Reviews (490)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing complex shipping needs, noting its extensive customization options that replace multiple tools and enhance cost efficiency. Its user-friendly interface, smart boxing, and seamless integration with platforms like ShipStation are particularly valued. Exceptional customer support, noted for responsiveness and personalized assistance, further adds to its appeal. This app is essential for businesses looking to optimize their shipping processes.

May 22, 2023

Die App löst für uns so viele Problem, Genial! Am besten ist aber der Support, so einen kompetenten und zuvorkommenden Support erlebt man selten. Vilen Dank nochmal an Michael.

gakesto
Germany
3 months using the app
Intuitive Shipping Inc replied May 23, 2023

Danke Sehr! We appreciate you taking time to share this, and we are happy to hear Intuitive Shipping is the solution you need for your complex shipping requirements. We're here to help if you have any more questions or concerns.

Best regards,

Ron Anderson
Customer Experience Manager

August 16, 2023

Great support, super quick and helpful. Worked closely with me to get us up and running. Thank you!

SEATOPIA
United States
3 months using the app
Intuitive Shipping Inc replied September 5, 2023

Thank you! We appreciate you taking a few moments to share this. We're happy to hear you've been getting speedy assistance when the need arises. If you have any additional questions about Intuitive Shipping or if you run into any concerns, please don't hesitate to reach out to our support team!

Best regards,

Ron Anderson
Customer Experience Manager

October 9, 2022

Shipping is complicated for stores with lots of products, lots of packaging and global shipping. Intuitive helps make sure that what your customers are paying for shipping lines up with the actual costs your store pays to ship their packages. The setup is involved and took us a while to setup, but the support from Intuitive has been absolutely first rate. They helped us get it up and running and to help us sort out any issues along the way. Truly, the support could not have been better.

The HPLHS Store
United States
3 months using the app
Intuitive Shipping Inc replied October 11, 2022

We're so happy to hear you've been getting the support you needed to get Intuitive Shipping set up confidently and correctly. Thank you for sharing this so that others with similar shipping complexity can make an informed decision.

Best regards,

Ron Anderson
Customer Experience Manager

May 23, 2023

Michael Janes provided exceptional customer service and technical guidance throughout the entire setup process. I would say the customer support combined with the simplicity of platform (truly intuitive) make this one of my favorite apps I've worked with; and I've worked with hundreds. Top notch all around!

Goodbye UTI at The Newtriment Store
United States
3 months using the app
Intuitive Shipping Inc replied May 25, 2023

Amazing! Thank you so much for the high praise. We're happy to hear your experiences with Intuitive Shipping have been so positive, and that Michael has been taking good care of you. Our dev team appreciates the love for the user interface! If the need should arise, we're here to help! Don't hesitate to reach out to us.

Best regards,

Ron Anderson
Customer Experience Manager

February 5, 2019

This is a fantastic app. If you are looking to do any kind of shipping in Shopify with different vendors this is the app you need. You have a lot of control over how the shipping app works. The company is excellent to work with. You will not be disappointed.

Michael Malta Studio
United States
3 months using the app
December 14, 2023

After porting our web platform from Magento to Shopify, I was struggling with the limitations of Shopify Shipping. Thankfully I found Intuitive Shipping!

We have a complex inventory system on Shopify which requires a lot of custom shipping rules... Intuitive Shipping has made the set up of these delivery options very easy. The flexibility of their system has allowed us to set up rules to exactly align our needs, not confined to just weight or size. I'm using custom tags to set shipping rates, the options here are endless. I'm still not using the system to it's full capacity, but so far have found no issue which they cannot fix. Every time I have contacted support for guidance, they have been very informative and have found a solution to fit our bespoke needs. It seems all their team know what they're talking about, I can't rate this app, or their customer service, highly enough.

Down the Line Surf
United Kingdom
3 months using the app
Intuitive Shipping Inc replied January 3, 2024

We're glad you found us, too! Thank you so much for sharing this to help others with similar shipping complexity make an informed decision. It's great to hear that Intuitive Shipping has capably handled all of your requirements, and we're happy that you're getting quick support when it's needed. Please don't be a stranger! Our team is here to help whenever the need arises.

Best regards,

Ron Anderson
Customer Experience Manager

November 17, 2022

My company just launched a new version of our ecommerce site on Shopify and Intuitive Shipping is one of the apps we chose. The support has been stellar and the app works really well allowing us to set up our own unique shipping rules. We are also using ship station and it works beautifully for pulling in live rates to the site. Love this app!

Great Eastern Sun
United States
3 months using the app
Intuitive Shipping Inc replied November 18, 2022

Thanks for sharing this! We're happy to hear you're taking advantage of our ShipStation integration, and that you're getting the help you need from our support team. We know you have a choice, so thank you for choosing Intuitive Shipping!

Best regards,

Ron Anderson
Customer Experience Manager

January 17, 2023

Intuitive Shipping is an excellent product. It was easy to migrate from our previous shipping configuration and do the basic setup. Intuitive also offers all of the additional features we needed to fine tune our shipping/check out experience for both our D2C and B2B customers.

Culk
United States
3 months using the app
Intuitive Shipping Inc replied January 20, 2023

Thanks for taking a few moments to share this! We're happy to hear that getting set up on Intuitive Shipping was a smooth process, and that you're now able to take advantage of our robust feature set. Our support team is here to make sure you're set up for success with shipping, so please reach out if you have any questions or hit any snags. We're here to help!

Best regards,

Ron Anderson
Customer Experience Manager

May 2, 2023

We have been using Intuitive Shipping for over a year on five of our websites, and we absolutely love it. The app does what we need it to do (which is really quite complicated & the native Shopify app couldn't even come close), the customer service & training are top notch, and we really love being able to trouble shoot any order issues by using the Activities tracker.

The Prisoner Wine Company
United States
3 months using the app
Intuitive Shipping Inc replied May 5, 2023

Thank you for this amazing review! We're happy to hear that Intuitive Shipping is having such a positive impact on you business and that we're able to effectively manage the complexity of your shipping. Our support team is here to help if you have any questions or run into any concerns.

Best regards,

Ron Anderson
Customer Experience Manager

December 7, 2018

Thought i would never find an app that could withstand my complex shipping system! The developer is awesome and is always there to answer any questions i may have...even the most complex. So grateful to have found this app!!!

Furniture Below Retail
United States
3 months using the app