Reviews (482)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing complex shipping needs with its customizable scenarios and accurate rate calculations. The user-friendly interface and powerful scenario builder simplify setting diverse shipping rules, improving checkout conversions and cost efficiency. Seamless integration with platforms like ShipStation enhances its functionality. The support team is praised for being responsive and knowledgeable, providing personalized assistance to ensure smooth operations.

January 20, 2021

This is a very robust app with a ton of features that we needed. We had special requirements for shipping multiple packages and it checked all the boxes for us. Their friendly support team was very helpful in providing the assistance we needed for our unique situation. Would definitely recommend this.

Heaven's Harvest Store
United States
7 months using the app
May 28, 2018

I had quite a specific set of shipping rules I wanted to setup.
I needed to handle domestic retail, international and wholesale customers all differently based off different weights, customer tags etc.
I shopped around for several different shipping apps, but none could do what I needed.
Several google searches looking for a solution I came across a blog mentioning Intuitive shipping.
Downloaded it and its shipping rules allowed me to set it up all myself. Due to the complexity of the rules I needed, my setup didn't work as expected. I reached out to Joel at support and he spent over an hour on skype with me going through it all and help me set it up and test everything.
Support was amazing and the app worked perfectly with my complex set of rules, Super happy with it and can't recommend this app enough. Its a powerful tool with a lot of flexibility with complex shipping scenarios.

Sydney Vape Co
Australia
6 months using the app
June 1, 2018

Intuitive Shipping gave us the ability to easily set up shipping scenarios for the variety of items and combinations of items on our site. Support is quick and thorough. Joel is great! We looked at several apps before deciding on Intuitive. Great value. Extremely happy with this app!

Fringe Studio
United States
6 months using the app
February 16, 2021

Great app if you need some additional functionality to what Shopify Shipping can offer. The customer support is the real highlight, they are quick to respond and extremely helpful.

Plan "B" Organics®
Australia
6 months using the app
March 16, 2022

Best shipping app available for setting shipping rules based on product tags. Great customer service as well!

RIOT! Auto Parts
United States
6 months using the app
Intuitive Shipping Inc replied March 18, 2022

We really appreciate that you took time out of your day to share this! We're happy to hear our condition system is helping you achieve success with your shipping strategy. Our support team is here if you run into any concerns or if you have any questions at all about Intuitive Shipping.

Best regards,

Ron Anderson
Customer Experience Manager

Edited September 11, 2019

"This is a great shipping App- it offers an incredible set of features, flexibility and second to none support to get started and to keep things running. Through some creative shipping scenarios I am able to offer our customers a large range of shipping options- from the USPS cubic rates for small packages and for our larger, wholesale customers- LTL Freight options. Look no further- this is your next shipping app."

Neptune Systems
United States
6 months using the app
August 14, 2018

It's no surprise to me that this app only has 5-star reviews. This app increases our revenue by offering our customers accurate shipping quotes and ensures that the right products ship in the right packaging. Their customer service is exceptional and anyone who ships products in different package sizes needs this app.

Cam

Senderopc
United States
6 months using the app
Edited March 20, 2019

We have tried several shipping calculators but went for Intuitive Shipping because it allows for a lot of fine tuning. The app has a bit of learning curve but Joel Reeds provides amazing customer service!

Ananas Anam
Spain
6 months using the app
March 5, 2021

Great app! Customizable to your preference and support is always there to help you every step of the way!

Shin-Sen-Gumi
United States
6 months using the app
February 17, 2022

Paul and his team offered amazing on-boarding support. Can't give a high-enough rating for this. It has solved a lot of problems on our site. We were struggling with shipping on our site for years, and Intuitive Shipping's very modern app easily solved the problems. I'll give this 11 stars out of 10!!

iFoodEquipment.ca
Canada
6 months using the app
Intuitive Shipping Inc replied February 17, 2022

This is amazing! Thank you so much for taking a few moments to share this. We're so happy to hear that you no longer have to struggle with this part of your business after such a long time. We take pride in knowing our ship! If you run into any issues or have questions about Intuitive Shipping, Paul and our entire support team are here when you need us!

Best regards,

Ron Anderson
Customer Experience Manager