Reviews (490)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing complex shipping needs, noting its extensive customization options that replace multiple tools and enhance cost efficiency. Its user-friendly interface, smart boxing, and seamless integration with platforms like ShipStation are particularly valued. Exceptional customer support, noted for responsiveness and personalized assistance, further adds to its appeal. This app is essential for businesses looking to optimize their shipping processes.

September 16, 2019

The app itself is the best shipping app: more powerful, and easier to set. I have tried them all! And most importantly, the support is stellar: they answer fast, and go as deep as necessary in the issue to help you solve them.

La Compagnie des Cartes
France
5 months using the app
May 22, 2020

This is a wonderful app that has the option to create virtually any scenario to achieve your shipping goals. You're able to combine shipping options, add free shipping for the entire order or specific products, charge different rates by distance, and the list goes on.
The staff is incredibly kind and helpful, as well and dedicated to helping you achieve exactly what you're looking to do!

Ville + Rue
United States
5 months using the app
January 26, 2023

Excellent App! We recently came over from another shopping cart to Shopify and could not find a good solution for real-time shipping. This app is exactly what we needed and the support is amazing.

Pixel Technologies, Inc.
United States
5 months using the app
Intuitive Shipping Inc replied January 27, 2023

We're happy that you gave us a try after migrating, and it's great to hear that Intuitive Shipping is giving you the tools you need to succeed with shipping. Thank you for taking a few moments to share this! Please let our support team know if there is anything you need, whether it's just a simple question about the app, or you run into an issue. We're here to help!

Best regards,

Ron Anderson
Customer Experience Manager

August 20, 2023

Great shipping app and awesome support! They are very quick with support and offer a tonne of help with on-boarding and installation. It's a great app that I'd recommend to anyone!

The Graze Anatomy
Canada
5 months using the app
Intuitive Shipping Inc replied September 5, 2023

Thank you for the recommendation! It's great to hear that you're getting assistance from our support team when the need arises, and that your experience with Intuitive Shipping has been so positive. We're here to help, so please let us know if you need any further assistance or have any questions.

Best regards,

Ron Anderson
Customer Experience Manager

January 8, 2025

The support team is incredibly responsive to any concerns. While most of the issues we encountered were related to scenario and blending rate settings, they were resolved quickly and efficiently. A special shoutout to Paul, who was exceptionally helpful and patient with my requests. Amazing app, fantastic tech support—what more could you ask for?

Garage Giant
United States
July 11, 2023

Intuitive shipping stands by it's name... INTUITIVE!
We are fairly new to the platform and are just scratching the surface. So far it has accomplished are need to determine shipping rates based on postal codes and radius. The support team is very knowledgeable about the app and are available most of the time.

Renoz
Canada
4 months using the app
Intuitive Shipping Inc replied July 18, 2023

We very much appreciate you taking time to share your experiences with Intuitive Shipping so far. It's great to hear you're getting the most out of our location-based and distance-based ship features and that our team is there to help when the need arises. We are happy to lend a hand when called upon, so please don't hesitate to reach out if you have a question or run into an issue. We're here to help!

Best regards,

Ron Anderson
Customer Experience Manager

November 10, 2021

If you are looking for something to deal with any type of Shipping setup, this is the app to go for. The other apps are good but IS really gives you the ability to build out any rule that you like, add markups, integrate with carriers and much more. The interface is friendly but also really powerful and I would advise making yourself familiar with how rules are built and really plan out the logic if you have a complex setup. IS can and will handle it as long as you set things up correctly. If you need assistance, the support is excellent - personally I have gotten myself in a few tangles and always gotten a solution back very quickly with clear instructions. Highly Recommended!

Costumes.com
United States
4 months using the app
Intuitive Shipping Inc replied November 10, 2021

This is amazing! Thanks so much for sharing your experiences. Shipping can be complex, so our knowledgeable team is always here if you get stuck and need help. It's great to hear our support team helped you overcome some challenges quickly. Please reach out to us again if you have any more questions about Intuitive Shipping.

Best regards,

Ron Anderson
Customer Experience Manager

December 20, 2022

Great app that meets 99% of our needs (Shopify is pretty limiting on the other 1%, not the app's fault). Amazing support with fast response time.

UHS Hardware
United States
4 months using the app
Intuitive Shipping Inc replied January 4, 2023

We really appreciate this! We know you have a choice, and we're glad to hear that Intuitive Shipping is working well for you. Thank you for the high praise for our support team. We're here to help if you have any further questions or run into any issues.

Best regards,

Ron Anderson
Customer Experience Manager

January 4, 2021

Their Support is amazing - They have support hours listed in the app, But then They also have an on call team for when/if things dont work or you need that urgent question answered. A very powerful and Easy to understand app with their support. We were up and running with a very complex Shipping matrix within a few hours. Most of that time was labour in entering. The only recomendation I would have is can you guys make an option to import/export the shipping scenarios so they can be edited in a csv file

CaravanMods.com.au
Australia
4 months using the app
October 13, 2022

The service this company provides is top notch, I'm very impressed by how knowledgeable and prompt their service team is. This app handles all our complex shipping requirements.

Century US Wholesale
United States
4 months using the app
Intuitive Shipping Inc replied October 13, 2022

Our team takes immense pride in making sure you're completely satisfied with Intuitive Shipping, so it's great to hear that your experience thus far has been so positive. We're glad that we're able to handle the level of complexity that you need, and we're here if you get stuck or have any questions at any time.

Best regards,

Ron Anderson
Customer Experience Manager