Reviews (490)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing complex shipping needs, noting its extensive customization options that replace multiple tools and enhance cost efficiency. Its user-friendly interface, smart boxing, and seamless integration with platforms like ShipStation are particularly valued. Exceptional customer support, noted for responsiveness and personalized assistance, further adds to its appeal. This app is essential for businesses looking to optimize their shipping processes.

December 15, 2023

This is a great app backed by a great support team. The app is super versatile and allowed us to separate shipping rates by SKU so that or products with batteries could be offered one rate while other products could ship under a different rate.

Subminimal
Singapore
Almost 2 years using the app
Intuitive Shipping Inc replied January 3, 2024

Thank you for taking a few moments to share this! We're happy to hear that Intuitive Shipping is helping you manage the complexity with your shipping requirements. Our support team appreciates your kind words. Please don't hesitate to reach out to us if you run into any concerns or just have a simple question about Intuitive Shipping. We're here to help!

Best regards,

Ron Anderson
Customer Experience Manager

Edited July 27, 2018

The Support that I have received by Intuitive shipping, has been outstanding. Many other apps should take note.

If you are looking for a Shipping app, that will allow you to give custom shipping rates or anything else that you could dream of for your shipping, this App is the way to go!

Diamond K Country
Australia
Almost 2 years using the app
November 5, 2020

This is very powerful software with absolute first class support. The support is definitely needed for people like me, because while it's powerful it's also complicated (for example, there are multiple ways to accomplish the same thing). I am not personally crazy about the user interface for a number of reasons. My first time around with the app was not ideal - I had a hard time wrapping my brain around the structural concepts due to the UI/nav. Circled back to try again because we really really need it, and ever since I finally understood it better, with some patient hand-holding, I've been fine. Most importantly, the level of support and detailed guidance and assistance is simply unparalleled in my experience with Shopify apps across the board. Timely, detailed, thoughtful, you name it. And that's why I wouldn't even consider docking a star for the UI. Big shout out to Paul for excellent assistance throughout.

DryEyeShop
United States
Almost 2 years using the app
August 20, 2022

Before I migrated a client to Shopify, she had a limited ability to set up custom shipping rates for her business due to the platform she had her e-commerce website built on. After migrating to Shopify, I found Intuitive Shipping. This app has made it extremely easy to set up custom shipping rules based on products, variants, vendors, and more. It's allowed her business to avoid eating shipping costs thanks to these custom shipping rules. We really value this app. It's intuitive, easy to use, and the support team is phenomenal. They're very responsive and always willing to provide guidance and support when something needs to get figured out. 10 out of 10!

Walnut Wallpaper
United States
Almost 2 years using the app
Intuitive Shipping Inc replied August 22, 2022

We're so happy to hear that Intuitive Shipping is having such a positive impact! Thank you for taking a few moments to share this so that others can make an informed decision. If you have any questions, or if there is any additional assistance we can provide, please don't hesitate to reach out to our support team.

Best regards,

Ron Anderson
Customer Experience Manager

November 24, 2021

This app was a huge help to set up some pretty complicated shipping scenarios with multiple rates for a bunch of different product types! The technical support is fantastic!

Coast Appliances
Canada
Almost 2 years using the app
Intuitive Shipping Inc replied November 26, 2021

Amazing to hear Intuitive Shipping was able to handle your complex setup! And thank you for taking a few moments out of your day to share your experiences. We very much appreciate it! Let us know if we can help with anything further.

Best regards,

Ron Anderson
Customer Experience Manager

August 29, 2022

Intuitive Shipping is a wonderful App. The Support Team is extremely helpful. They provide any help with the setting up of scenarios. They offer quick responses to emails and always have the answer for you. Highly Recommended!

Modern Loft
United States
Almost 2 years using the app
Intuitive Shipping Inc replied September 7, 2022

Thank you for your recommendation! We're glad to hear you're getting the support you need from our team. Please don't hesitate to reach out to us again if you need further assistance or have any questions about Intuitive Shipping.

Best regards,

Ron Anderson
Customer Experience Manager

July 26, 2021

The customer service is absolutely amazing. We are a furniture store that sells online and in-store. We change our shipping scenarios multiple times and every time they are super helpful and ensure that we are happy with our end result. I have had multiple conversions with them on how to do various shipping scenarios and they always give us in-depth detail with pictures on how to achieve what we want. I can't say enough great things about them. If you are unsure, use them! They are super personable, nice, and helpful.

Brown & Beam | Furniture & Decor
United States
Almost 2 years using the app
January 17, 2022

I handcraft and sell dog beds and because the beds are large, all of my orders ship out via DIM weight which Shopify does not support. I found Intuitive Shipping as solution and I could not be happier. I am a total neophyte so I needed a lot of help setting up the app. I was lucky enough to connect with one of their representatives named Paul and he is amazing! He went out of his way to make sure that everything was working properly. He clearly should be wearing a cape to work because he's a superhero in my book!

Ginger Beds
United States
Almost 2 years using the app
Intuitive Shipping Inc replied January 19, 2022

We appreciate this so much. Thank you! We take pride in not only being able to help solve a problem, but in helping you learn and feel confident with our app as well. We're happy to hear that Intuitive Shipping is doing what you need to help your shipping strategy succeed, and that whatever help you need, you're receiving it. We're here for you if you have any more questions or run into any concerns.

Best regards,

Ron Anderson
Customer Experience Manager

P.S. We think Paul is amazing too!

July 4, 2018

You know the pain of trying to get your shipping worked out - every store is different.
After researching a ton of apps and articles, I kept coming around to Intuitive Shipping.
All I can say is it's been awesome. Not only is the app capable of easily managing my particular store's needs, but Joel's customer service is simply outstanding.
Couldn't be happier.

Rockerly
Canada
Almost 2 years using the app
February 6, 2023

Intuitive Shipping made my shipping process so much easier, huge thanks to Paul for his prompt support.

TDRMOTO
Australia
Almost 2 years using the app
Intuitive Shipping Inc replied February 7, 2023

Amazing! Thank you for taking a few moments to share this. It's great to hear you're getting the help you need from Paul and the rest of our team when you need it. We will be here to help if the need should arise.

Best regards,

Ron Anderson
Customer Experience Manager