Reviews (482)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing complex shipping needs with its customizable scenarios and accurate rate calculations. The user-friendly interface and powerful scenario builder simplify setting diverse shipping rules, improving checkout conversions and cost efficiency. Seamless integration with platforms like ShipStation enhances its functionality. The support team is praised for being responsive and knowledgeable, providing personalized assistance to ensure smooth operations.

December 15, 2020

I use this app to run our shipping methods, the setup was a breeze given some of the complex issues of creating rules, etc. The support we got was five star, if we had an issue it was resolved within 24 hrs and we can go on working, these guys know their stuff and most of all are patient and understanding. Thanks again "Team Intuitive"

Goarmy
United Kingdom
About 2 months using the app
March 1, 2021

BEST shipping app with the best support. Setting up shipping methods can be complicated, but their team goes above and beyond to help. Paul was able to guide me through exactly what we needed to set up, and has been extremely patient and responsive every time I reach out to him with a question or issue. 100% recommend.

Hapi Art
United States
About 2 months using the app
November 1, 2023

We hired them to set up the shipping for our store and honestly, they were absolutely fantastic. The app is working good and their knowledge is top notch. They are very accomodating and always happy to help and answer questions. Great company and people. I'd definately recommend this company and know you won't be disappointed.

Bisket Baskets
United States
About 2 months using the app
Intuitive Shipping Inc replied November 6, 2023

Thank you very much for your recommendation! We're so happy to hear that you took advantage of our Configuration Service, and that our team was able to get Intuitive Shipping set up and running for you. It's great to hear that everything is working as expected. If you have any questions or run into any concerns, please don't hesitate to reach out. Paul, Mike and our entire support team are here to help when needed.

Best regards,

Ron Anderson
Customer Experience Manager

Edited January 13, 2021

I highly recommend this app and the team that comes along with it. Support and white glove service helped me through my complex shipping rules and it has been running without issue. This is the shipping rate app that does it all.

Spectrum Plastics Webstore
United States
About 2 months using the app
April 22, 2022

Just installed this app and definitely needed a way to create some unique shipping scenarios to ship our products. Nothing but high praises for the customer support, quick response time and help to get this going. Fully recommend them if you help getting your shipping calculations correct.

RootX
United States
About 2 months using the app
Intuitive Shipping Inc replied April 28, 2022

Thank you for the praise! Our support team very much appreciates this, and we're glad you got the help you needed to get Intuitive Shipping set up and optimized to manage your unique shipping requirements. Please let us know if you require any assistance in the future!

Best regards,

Ron Anderson
Customer Experience Manager

January 15, 2019

Great app to manage our (insane ) shipping rates from 20+ vendors... this is our store's saving grace... and to top it off- the customer service is INCREDIBLE!! They not only proofed the whole thing, but continue to help us in huge ways!! LOVE this app... 10/5!

Simple Switch
United States
About 2 months using the app
March 20, 2019

Highly recommend the app, and taking the time to test fully in the trial period to get past the learning curve and implementation, it works as promised.

As a former corporate professional, it is easier than an ERP (SAP or JDE) item setup or data extract. Just follow the steps.

Co-founder Joel, has been very quick to respond to my queries and comments.

Do read the Requirements Section, if you are new to Shopify for CCS.

Marveling Matilda
Canada
About 2 months using the app
August 19, 2021

Intuitive offers a lot of customizations for our shipping needs. We can easily change carriers that we quote, setup rates for specific products, put restrictions on products that have to go certain shipping methods, and easily setup rates for different countries. The team is quick to respond to questions as well. It would be nice to be able to copy setups from one store to another, or upload pricing by weight range, but we tested many different solutions and Intuitive was the best!

iFixit
United States
About 2 months using the app
July 13, 2022

The support from Intuitive Shipping is EXCELLENT! It took a lot of troubleshooting to connect my carrier account to the app (this was a carrier issue and not an issue with the app), but the team at Intuitive kept working on the issue until a resolution was found. I highly recommend this app, especially for stores with lots of different sized products.

Southern Birch Company
United States
About 2 months using the app
Intuitive Shipping Inc replied July 14, 2022

Thank you for sharing this! We're glad to hear our team helped you get the carrier issue resolved, and we really appreciate the recommendation. If you have any questions about Intuitive Shipping or run into any concerns, please don't hesitate to reach out to our support team.

Best regards,

Ron Anderson
Customer Experience Manager

June 7, 2022

Really intensely customisable with lots of great features. Customer service is absolutely second to none - really appreciate the fast responses I've had to all queries and the unfailingly helpful advice.

kenroltd
United Kingdom
About 1 month using the app
Intuitive Shipping Inc replied June 7, 2022

Thank you for this! It's great to hear that you're getting the help you need from our support team, and that you are taking advantage of Intuitive Shipping's robust functionality. We're confident it can handle just about any requirements you might have. If you do get stuck on anything or just have a question, please reach out to us. We're here to help!

Best regards,

Ron Anderson
Customer Experience Manager