Reviews (490)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing complex shipping needs, noting its extensive customization options that replace multiple tools and enhance cost efficiency. Its user-friendly interface, smart boxing, and seamless integration with platforms like ShipStation are particularly valued. Exceptional customer support, noted for responsiveness and personalized assistance, further adds to its appeal. This app is essential for businesses looking to optimize their shipping processes.

November 5, 2022

We have been using this app for some time now and it has been a real lifesaver. We ship a lot of products that have restrictions and cannot be shipped by air, no problem, we only have to add a tag to the product and it will restrict the shipping choices to the allowed method. We aren't using true cubic shipping but we have set up scenarios where we tag products that are light but bulky so that it calculates the shipping using different package sizes thereby returning a more accurate shipping charge. In short, its very versatile and has allowed us to stop loosing money on bulky items without having to pad weights. I also really like the fact that it is easy to troubleshoot errors because you can see any instance where no rate was returned and see the reason for the error (missing product weight, invalid zip code, etc.) The support has also been very good.

merriartist.com
United States
8 months using the app
Intuitive Shipping Inc replied November 7, 2022

Thank you for sharing this thoughtful and detailed review, and for helping others with similar shipping requirements make an informed decision. We know you have a choice, and we're happy to hear that Intuitive Shipping is giving you everything you need to manage your complex shipping requirements and save you money. Our support team is always here if you need help with anything, so please don't hesitate to reach out.

Best regards,

Ron Anderson
Customer Experience Manager

Edited November 13, 2018

I love this app! I have tried almost every shipping app in the store... yes, I've probably tried that one and none of them are as reliable and straightforward as Intuitive Shipping. In fact, the only thing better than the app, is the customer service. Joel is extremely helpful, responsive, transparent, and friendly. I wish that he could be my CS rep for all of my apps.

For whatever reason, my company has some of the most complicated shipping rules that have ever existed. I've driven other developers to the edge of crazy, but, to my recollection, Joel was able to accomplish every single one of my tasks with grace. He wasn't stumped for longer than a few seconds and if something couldn't be done the initial way I thought it should be, he helped me find a solution, every time of which, was better than the original.

Do NOT waste your time trying others. Just simply use Intuitive Shipping! I guarantee you will be happy you did.

BodyHealth
United States
8 months using the app
May 7, 2021

Intuitive shipping is a great app, it is pretty simple and straightforward. The support is outstanding!

Le Marché Lola Rosa
Canada
8 months using the app
January 28, 2019

The support was incredible ....The app support and rules was perfect for the shipping rates! I recommend it for every business for sure !

Raisman Corporation
United States
8 months using the app
November 10, 2021

This is an excellent shipping automation app. We had some specific scenarios that we needed to build for our products and packaging and this app handled it easily. Paul from the Intuitive Shipping Team was an excellent help and took care of our hiccups promptly. Very impressed and looking forward to continuing to work with them long term!

Shine LED
United States
7 months using the app
Intuitive Shipping Inc replied November 10, 2021

Thank you for the kind words! We're thrilled to hear Intuitive Shipping is helping you achieve the shipping setup you need. Our support team is ready to answer any future questions or address any concerns that come up.

Best regards,

Ron Anderson
Customer Experience Manager

April 8, 2021

Amazing service from Paul. I had a whole bunch of unique requirements for my shipping that no other app could handle. He set everything up in less than a day and saved me weeks of stress and headaches. He was very patient and accommodating with my crazy requests and replied to all my questions super quickly. So happy I found this app. Thanks so much!

Aspen & Echo
Canada
7 months using the app
February 4, 2019

Amazing support team! If you need many rules for different shipping rates, Intuitive Shipping is definitely your best choice. Special thanks for the support team!

Solutionz
Kuwait
7 months using the app
May 24, 2023

I cant say I have worked with many app support teams but the people I have dealt with here are all you could want. Knowledgeable, quick to reply, happy to keep helping as you are setting it up and testing. Really top notch, and super friendly.

As for the app, if you are sending overseas and being charged by weight or volume, its an absolute no brainer. This app easily pays for itself after a couple of orders. Once you get your head around it, easy to use and understand. Very happy with the app and the team who support it.

AniMac
United Kingdom
7 months using the app
Intuitive Shipping Inc replied May 29, 2023

We really appreciate you taking the time to share your experiences with Intuitive Shipping, and we're pleased to hear they have been so positive. Our entire team appreciates the kind words about our app and the level of support you have received when you've needed it. Thank you! We're here to help if you should come across an issue or just have a question about Intuitive Shipping.

Best regards,

Ron Anderson
Customer Experience Manager

October 17, 2023

Great shipping app which is perfect for all complexe shipping policies. Great flexibility to manage all kind of rules. Great support team ! Hands down, the best shipping app on the market.

MPC
France
7 months using the app
Intuitive Shipping Inc replied October 26, 2023

Thank you for taking time to share this! We appreciate the kind words about our support team, and it's great to hear that Intuitive Shipping is helping you manage the complexities of your shipping requirements. Our team is always here to help should the need arise.

Best regards,

Ron Anderson
Customer Experience Manager

November 9, 2023

Intuitive Shipping has tons of options and functionality that make it possible to do just about anything you need. Their support team is one of the best out there, they respond to your requests within one day and we typically have our issue worked out within a day. Most of the time it is just a setting we forgot to change on our end, they are very helpful at identifying the items that need to be updated so you can have your desired shipping experience. I'd recommend this tool to anyone that needs to customize their shipping process and will continue to use it for all future clients that need the functionality.

Ember Defense Shop
United States
7 months using the app
Intuitive Shipping Inc replied November 14, 2023

Thank you taking the time to share this. We're glad to hear you're getting the most out of many features we offer, and that you're getting the help you need when something comes up. We appreciate the recommendation! Our support team is always here when the need arises. Please don't hesitate to reach out to us.

Best regards,

Ron Anderson
Customer Experience Manager