Reviews (482)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing complex shipping needs with its customizable scenarios and accurate rate calculations. The user-friendly interface and powerful scenario builder simplify setting diverse shipping rules, improving checkout conversions and cost efficiency. Seamless integration with platforms like ShipStation enhances its functionality. The support team is praised for being responsive and knowledgeable, providing personalized assistance to ensure smooth operations.

July 6, 2021

It is a great app for a site with multiple products, weight, different box sizes, how much can each box handle. Customer support is amazing (Paul & Michael are just amazing). They are willing to answer all questions, and assist you with the setup. HIghly recommended

MirchiMasalay
United States
About 4 years using the app
January 5, 2021

Couldn't praise this app more. I ship very large items so it's important for me have a clear and accurate shipping system for myself and customers. Their support has been top notch as well. I highly recommend Intuitive Shipping!

Little Free Library
United States
About 4 years using the app
July 20, 2023

I've been using Intuitive Shipping for several years now. It works very well for us. Support has always been quick and helpful. Highly recommended!

Tech Instrumentation
United States
About 4 years using the app
Intuitive Shipping Inc replied August 1, 2023

Thank you for this review and for your recommendation! We're happy that Intuitive Shipping has played a role in your shipping success these past few years, and we look forward to working with you for many more! We're always here to help whenever the need arises, so please don't hesitate to reach out to our team.

Best regards,

Ron Anderson
Customer Experience Manager

Edited September 23, 2020

Very customizable app. Was able to group # of items per shipping container, and automatically charge for a second container if more items were purchased. Able to set different conditions for different product types. Support has been amazing, pre- and post-purchase. Highly recommend

Music Posters And More
United States
About 4 years using the app
August 10, 2020

This app covers a huge variety of possible needs, basing shipping on everything from customer tags, carrier-specific rates, algorithmic packing, etc. As a result, it's necessarily going to have a lot of settings and be a bit confusing.

Luckily, the support is very knowledgeable and helpful. I always appreciate it when the person running support can fix the problem AND help me understand how to make changes myself. Intuitive Shipping has this great support (Dan specifically!)

WFLIII Drums
United States
About 4 years using the app
February 1, 2023

Intuitive Shipping is a great app that provides an easy platform for complex shipping needs. They are always helpful if you need an extra set of eyes to figure out what you want to accomplish. Thanks team.

Pro Team
Pro Cabinet Supply
https://procabinetsupply.com

Pro Cabinet Supply
United States
About 4 years using the app
Intuitive Shipping Inc replied February 3, 2023

We're so happy to hear Intuitive Shipping is helping you manage your shipping needs so effectively! We appreciate you taking a few moments to share this to help others make an informed decision. Please don't hesitate to reach out to our team again should the need for assistance arise.

Best regards,

Ron Anderson
Customer Experience Manager

September 25, 2019

I have a pretty complicated setup and this app can handle it all! The setup can be tricky, but there is always someone there to help. Paul is very good at giving clear instructions. I usually ask him to review my settings to be sure I got it right, which he is happy to do. And when I got it wrong, he fixed it for me!

Detail Supply Plaza
United States
About 4 years using the app
Edited April 7, 2020

We spent a lot of time looking for a shipping app that would fit our needs and Intuitive is the crown jewel. The back end allows you to create endless shipping scenarios for all of your logistical desires. In addition, their support team is what makes this app worth getting. Any question I have, they answer at least within 24 hours or sooner and they offer phone 1:1 support whenever you need it. Best shipping app on the market!

Naish USA
United States
Almost 4 years using the app
January 23, 2020

Thank you to Paul and Celeste for all the support in setting up our UK shipping rates by postcode. Very powerful app with multiple configurations. We use FedEx, Royal Mail and DPD. For DPD we needed to split out destination by postcode. Paul also helped us restrict the collect from store option to only be displayed to customers located 25km or less from our premises using Google Maps API. Works great, took me a while to get my head around the setup ,but support have been very patient with me. I highly recommend this App. :-)

Britemax-Direct
United Kingdom
Almost 4 years using the app
October 4, 2018

Great shipping app for complex shipping scenarios. Fast, very informative support. Thanks again Joel.

Gift Rebellion
United Kingdom
Over 3 years using the app