on too many different options to find the one thing you're looking for. It could be a bit more user friendly.
My claims have been processed in a timely manner, and the filing process itself is super easy. The only thing I don't like is you don't get reimbursed for the shipping cost, meaning what you paid to ship the package that either got lost or damaged, even though 1000% of the time it's UPS's fault. I don't think that's fair at all because I now have to pay for shipping once again to send the customer a replacement. So the initial shipping cost should be reimbursed too.

Customer service is 5 stars for me. Patrick and Charles are super friendly, helpful, and responsive.

Overall, I am satisfied with the app. I now have peace of mind knowing that if my customer's packages are missing or damaged, I can be confident that UPS capital will reimburse me for it, minus the shipping cost.

Exquisite Designs Home Décor
United States
5 months using the app
UPS Capital Insurance Agency Inc. replied March 4, 2024

Hi Exquisite Designs Home Décor, thank you for the wonderful review, we are glad that you enjoyed our customer support team & our quick claims process! We’d like to share that our coverage policies can help reimburse on shipping costs. If you have any questions on how to file a claim including shipping costs or review status of previous claims, please reach out to us at insureshieldsupport@ups.com. Thank you again for your review, any feedback is helpful to our team and helps us get better.

January 29, 2024

We really like using the Insure Shield app on shopify to protect our packages. They have been a life saver for our wholesale and retail site. Making a claim is easy & the agents are very responsive.

Beaded Blondes Wholesale
United States
6 months using the app
UPS Capital Insurance Agency Inc. replied January 31, 2024

Thank you for the wonderful review! We prioritize our customer service and easy claims process so it is great to hear that you’ve had a great experience with our app!

February 3, 2024

App has some glitches but has gotten better since we first installed it. Pretty good about being able to get ahold of someone and follow through is also pretty good.

TCP Pro Racing
United States
3 months using the app
UPS Capital Insurance Agency Inc. replied February 7, 2024

Hi TCP Pro Racing, it’s great to hear that the app has improved for you after installation & that you’re having good experiences with our customer support team so far. Here’s to happy shipping!

About this app

Launched

January 21, 2021

Languages

English

Works with

Debut, Dawn, Minimal, Brooklyn, Venture, And More!

Built by UPS Capital Insurance Agency Inc.

About UPS Capital Insurance Agency Inc.

4.3 average rating

3 years building apps for the Shopify App Store

35 Glenlake Parkway NE, Atlanta, GA, 30328, US

Support

Send a message

1-800-711-5912

insureshieldsupport@ups.com

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