Intuitive Shipping , 426 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its advanced control over shipping configurations, allowing for custom rates based on various factors. It's praised for its user-friendly interface, accurate estimates, and efficient handling of complex shipping needs. The app's "Smartboxing" feature and shipping strategy review are also highlighted. Merchants commend the proactive and responsive customer support, noting significant time and effort saved in managing shipping processes.
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Our company has fairly complex shipping rules and this app made it possible! I have probably worn out this support staff with all of my inquiries over the last few years but they are so helpful and quick to respond! I've never received this level of support in any part of my professional and personal life. Would recommend to anyone!
Thank you! We very much appreciate the kind words and your recommendation. Keep sending in those inquiries when you need to. Our team is always here to help and ready for the challenge!
Best regards,
Ron Anderson
Customer Experience Manager
This app and its developer are amazing. Intuitive Shipping has been a game-changer for us. We are using it in a custom application, and the support team went above and beyond to take care of us.
By far the best calculated rates shipping app available on Shopify with world class technical support. Highly recommended. Keep up the good work guys
We very much appreciate the kind words and the praise for our support team! We're glad your experience with Intuitive Shipping has been positive one. Please reach out to us if you have questions or get stuck on anything.
Best regards,
Ron Anderson
Customer Experience Manager
Due to our multiple shipping profile needs, Intuitive Shipping came to the rescue. Their team spent several days with our web developer in helping to get their app up and running perfectly. Now everything is automated with a simple scenario based rule. It took a little bit of getting used to, but now our staff collectively can update products on the fly that triggers the right shipping method every time! Thank you guys! This app is a life saver!
We used this app to manage our relatively complex shipping rates and conditions. When we needed assistance, the Intuitive Shipping team was always there and so quick to jump on a call and help us find ways to fulfill our needs. Their support team is among the best there is. :)
Our team really appreciates your praise! Thank you for taking time to write about your experiences with Intuitive Shipping. We're here to answer your questions and help you succeed with shipping, so please reach out to us at any time!
Best regards,
Ron Anderson | Customer Experience Manager
**UPDATE** The owner hopped on a call with me and customer support, immediately migrated new changes to the app, and fixed all of the issues with descriptions, product dimensions, and shipping calculations to mirror the old legacy system. Excellent customer service. While there still isn't a guide to the new interface and how it might impact legacy settings, the personal touch was very helpful, and they made sure the legacy settings remained and weren't overriden. They're also working on additional changes to streamline order packing slips and make it easier for our operational interface.
The update completely screwed up the entire shipping calculation. They updated the app without emailing or communicating to anyone, so now rates are all over the place, and products are not properly categorized with "ship together" or "ship separately" settings. The migration was done EXTREMELY poorly and none of the original settings were maintained for individual products. We had to go back in and manually update all our products which were multi-boxed because we were getting bad rate calculations.
Furthermore, now package dimensions are no longer being populated. That setting was automatically turned OFF, and once it's turned back ON, Intuitive doesn't display dimensions anymore. It just displays the title of the product. They expect you to go in and edit the title of the product with the right box dimensions, even though their app is supposed to "smartbox" everything.
*Updated*
Thank you for updating your review and for taking some time today to meet with Joel and Mike. We're happy to hear they were able to get things working the way you expect them to.
We do appreciate all of your feedback, including how we can better communicate how changes in our new version impact Legacy users.
Thank you for helping us get better!
Best regards,
Ron Anderson
Customer Experience Manager
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We’re very sorry that you have had this frustrating experience with Intuitive Shipping, and we want to make it right. I know that you have been communicating with Paul, who is working with our dev team to resolve the issue with package dimensions in the new version, and my understanding is that a fix has been rolled out.
With regards to the shipping calculation/boxing issue Mike was helping you with previously, it is unrelated to the migration process and version agnostic. Paul has provided you with more information about this issue, along with an update on the package dims fix.
Our team has worked hard to ensure a smooth migration process for all of our users, and we’re sorry that this wasn’t your experience. We launched the new version of the app more than a year ago and delayed Legacy migration for several months while we built out the process. At the beginning of this year we notified all of our Legacy users that the new version was available and that, effective February 1st, we would be migrating Legacy users to the new version. This notification included a link to detailed information about the new version. We do apologize if this was not effectively communicated to you.
Best regards,
Ron Anderson
Customer Experience Manager
The app works exactly as described. Technical support is first class! Between Joel and Paul the setup went as smooth as one can hope for when moving platforms. The app has the great ability of closing off areas based upon postal codes which was key for our company. If your wondering if you can do something in regards to customizing shipping options it is most likely an option in Intuitive Shipping.
Intuitive Shipping is a great app! It solved our weight-based shipping "up charge" problem. The support was great and the set up was pretty easy.
This app is WONDERFUL! It saved my shipping. I have many variants that would not work with the Shopify native shipping options and others apps too. Then I found Intuitive Shipping and everything I want to setup was possible. And I to add to it, their customer service is exceptional!!! Paul and his team get back to you right away, very clear and solve and questions you have and are SUPER helpful getting everything setup. Best customer service ever! I am a happy customer and have had no issues what so ever with their app, and shipping is just smooth sailing. Mahalo for creating such a great App! Very Grateful!
Great app and works very well. The support team are very helpful when you need any help with the setting up of conditional shipping and scenarios. They are quick to respond to your emails and always have the answer for you straight away. Top app, very well developed.
Thank you for the high praise! Very much appreciated. We're glad to year you got the help you needed setting up your scenarios. If you have any other questions about Intuitive Shipping, or if you have any concerns at all, please don't hesitate to reach out to our support team.
Best regards,
Ron Anderson
Customer Experience Manager