Reviews (464)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing complex shipping logistics, praising its customizable features like rate blending and smart boxing. It integrates well with Shopify and other apps like ShipStation, enhancing the checkout experience. The app is noted for reliably calculating accurate shipping rates and providing detailed shipping rule configurations. Merchants also commend the exceptional customer support for their responsiveness and expertise in quickly resolving issues.

January 25, 2022

This app was exactly what I needed to support my shipping requirements. Support helped me quickly and easily and I was up and running with a few hours.

The Bobbin Robin Shop
Canada
18 days using the app
Intuitive Shipping Inc replied January 26, 2022

Thank you for your review! We're glad to hear Intuitive Shipping is helping you execute your shipping strategy. If you have any more questions or need assistance with your setup, please let us know!

Best regards,

Ron Anderson
Customer Experience Manager

January 10, 2024

The Intuitive Shipping team was excellent at helping me troubleshoot my issues. Greg and Paul got to the bottom of it and my exact shipping rates are now ready to go! I had specific size boxes going to specific zones -- the app even works in concert with a third party bundle builder app. Thanks again !!

DROUGHT
United States
10 days using the app
Intuitive Shipping Inc replied January 15, 2024

Amazing! We really appreciate you sharing this to help others make an informed decision. We're glad to hear that our team got you the help you needed and that everything is working as expected. If you run into any issues or just have a question about Intuitive Shipping, please don't hesitate to reach out to Greg, Paul and the rest of our team. We're here to help!

Best regards,

Ron Anderson
Customer Experience Manager

May 11, 2020

Just wanted to say Paul at Intuitive Shipping has been an amazing support for us whilst we try to get our shop online during the mad panic due to Covid-19. We launched in the space of 3 weeks and he was on hand at all times and responded very quickly every time - Thank you Paul!

SaveCo Cash & Carry
United Kingdom
17 days using the app
June 27, 2022

This app solved our problem allowing for multiple shipping methods to be blended together for one total rate. Shopify's failure to provide many basic settings and customization options leads to a plethora of options on the app store to get the job done. Choosing one that will work and has good customer service is like finding a needle in a hay stack, and Intuitive Shipping does the trick. The customer service is amazing, and our custom "blended" shipping rates are easy to setup and modify.

System Cycle
United States
17 days using the app
Intuitive Shipping Inc replied June 28, 2022

Thank you for sharing this! We know you have an abundance of choice, and we're thrilled you chose Intuitive Shipping! It's great to hear that you've been able to take advantage of our rate blending feature, and that you're getting the help you need from our support team when you get stuck or have a question. We're here to help if you have any other concerns.

Best regards,

Ron Anderson
Customer Experience Manager

October 12, 2021

Great app that's helping select the correct shipping rates based on any variable. Since my shop sells various products with different dimensions, I need to be able to change the shipping rates based on what's being added to the cart (as a selection of products needs larger shipping boxes than others, which increases weight). This app does the job. The trial period was very convenient and the support has been great.

Epyflora
Netherlands
16 days using the app
June 29, 2023

We have had a fantastic experience onboarding this application into our store. After searching for an app that could effectively accommodate the shipping rules we needed to install (especially for the warmer months), we landed on Intuitive Shipping.

Their strong reviews initially roped us in to give them a try, but the support from their team (S/O to Michael & Paul) from the very start kept us hooked. It has been great. From the simple fixes to the more complex requests, they were timely and responsive and have helped ensure that this will be an app we will use for the foreseeable future.

I'd like to say we have it all sorted, but I'm sure I will be dropping into their inbox again soon

Despaña Brand Foods
United States
15 days using the app
Intuitive Shipping Inc replied June 30, 2023

We're happy you found us! And it's great to hear that the support you're receiving is living up to the hype! Michael, Paul and the rest of our team are here to help with anything you need, so please don't be shy about dropping into our inbox.

Best regards,

Ron Anderson
Customer Experience Manager

May 9, 2023

Fantastic, personalized service. A legit app, with real humans there to help you out. Michael was able to help us get set up after the set up of our store through them a curveball. Glad we got started with IS!

Aztec Hydraulics
Canada
15 days using the app
Intuitive Shipping Inc replied May 16, 2023

We very much appreciate you taking time to share this! It's great to hear you were able to take advantage of our free onboarding, and that Michael was able to get you set up confidently. Michael and the rest of our support team are here to help if you run into any concerns or if you have any other questions about Intuitive Shipping.

Best regards,

Ron Anderson
Customer Experience Manager

October 21, 2021

Excellent app with substantial options with very responsive and friendly support! Highly recommended to anyone that need detailed or custom shipping options. Only thing missing (which I doubt is the developers fault) would be an option to sync of Shopify shipping costs (i.e. percentage discounts from published rates).

Gamezenter
United States
15 days using the app
Intuitive Shipping Inc replied October 21, 2021

Thank you so much for taking a few moments to share your experience with Intuitive Shipping, and we're happy to hear you're enjoying it! With regards to Shopify shipping and discounts, unfortunately, due to the way that cart information is passed to our system, we currently don't have visibility of discounts and when they are applied.

Best regards,
Ron Anderson | Customer Experience Manager

October 20, 2023

We recently started using the Intuitive Shipping app to solve a very basic but potentially expensive problem with the way that Shopify was applying shipping charges to our customer checkouts. I was able to schedule a call right away with a Customer Success Manager, Chelsey, who has been incredibly helpful in getting us up to speed and confidently using the App as quickly as possible. With such knowledgeable, friendly, prompt and helpful customer support, we felt 100% confidence in our decision to move from Sandbox mode to a paid plan right away. The App is working extremely well so far and we look forward to seeing how we can continue to make improvements to our business with the help of Intuitive Shipping.

Aventuras Surf Company
United States
14 days using the app
Intuitive Shipping Inc replied October 26, 2023

Amazing! Thank you for taking time to share your experiences with Intuitive Shipping so others can make an informed decision. It's great to hear that you were able to take advantage of our free, real-time onboarding service and we're glad to hear that Chelsey was able to provide the help you needed quickly and effectively. Please don't hesitate to reach out to Chelsey or anyone else on our support team should the need arise.

Best regards,

Ron Anderson
Customer Experience Manager

February 6, 2023

Powerful app that gives you a lot of ways to customize your shipping parameters. A+ customer service. One of the best apps I have used with our store to date.

Black Acres Roastery-Subscriptions, Cold Brew, Shop, Brew Guides
United States
14 days using the app
Intuitive Shipping Inc replied February 7, 2023

Thank you for the high praise! We're glad to hear you're taking advantage of the many ways Intuitive Shipping can customize the shipping experience for your customers. Whether you have a quick question or get stuck on something, please don't hesitate to reach out to our support team!

Best regards,

Ron Anderson
Customer Experience Manager