Reviews (456)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for managing complex shipping needs beyond Shopify's default capabilities. It offers extensive customization for shipping rules and rates, improving shipping processes and checkout experiences. Features like smart boxing help reduce costs and increase customer satisfaction. The app is noted for its reliable performance in handling high volumes and complex scenarios, with an intuitive interface that simplifies setup. Exceptional customer support, with staff members like Chelsey, Michael, and Paul, is frequently praised for their responsive and proactive assistance.
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We have a VERY complex shipping system because some items can be packed with others, while other items have no business being anywhere near them. This app allows a us to make shipping possible without losing money because we were just "guessing" at prices. Now we can pinpoint exactly how much it all is.
This app integrates seamlessly with our ShipStation account. The biggest issue is that it doesn't really know which UPS/FedEx accounts are what, so it can be a bit of a guessing game. But the support staff is attentive to your needs and willing to help in anyway they can, short of doing everything for you. Our shipping scenarios are a delicate house a cards, but the staff know how to handle things without damaging all the work I've put into making our shipping scenarios work well.
Thank you for taking time to write this thoughtful review of Intuitive Shipping. We very much appreciate your feedback and we're happy to hear that Intuitive Shipping is managing the complexity with your shipping so effectively.
It's great to hear that you're taking advantage of our ShipStation integration. We do appreciate your feedback about the carrier info. This is due to how the information is passed back to us from ShipStation. We will work with their team to see if there is room to improve the integration.
Thank you for the kind words about our support team. If you run into an issue or just have a simple question, please don't hesitate to reach out to us again. We're here to help!
Best regards,
Ron Anderson
Customer Experience Manager
This app is amazing! Has everything you could ever need for customising and accurately calculating your live rates at checkout. This includes the ability to add dimensions to each product and variable in order to calculate these shipping weights base don volume and weight. I find a lot of other apps are too limiting for our needs and quite often we would lose money on freight because the live rates were not calculated accurately enough. We really noticed with this app we don't lose out on shipping very often as our rates quoted at checkout are pretty accurate to what we are being charged. It is a lifesaver.
As the app is so customisable, it can be a bit mind boggling to use, however, support are always happy to help you work through your requirements to find a solution or a workaround.
Intuitive Shipping is great and easy to use, and whenever I've had trouble, because shipping can get complicated, I've always gotten great support from the team there. They go above and beyond answering not just the questions I show up with, but offering ways to optimize for problems I wasn't even aware I had. Highly recommend.
Thank you very much for the recommendation! We appreciate the kind words about Intuitive Shipping and our support team. We love to help and we want to make sure everyething is working optimally, so it's great to hear that our team was able to help with your overall setup as well as the issues you were most concerned with. Please dont hesitate to reach out to us again if needed!
Best regards,
Ron Anderson
Customer Experience Manager
It's one thing to have an app that does exactly what you want in a straightforward way. It's another for it to do so without downtime or unreliability scares. It's a unicorn if it does both of the above and answers technical support emails quickly and concisely. When you come across an app like Intuitive Shipping, it raises the bar for everyone else. To put it plainly, Intuitive has saved us a lot of time.
Wow, thank you so much for the love and for taking time to share this so that others can make an informed decision about Intuitive Shipping. We take great pride in our technology and the level of support we provide, so it's great to hear that your experience with Intuitive Shipping has been such an overwhelmingly positive one. We know you have a choice and we're very happy you chose us! If you need our assistance again, whether it's an issue or a simple question, we're here to help!
Best regards,
Ron Anderson
Customer Experience Manager
Intuitive shipping support has always been easy to access, their fast support gives clear, detailed information that makes problem solving a piece of cake.
Thank you for the kind words! We appreciate you taking a few moments to share your experiences with Intuitive Shipping. It's great to hear that you're always getting the help you need when it's needed. If something should come up, please don't hesitate to reach out to us again!
Best regards,
Ron Anderson
Customer Experience Manager
We had difficulty upgrading to the new UPS auth2.0 method, and even though it wasn't a problem caused by Intuitive Shipping, Michael, Chelsey, and Brandon went above and beyond for us. Very good support, we highly recommend Intuitive Shipping!
Amazing! Thank you for the recommendation. We appreciate your kind words about our support team and we're happy to hear you got the help you needed with the UPS OAuth 2.0 upgrade. If anything should come up in the future, please don't hesitate to reach out. Brandon, Chelsey, Michael and our entire support team are happy to help any time!
Best regards,
Ron Anderson
Customer Experience Manager
Like many companies we have a complex catalog with bundles and multiple products being packed together or ones that can only be packaged alone.
We found this app to work well and create very accurate shipping rates to capture more sales and make it more affordable for the customer. It took some tuning for it to be integrated but nothing that the average person can't handle! If we had questions the team at Intuitive Shipping was very responsive and helpful. Clear communication from a company is key. We will continue to use this service!
Thank you for sharing this so others can make an informed decision. We're happy to hear that Intuitive Shipping is capabily handling the complexity with your shipping and that you're taking advantage of our product and packaging settings. It's great to hear that you're getting help when it's needed. We appreciate the kind words about our support team! Please don't hesitate to reach out again should the need arise.
Best regards,
Ron Anderson
Customer Experience Manager
Technical support is super quick and very helpful! I've used them a couple times and they've been clear about how to fix my problems.
We very much appreciate you taking a few moments to share this with others. Thank you! It's great to hear that you've been getting the help you need when you run into an issue. Please be sure to reach out to us again should the need arise, whether it's a issue with something or just a simple question!
Best regards,
Ron Anderson
Customer Experience Manager
Amazing app, incredible customer service
Thank you for taking a few moments to share this! We appreciate your feedback and we hope that you'll reach out to our support team again should the need arise.
Best regards,
Ron Anderson
Customer Experience Manager
Good at predicting package sizes. Support is very helpful
Thank you for taking a few moments to share this. We really appreciate it! If you need assistance again in the future, please don't hesitate to reach out to us. Our support team is here to help!
Best regards,
Ron Anderson
Customer Experience Manager