Reviews (506)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing complex shipping needs, praising its scenario builder, smart boxing, and volumetric weight handling. Its customizable rates and intuitive interface cater to specific business requirements. The support team is noted for their quick and expert assistance, including training resources and integration with platforms like Shopify and ShipStation, enhancing operational efficiency.

November 23, 2023

It's not the easiest app to use, you must have certain knowledge in ecommerce and operation but the support is great and they are always here to help us out and quite quick! We appreciate it, thank you !

SOJA&CO. ™
Canada
Over 1 year using the app
Intuitive Shipping Inc replied November 30, 2023

Thank you for taking time to share your experience with Intuitive Shipping. We appreciate your honest feedback and your kind words about our support team. Intuitive Shipping ...

October 19, 2022

This app is the ONLY solution to calculated carrier rates matching the rates paid by the customer through Shipstation I have found that works. Support is top notch and they cover virtually every use case you could possibly want. Amazing!

Facial Lounge
United States
18 days using the app
Intuitive Shipping Inc replied October 21, 2022

Wow, thank you for this! We're so happy to hear you're taking advantage of our integration, and that everything is working as expected. We're here to help if you do run into ...

December 11, 2017

This app does everything I need, and does it very well! I have a store with multiple suppliers and use all of their shipping procedures, which are all different to one another. The ability to segment products from certain suppliers, and then segment further within that makes shipping to multiple postcodes and zones a breeze.
The customer support is the best I’ve seen from and Shopify App! Joel is ...

Ozzie Trampolines
Australia
18 days using the app
December 9, 2022

This app is super practical and straight forward to set up. Their team is very helpful and quick to respond. Their articles are also super helpful.

Alteriors
Canada
18 days using the app
Intuitive Shipping Inc replied December 15, 2022

Thank you for sharing this and helping others to make an informed decision. We know that shipping can be complex and that Intuitive Shipping can handle a lot of different ...

January 25, 2022

This app was exactly what I needed to support my shipping requirements. Support helped me quickly and easily and I was up and running with a few hours.

The Bobbin Robin Shop
Canada
18 days using the app
Intuitive Shipping Inc replied January 26, 2022

Thank you for your review! We're glad to hear Intuitive Shipping is helping you execute your shipping strategy. If you have any more questions or need assistance with your ...

May 11, 2020

Just wanted to say Paul at Intuitive Shipping has been an amazing support for us whilst we try to get our shop online during the mad panic due to Covid-19. We launched in the space of 3 weeks and he was on hand at all times and responded very quickly every time - Thank you Paul!

SaveCo Cash & Carry
United Kingdom
17 days using the app
March 14, 2019

If I could give 10 out of 5, I would ! Customer service is on another level ! They take the time to help you, call you to help you set up your scenarios, and take full time to explain clearly all what you need to know ! I strontly recommand using this app for shipping set up ! Good job

lllozeau
Canada
17 days using the app
October 12, 2021

Great app that's helping select the correct shipping rates based on any variable. Since my shop sells various products with different dimensions, I need to be able to change the shipping rates based on what's being added to the cart (as a selection of products needs larger shipping boxes than others, which increases weight). This app does the job. The trial period was very convenient and the ...

Epyflora
Netherlands
16 days using the app
December 17, 2020

This app works really well and does exactly what I needed it to do. The customer support has been really great as well with prompt, polite and helpful responses. I did experience some issues in the beginning but they were all my errors, you really want to make sure you have all of your weights, dimensions and shipping scenarios perfect before leaving test mode, and run lots and lots of tests! My ...

Ninnys Napkins
Canada
16 days using the app
December 20, 2023

Lets me configure almost any shipping rule I want easily. UI could use some work to streamline redundant button clicks, and there is an annoying thing with shipstation where the connection gets stale and I have to manually reset it

But communication is great and support is helpful. Would not be able to run biz without it

MASA Chips
United States
Over 1 year using the app
Intuitive Shipping Inc replied January 15, 2024

Thank you for taking time to share this thoughtful review so others can make an informed decision. We also appreciate the time you took to respond with additional feedback ...