Reviews (482)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing complex shipping needs with its customizable scenarios and accurate rate calculations. The user-friendly interface and powerful scenario builder simplify setting diverse shipping rules, improving checkout conversions and cost efficiency. Seamless integration with platforms like ShipStation enhances its functionality. The support team is praised for being responsive and knowledgeable, providing personalized assistance to ensure smooth operations.

February 9, 2021

The app works really well and solved our shipping needs. Any problems we had were immediately addressed by support. Recommend.

Mountain Falls Mineral Water
South Africa
Over 3 years using the app
June 14, 2018

This app is a serious lifesaver and has made creating a complex set of shipping rules as straightforward as possible. Our setup with Intuitive automates way more of our shipping than our previous apps and costs less. Their support is super helpful and it's surprisingly easy to adjust scenarios on the fly for sales or vendor-specific shipping requirements. Can't recommend highly enough.

Lekker Home
United States
Over 3 years using the app
May 2, 2023

We found the app extremely useful for our not-so-simple set of delivery options. Very good customer service, although I've only had to ask them for help once or two times in over 5 years of using the app. Congratulations! I definitely recommend!

Mobexpert
Romania
Over 3 years using the app
Intuitive Shipping Inc replied May 3, 2023

Thank you for the high praise and recommendation! It's great to hear that Intuitive Shipping is helping you manage the complexity with your shipping, and that you're getting the help you require when it is needed. Our team is always here to help if you have any concerns, or even if you just have a question about Intuitive Shipping.

Best regards,

Ron Anderson
Customer Experience Manager

February 11, 2021

This app allowed us to create a complicated shipping set up where some of our products ship for free to a location and others have a cost based on total cart value. Setting up the app was a bit challenging but their support team was very helpful and even implemented updates based on some of the challenges we ran into.

OkiOki
United States
Over 3 years using the app
July 25, 2019

This app is great! It has a lot of options for item specific shipping charges and exclusions and can really do anything you need it do, no matter how complicated your shipping is.

They are also extremely quick to reply if you need any help, and always come up with inventive solutions to help with anything you need the app to do.

Mike's Bikes
United States
Over 3 years using the app
February 20, 2019

We use this app integrated with Zapiet Store Pick Up and Delivery to manage our shipping. It is very comprehensive and offers lots of combinations, no matter how complex and ours certainly were. Since shipping, especially for overseas stores, is not straightforward the flexibility this App offers is excellent. But the real value is the absolutely excellent customer support that the team offer. They are responsive, friendly and helpful and will assist in any way they can. Delighted we chose this option. Was the glue that tied everything together.

Edible Blooms New Zealand
New Zealand
Over 3 years using the app
January 7, 2021

I cannot speak highly enough of the functionality, power, and capabilities of this app. Total gamechanger for our business with proper dimensional weight calculations for shipping, proper rates, and more. The Intuitive Shipping Team is incredibly responsive and capable of handling complex issues. I've relied on them several times to get our shop up and running with new shipping charges/changes and they have answered every question thoroughly -- and helped implement! So thankful for what Intuitive Shipping does for our Shopify Store!

Butter Pat Industries
United States
Over 3 years using the app
October 19, 2023

We have had Intuitive Shipping for a year, but the person in our corporation who was familiar with this integration left the company. I've been trying to catch up ever since. Their support team is GREAT and helped me re-learn how to integrate into our Shopify store. I've spoken to three different people each time and they actually FOLLOW UP with me! RECOMMEND!

Motobilt
United States
Over 3 years using the app
Intuitive Shipping Inc replied October 26, 2023

We appreciate this recommendation so much! It's great to hear that our team, no matter whom you speak with, is providing you with the support you need to keep Intuitive Shipping running smoothly. Please don't hesitate to contact us for any reason, whether it's a simple question about the app or a complex setup change.

Best regards,

Ron Anderson
Customer Experience Manager

Edited April 9, 2020

I would give this app ten stars if I could. Superb and timely support which has provided for the fining-tuning and enhancement my store's shipping process. A relief to have and a pleasure to use. I second the previous review: Thank you, Paul!!

Texas Time Gifts and Fine Art
United States
Over 3 years using the app
July 19, 2021

I have used Intuitive Shipping app for several year and their support is the best. Most of our products ship First Class mail but we had several the require special shipping needs and Intuitive Shipping can meed out needs.
Thank you,
Claudia HomeSewingDepot.com

Home Sewing Depot
United States
Over 3 years using the app