Reviews (493)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing complex shipping needs, such as dynamic cost calculations and smart boxing. It integrates well with platforms like ShipStation and fills gaps in Shopify's shipping features. The app is noted for its user-friendly interface and cost-effectiveness, replacing multiple tools. Customer support is highlighted for its responsiveness and detailed guidance, making setup easier even for those who initially find the app complex.

July 24, 2024

decent app - that has switched to predatory pricing. when i first signed up this app years ago, i thought it was already expensive enough - having to do an uninstall and reinstall, i discovered that the new pricing structure is positively predatory. it's a sad trend that most app developers seem to be adopting. they all thing that if your running a high order volume store, they can get away with ...

Spirit Magicka
Hong Kong SAR
Over 3 years using the app
Intuitive Shipping Inc replied July 25, 2024

What you're experiencing is the result of innovation and rising infrastructure costs, not a scheme. From 2019 to 2023, our pricing remained unchanged. As an Intuitive client ...

Edited May 19, 2019

very bad support system its been more then 1 week asked for support but they are not responding at any query.completely shiity product

Grocerify
United Kingdom
11 months using the app
Intuitive Shipping Inc replied May 19, 2019

Hey Tanvir,

Thank you for your feedback. We take customer experience very seriously, so I made sure to do a deep dive into our tickets to ensure we didn't drop the ball. We ...

January 28, 2023

this app is 980 a complaint and doesn't follow the guidelines to help people with disabilities function that's not compatible with the screen readers for one number two I have not received any support or help. I reached out several times, and had several meetings and no one to turn the damn they don't respond for the app support which is hurting me and my shipping process has been waiting ...

Miracle Spritz
United States
25 days using the app
Intuitive Shipping Inc replied January 28, 2023

I'm so sorry to hear this has been your experience with Intuitive Shipping. Please know that we offer advanced support services to customers with disabilities where required. ...