Reviews (449)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for managing complex shipping rates effectively, enhancing operational efficiency and profitability. It accurately calculates shipping costs and supports various scenarios, including dynamic pricing. The app integrates well with Shopify and platforms like ShipStation, offering customizable options. Merchants appreciate the responsive support team, available even during weekends, and user-friendly interface, making it accessible without technical expertise.
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Great App, Great Support, highly recommended.
Thank you! We very much appreciate your recommendation and we hope that you'll reach out to our support team again should you run into any concerns or just have questions about Intuitive Shipping.
Best regards,
Ron Anderson
Customer Experience Manager
This app has worked very well for our store. I have rather complicated shipping and I was able to set it up for a way that works for my products. I really like the activity feature that lets me see what was added to the shopping cart and the shipping prices that were presented. This allows me to go in and tweak the rates.
The Onboarding session offered made the set up so much easier and quicker. But, the best part of this app is the customer service. I had an issue on the Saturday of a long weekend. Although it turned out to be caused by a break in Shopify (due to me upgrading to a higher level plan) and not with their app they responded quickly and were able to point me in the right direction to get a solution. They even followed up a couple days later to see if everything was working. Amazing team!
UPDATE - MAY 2025. I have now used the app successfully for over 2 years. I recently had a complicated shipping scenario that I wanted to implement on the store. I wasn't even sure it could be done. But, I posed my question. Within 30 minutes not only did they respond but Paul provided a step-by-step video showing exactly what steps I needed to take. I was then able to easily implement the new configuration on my store. I can't say enough about their support.
Thank you for taking a few moments to share this! We're glad to hear that you've been able to take advantage of our free onboarding session to help make your setup process smoother. It's great to hear that you got the help you needed over the weekend. We do offer limited support on weekends and holidays, and we typically respond within less than one business day. So please don't hesitate to reach out if you get stuck on something or just have a question about Intuitive Shipping.
Best regards,
Ron Anderson
Customer Experience Manager
Intuitive has been a game changer for our shipping processes. They really fill the gap left in Shopify's native shipping features and the support team is second to none. The team at Intuitive is always quick to respond and help get us back on track if we have questions. Highly reccomend!
Thank you for the recommendation! We're so happy to hear that Intuitive Shipping is having such a positive impact on your business and that you're getting help from our team when it's needed. We're always here to help solve a problem or just answer any questions you might have about Intuitive Shipping. Please don't hesitate to reach out!
Best regards,
Ron Anderson
Customer Experience Manager
We’ve been using Intuitive Shipping for good while after switching from Smart Boxing. Intuitive shipping is user friendly & we can’t see enough thanks to the team for their reliable support over the years. They are quick to respond to questions and provide solutions that are very effective. Thank you gentlemen for the convenience of early morning calls and for supporting our business as we evolve.
Fr - Old to New Furniture & Decor
Thank you for sharing this! We're happy to hear that Intuitive Shipping has been helping you succeed with shipping and that you've been able to take advantage of our one-on-one appointments whenever you need assistance! Please don't hesitate to reach out again should the need arise. We're here to help!
Best regards,
Ron Anderson
Customer Experience Manager
Intuitive Shipping has helped to fulfill a need we had to have multiple different shipping rules/scenarios running at the same time. Additionally, their support team is fantastic to work with and provides quick responses to get our shipping up and running correctly!
We appreciate you taking time to share this so that others with similar requirements can make an informed decision. Thank you for the kind words! If you run into any issues or if you just have a simple question about Intuitive Shipping, please be sure to reach out to us again. We're here to help!
Best regards,
Ron Anderson
Customer Experience Manager
Intuitive Shipping has given us all the functionality we need to calculate and display complex shipping rates that Shopify isn't capable of providing. I've also received great support from their team to get the setup we need in place and ensure it's reliable every time. Intuitive Shipping makes it easy to set up, test, and count on it working smoothly. Super happy here!
Amazing! Thank you for sharing this. We're happy to hear that Intuitive Shipping is effectively managing all of the complexity with your shipping requirements and that you're getting the help you need when it's needed. Please don't hesitate to reach out to our support team again should the need arise in the future. We're here to help!
Best regards,
Ron Anderson
Customer Experience Manager
The app has been performing well so far. We did have a few niggles at first, but Chelsey was on hand to help us configure the app as per our needs.
Overall great, knowledgeable, friendly customer service and the app is performing great!
Thank you! We very much appreciate you taking some time to share this with others. We're glad to hear that your experience with Intuitive Shipping has been such a positive one and that you've been getting help when it's been needed. We hope that you'll reach out again should the need arise in the future. Chelsey and our entire support team are on hand to help!
Best regards,
Ron Anderson
Customer Experience Manager
I was excited when this app first launched because of its smart boxing algorithm and competitive pricing. At the time, I could even access USPS commercial rates through the app without needing my own USPS account, which was a huge plus.
However, I always struggled with setting manual rate discounts to mimic Shopify Shipping Rates for my customers. Since I'm not a shipping expert or an API, the rates were often inaccurate—sometimes significantly off by more than a few dollars. This either led to losses on my end or overcharging customers, which hurt my business. Applying for my own courier accounts wasn’t a great option either, as I couldn’t secure the same discounts offered by Shopify Shipping or ShipStation.
When Intuitive Shipping introduced ShipStation integration, allowing me to pull live rates using its dimensional weight algorithm, I was thrilled! Unfortunately, I’m now facing an issue with the integration, and neither ShipStation nor Intuitive Shipping seems able to resolve it. Each points to the other as the potential source of the problem, leaving me stuck despite following all troubleshooting steps provided by both.
When I inquired about disabling the app and receiving a pro-rated refund due to the rate issues, I was told that it wasn’t an option and again that I could just connect my personal courier accounts. It feels unfair to expect me to revert to estimating shipping costs manually when one of the main reasons I stuck with Intuitive Shipping was the ShipStation integration. While I understand policies, I believe better support and flexibility should be offered in cases like this.
Thank you for your feedback, we genuinely appreciate your transparency and the insights you’ve shared.
We’re sorry for the frustration you experienced with the third-party integration. The root cause ultimately turned out to be a relatively simple fix within your ShipStation account settings. One that could have been resolved much sooner had their support team conducted a more thorough investigation. Throughout the process, our team at Intuitive Shipping advocated tirelessly on your behalf and we’re relieved to see the issue is now resolved.
Upon reviewing our communications, we did not find a direct refund request submitted to Intuitive Shipping. However, in recognition of the inconvenience caused by the lack of support from the integration partner, we were happy to issue an app credit to your account.
Warm regards,
Adriann
Operations Manager
Great product and even better customer service! Bravo!
Thank you for taking a few moments to share this! We appreciate the love! Please let our support team know if you have any questions about Intuitive Shipping or get stuck on something. We're here to help!
Best regards,
Ron Anderson
Customer Experience Manager
Tried this app a couple of years ago. Ran into an issue. Decided to try it again. Happy to see the app has been updated since I tried it last. It is now fantastic. Did an onboarding Zoom session to get the app set up. There are a lot of pieces to make it work properly – so I was grateful for the help. I like that it's pulling the rates directly from our Shipstation account. Lots to like about this app.
***Update***
Hey Rick,
I'm not sure why you decided to update your review instead of taking us up on 3 different offers to work with you to review your configuration. We are more than happy to work with you to get things working properly. As noted in the email I sent, I offered to have our Success Lead review your configuration to ensure it will work as expected.
Our team has been available to assist you, and are still happy to assist you if you would please respond to our emails or let us know a time that works with your schedule to get on a call.
Unfortunately, we cannot help you if you are unwilling to work with us.
Warm regards,
Sharon
____________________________________________________________________________________
Hey Rick,
I'm sorry to hear that you weren't getting your desired result with Intuitive Shipping.
It appears you may have missed Michael's reply yesterday morning (8:27 am EST). After you approved collaborator access, our team noticed that you still have free shipping over $350 set up within your Shopify shipping settings. Since Intuitive Shipping cannot override Shopify's rates, you have to manually remove them. If you did get his reply and things still weren't working as expected after removing Shopify rates, our team would have been happy to help you further.
If you are open to it, please reach out to support@intuitiveshipping.com with some times that you are available today so our team can get on a call to troubleshoot your setup with you. You can also book a call following this link bit.ly/3iBdaQm
I trust that a call will be a better support option for you since you will be able to provide immediate feedback directly to our team to fully resolve your concerns.
Warm regards,
Sharon Reeds
Co-founder/CEO