Reviews (490)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing complex shipping needs, noting its extensive customization options that replace multiple tools and enhance cost efficiency. Its user-friendly interface, smart boxing, and seamless integration with platforms like ShipStation are particularly valued. Exceptional customer support, noted for responsiveness and personalized assistance, further adds to its appeal. This app is essential for businesses looking to optimize their shipping processes.

April 16, 2018

This app has changed my shipping life. As a Canadian e-commerce store, I was having difficulty finding an app that could work with Canada Post while also calculating how many of my unique, handmade items could fit into a shipping box. This app does it all in a very intuitive, easy to use interface.

This app works with multiple shipping providers, custom delivery times, custom delivery descriptions, multiple packages, unique product dimensions, unique shipping scenarios and much more.

The developer also offered incredibly helpful and timely support when I encountered some configuration challenges. I am so glad to have found this app and the development team behind it.

Ashley Keller Art
Canada
Over 1 year using the app
September 28, 2023

We have been using the app for about 9 months now and have been thrilled with it. All of our shipping is custom white glove in home delivery and setup. Pricing is complex based on product and customer location. The app is completely customizable to any scenario we can imagine and the support is always prompt and helpful. This has been a wonderful addition to our Shopify store.

dutchcraftfurniture.com
United States
Over 1 year using the app
Intuitive Shipping Inc replied October 3, 2023

We're so happy to hear that your experience with Intuitive Shipping has been so overwhelmingly positive and that our system is able to handle all of your customized shipping requirements. Our support team is always here if you get stuck on something or just have a question, so please reach out when the need arises.

Best regards,

Ron Anderson
Customer Experience Manager

October 29, 2020

Absolute stunning support by Michael - solved all our issues and challenges quick and smooth. This app is a gem!
Overall experience: Simply AMAZING! Thanks again.

ORDERlich
Germany
Over 1 year using the app
July 29, 2020

This App is a MUST and Customer Support is SUPERIOR! Paul has been extremely helpful setting up all of my crazy shipping scenarios and makes Shipping seem easy. He and the App take all of the headaches out of Shipping. I couldn't exist without this App! It helps me Ship items from home, other locations, plus (2) POD Companies (even though one of the PODs isn't integrated with their API – it's still possible!) Don't hesitate to download this App and make shipping easy!

Outshine Labels
United States
Over 1 year using the app
October 29, 2018

One of the most difficult aspects of launching my e-commerce business was putting together shipping tailored logistics for a small business with a complex shipping scenarios.

I have multiple types of products of varying sizes and shape on my website. I haven't come across one shipping arrangement that the Intuitive App isn't prepared for.
Afrocentricbeauty.com

AfroCentric Beauty
United States
Over 1 year using the app
August 3, 2023

Excellent customer support. Michael Jones was great! He even gave me the option to schedule a one to one meeting to explain all details on how to set up my shipping rates.

Maverick Distillery
Canada
Over 1 year using the app
Intuitive Shipping Inc replied August 11, 2023

We really appreciate you taking some time to share this so others can make an informed decision. It's great to hear you're getting the support you need and that you've been able to take advantage of our one-on-one support option. Michael and our support team are here to help if you have any questions or run into any concerns.

Best regards,

Ron Anderson
Customer Experience Manager

Edited November 17, 2022

Update: We have been using this app for a few months now and it's been working flawlessly. Paul is an absolute star and a pleasure to deal with! Prompt and informative customer service. If you are in need of an app to help with shipping rates look no further. Highly recommend. Easy to use and great customer service received from Sherry! At first, it can be a bit tricky to get the scenario right but once you understand how it works it's very easy!

Original Duckhead
United Kingdom
Over 1 year using the app
Intuitive Shipping Inc replied April 19, 2022

Thank you for this feedback! We're glad you got the help you needed from Sherry. Our entire team is here to make sure you feel comfortable and confident using Intuitive Shipping, so if you have any questions or get stuck on anything in the future, please let us know. We're here to help!

Best regards,

Ron Anderson
Customer Experience Manager

July 5, 2022

This is the best shipping application for Shopify! We have tested many options which confirmed that Intuitive Shipping is the best!!

MFI Medical
United States
Over 1 year using the app
Intuitive Shipping Inc replied July 6, 2022

Thank you for the kind words! We're so happy to hear Intuitive Shipping is helping you succeed with shipping. Please reach out to us any time you have a question or need assistance.

Best regards,

Ron Anderson
Customer Experience Manager

May 14, 2021

This is the best shipping app on Shopify by far. It can handle any sort of weird scenario we throw at it. We were using Boxify but it would time out with large quantities. The support team (Paul and Michael) are phenomenal. I'm able to get things answered quickly and efficiently. They are probably the best developers I've ever worked with.

Brand King
United States
Over 1 year using the app
December 20, 2018

Great product with really fantastic support! After prototyping with at least 3 different shipping apps, I chose Intuitive Shipping because it had the best combination of simplicity to get started with a ton of flexibility for future growth. As my rules became more complex, I setup a consultation with Joel and he had everything configured to my exact specs in 30 minutes.

Cycleogical
United States
Over 1 year using the app