Reviews (490)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its detailed control over shipping rates and scenarios, enhancing cost management and customer checkout experiences. It features a scenario builder, smart boxing, and integration with platforms like ShipStation for complex shipping needs. The support team is praised for its exceptional service, including onboarding sessions and proactive assistance, making it a valuable tool for optimizing shipping strategies.
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An incredibly comprehensive app that deals with shipping and carriage pricing options. Thankfully backed up by a responsive and helpful team that get you setup and running with minimal headache. Only had a couple of minor questions since setup, but again, quick and responsive support received each time.
Thank you for sharing your experience with Intuitive Shipping. We're happy to hear it's been such a positive one, and that you're getting the support you need when you have questions. Please don't hesitate to reach out if you require any further assistance. We're here to help!
Best regards,
Ron Anderson
Customer Experience Manager
Very responsive and useful app for shipping rates, they are able to resolved my issue promptly and differentiate shipping rates in different locations automatically. Easy to use too :)
Thank you for this thoughtful review. We're glad to hear your experience with Intuitive Shipping has been so positive and that you're getting prompt support from our team. We're here to help should the need arise in the future!
Best regards,
Ron Anderson
Customer Experience Manager
Intuitive Shipping really helped us with our store. Our shipping is now more effective and economical thanks to the tools in their app. It helped solve a lot of issues we were having with offering FREE SHIPPING on only certain products. They were also super helpful. Michael and the rest of team took their time to walk us though the initial set-up...and also later when we wanted to make our shipping rules even more effective.
We very much appreciate that you took a few moments to share how Intuitive Shipping has improved the shipping experience on your store. Our entire team is grateful for this amazing feedback. Thank you!
Best regards,
Ron Anderson
Customer Experience Manager
This app has saved us SO much money in incorrectly calculated shipping costs! It integrates with Printful as well. Their customer service is incredible every single time I've had a question. Despite note being the most tech savvy person, their representatives have made the process easy. Highly reccomend
I have continuously gotten great support through this app. Frankly, our shopify store would be near impossible to run without the use of intuitive, and the entire team really does a great job of explaining things to make it a bit easier to navigate on your end. I really appreciate the effort they take1
Thank you for sharing this and for helping others make an informed decision. We're glad to hear Intuitive Shipping is up to the challenge of managing your shipping complexities. Should you have any questions or concerns in the future, please don't hesitate to reach out to our team. We're here to help!
Best regards,
Ron Anderson
Customer Experience Manager
We have been using Intuitive Shipping for awhile now. It has been vital the success of our business. The app can be a tad confusing, but the customer support is excellent! They respond promptly and get right to the heart of any problem. They will then offer to fix it themselves or assist you in fixing the issue. So far our experience with Intuitive Shipping has been excellent and we can't recommend this app more highly.
Thank you for taking a few moments to share your experiences with Intuitive Shipping so others can make an informed decision. We're very happy to hear our team was able to help you get things set up and running!
Your feedback on complexity is appreciated. Shipping as a whole can be extremely complex and confusing. We've built our app to handle just about any situation you can throw at it. To help you feel confident in your setup and ensure your shipping success, our support team is here if you have any questions or run into any other challenges as your shipping needs evolve.
Best regards,
Ron Anderson
Customer Experience Manager
This app is the ONLY solution to calculated carrier rates matching the rates paid by the customer through Shipstation I have found that works. Support is top notch and they cover virtually every use case you could possibly want. Amazing!
Wow, thank you for this! We're so happy to hear you're taking advantage of our integration, and that everything is working as expected. We're here to help if you do run into any concerns, or if you just have a question.
Best regards,
Ron Anderson
Customer Experience Manager
Superior Support Experience Compared to Shopify
I've found that the support provided by this third-party app surpasses that of Shopify itself. Whenever we encounter issues with shipping, typically due to our own actions, their team responds to our support inquiries with impressive speed. They have consistently resolved issues in under 30 minutes.
In contrast, Shopify's support kept us on the chat over an hour, repeated questioning, and unnecessary escalations. Interestingly, with the same information provided to Shopify (and without the need for additional screenshots or screen recordings that Shopify frequently requested), the Intuitive team swiftly addressed and fixed the issue in less than 30 minutes.
We have been utilizing this app to calculate real-time shipping rates using our carrier accounts, and its performance has been outstanding. The app's functionality is reliable and efficient, making it a valuable asset for our shipping operations.
Thank you so much for the kind words! We are so glad to hear that you're getting prompt, effective support when it's needed, and we're happy that Intuitive Shipping is providing you with such positive results. We know that shipping is complex and a crucial for your business. Our entire team is here to make sure your experience with Intuitive Shipping is the best it can be and, when you run into an issue - or when you just have a simple question - you're getting helped quickly and properly.
Best regards,
Ron Anderson
Customer Experience Manager
We LOVE Intuitive Shipping. Our setup is quite complicated and they're able to handle it with ease. I'm able to display different rates for wholesale and retail orders, use multiple accounts and have the correct DIM weight applied whenever applicable. Their customer service is amazing.
Thanks for the love! We're happy to hear Intuitive Shipping can capably handle your complex setup, and that you were able to get the help you needed to get set up. Our support team is always here for you whether you get stuck on something tricky or just have a simple setup question.
Best regards,
Ron Anderson
Customer Experience Manager
Top class team at Intuitive Shipping. Not only do they have an evolving, robust platform - but you can consistently rely on their service and expertise when you need them. This is the reason why we have successfully relied on Paul and the team for almost four years. Thank you for creating an app that allows us to grow.
-Heeva
We appreciate you taking the time to share your experiences with Intuitive Shipping over the past few years, and we're glad to hear they have been overwhelmingly positive! It's great to hear that Paul and others on our team are giving you the support you need when you need it. We will continue to be here for you should the need arise!
Best regards,
Ron Anderson
Customer Experience Manager