Reviews (490)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for managing complex shipping needs, noting its extensive customization options that replace multiple tools and enhance cost efficiency. Its user-friendly interface, smart boxing, and seamless integration with platforms like ShipStation are particularly valued. Exceptional customer support, noted for responsiveness and personalized assistance, further adds to its appeal. This app is essential for businesses looking to optimize their shipping processes.
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Paul has been great at helping us get up and running. Highly recommend if your shipping is more complicated than the basic apps.
I have been very impressed so far with the power and functionality of Intuitive shipping. Even more impressive is the customer support and the customer friendliness of the platform. One thing i find difficult with many apps is that free trial periods are not typically enough to find the success of a platform. Intuitive's solution of allowing unlimited testing time was a game changer.
Thank you for taking a few moments to share this! We're glad you were able to take advantage of our unlimited testing mode period to feel confident with your setup before going live. We're here to help if you have any questions or run into any issues.
Best regards,
Ron Anderson
Customer Experience Manager
Does what it suppose to. Although it might appear tricky to set up, the tech support is very helpful so not really an issue.
Thanks for taking time out of your day to share your experiences with Intuitive Shipping and for helping others to make an informed decision. We really appreciate it! If we can help with anything further, please let us know.
Best regards,
Ron Anderson | Customer Experience Manager
Really robust shipping tool that helped us create tiered shipping rules across various shipping zones. I was able to easily book and one-on-one customer service call to troubleshoot a minor issue. Would definitely recommend!
I had an issue with my shipping rates when some of the orders were made.
I had setup up several conference calls with Intuitive Shipping Tech Support (Paul) and he was very patient and very helpful with my needs to resolve the issues. Paul is one of the best customer support I have ever had. Also, Intuitive Shipping made it possible for my store to offer a combined shipping rates that Shopify Profile could not provide at this time.
Great app and amazing customer service! Greg helped me set it up the right way and when ups made changes, he helped me with testing and setting up the new account. Super responsive, helpful, nice and knowledgeable.
Thank you for taking a few moments to share this! It's great to hear that Greg was able to help get you set up and running. Greg and our entire support team are here to help you if you have any questions about Intuitive Shipping or if you run into any issues.
Best regards,
Ron Anderson
Customer Experience Manager
The customer service was amazing. Everyone I spoke to was so helpful and patient with me. I highly recommend them!
Thank you for the recommendation! It's great to hear you're getting the help you need from our team. We're here if you have any other questions or if you run into any concerns.
Best regards,
Ron Anderson
Customer Experience Manager
The app is great - handles all our complex shipping needs. The customer service is incredible, both by email and by meeting. Michael has been helping me figure out various issues with the complex shipping rules that we've set up on multiple occassions. Would recommend to everyone
Shopify shipping leaves so much to be desired, so I was searching for an app that would help solve all of the issues I was experiencing. My journey to find a one-size-fits-mine solution to my store's many shipping issues was very much like Goldilocks and her journey to find the best soup and bed. I eventually came across the smart boxing app, which was great, but it didn't quite solve everything that I needed. Then I found the ONE, Intuitive Shipping, and seriously, I am amazed at how many different things it does. I have officially solved all of my shipping woes! The only thing better than the app itself, is the support behind it. Every single time I need help with something, they respond quick and thoroughly. Specifically, Greg & Paul have been so helpful! They answer all of my questions, and get everything set up to exactly like I need. If you are on the fence about adding this app, it is 100% worth it. No more losing money on bad shipping estimates from Shopify!
Wow, thank you so much for these kind words! We're very happy that you found Intuitive Shipping and we look forward to working with you for a long time. Our team appreciates the overwhelmingly positive feedback! If you have any new questions or run into a snag, please don't hesitate to reach out. Paul, Greg and the rest of our support team are here to help whenever the need arises.
Best regards,
Ron Anderson
Customer Experience Manager
Our delivery cost calculation is really complex and we have been a long time looking for a proper tool for it.
Intuitive Shipping has been great! The FAQs and the support excellent.
We recommend it a lot.
Thank you for the recommendation! We're happy to hear Intuitive Shipping is helping you manage the complexity with your shipping requirements. We appreciate your positive feedback on the help center and our support team. If you do have any further questions about Intuitive Shipping, or you can't find when you need in the help center, please reach out to us!
Best regards,
Ron Anderson
Customer Experience Manager