Reviews (477)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its ability to handle complex shipping needs, offering features like rate blending and smart boxing to optimize costs and packaging. The customization options allow for precise shipping rules, enhancing conversion rates. Integration with platforms like ShipStation adds to its utility. Exceptional support from team members such as Chelsey, Michael, and Paul is frequently highlighted, contributing to its reputation for reliability and comprehensive functionality.
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Excellent customer service and prompt response to fixing an issue with an integration. Excellent app.
Thank you for helping others make an informed decision! We appreciate you taking a few moments to share this, and we're glad you're getting the support you need in a timely fashion. We're here to help should the need arise in the future!
Best regards,
Ron Anderson
Customer Experience Manager
This app is the ONLY solution to calculated carrier rates matching the rates paid by the customer through Shipstation I have found that works. Support is top notch and they cover virtually every use case you could possibly want. Amazing!
Wow, thank you for this! We're so happy to hear you're taking advantage of our integration, and that everything is working as expected. We're here to help if you do run into any concerns, or if you just have a question.
Best regards,
Ron Anderson
Customer Experience Manager
This app is super practical and straight forward to set up. Their team is very helpful and quick to respond. Their articles are also super helpful.
Thank you for sharing this and helping others to make an informed decision. We know that shipping can be complex and that Intuitive Shipping can handle a lot of different requirements, so it's great to hear that you've loving our user-friendly interface. We're happy to hear you're taking advantage of our help center and its in-depth, step-by-step articles. If you do have any questions about the app or if you get stuck on something, know that our team is here to help!
Best regards,
Ron Anderson
Customer Experience Manager
This app was exactly what I needed to support my shipping requirements. Support helped me quickly and easily and I was up and running with a few hours.
Thank you for your review! We're glad to hear Intuitive Shipping is helping you execute your shipping strategy. If you have any more questions or need assistance with your setup, please let us know!
Best regards,
Ron Anderson
Customer Experience Manager
Just wanted to say Paul at Intuitive Shipping has been an amazing support for us whilst we try to get our shop online during the mad panic due to Covid-19. We launched in the space of 3 weeks and he was on hand at all times and responded very quickly every time - Thank you Paul!
This app solved our problem allowing for multiple shipping methods to be blended together for one total rate. Shopify's failure to provide many basic settings and customization options leads to a plethora of options on the app store to get the job done. Choosing one that will work and has good customer service is like finding a needle in a hay stack, and Intuitive Shipping does the trick. The customer service is amazing, and our custom "blended" shipping rates are easy to setup and modify.
Thank you for sharing this! We know you have an abundance of choice, and we're thrilled you chose Intuitive Shipping! It's great to hear that you've been able to take advantage of our rate blending feature, and that you're getting the help you need from our support team when you get stuck or have a question. We're here to help if you have any other concerns.
Best regards,
Ron Anderson
Customer Experience Manager
Great app that's helping select the correct shipping rates based on any variable. Since my shop sells various products with different dimensions, I need to be able to change the shipping rates based on what's being added to the cart (as a selection of products needs larger shipping boxes than others, which increases weight). This app does the job. The trial period was very convenient and the support has been great.
We have had a fantastic experience onboarding this application into our store. After searching for an app that could effectively accommodate the shipping rules we needed to install (especially for the warmer months), we landed on Intuitive Shipping.
Their strong reviews initially roped us in to give them a try, but the support from their team (S/O to Michael & Paul) from the very start kept us hooked. It has been great. From the simple fixes to the more complex requests, they were timely and responsive and have helped ensure that this will be an app we will use for the foreseeable future.
I'd like to say we have it all sorted, but I'm sure I will be dropping into their inbox again soon
We're happy you found us! And it's great to hear that the support you're receiving is living up to the hype! Michael, Paul and the rest of our team are here to help with anything you need, so please don't be shy about dropping into our inbox.
Best regards,
Ron Anderson
Customer Experience Manager
Fantastic, personalized service. A legit app, with real humans there to help you out. Michael was able to help us get set up after the set up of our store through them a curveball. Glad we got started with IS!
We very much appreciate you taking time to share this! It's great to hear you were able to take advantage of our free onboarding, and that Michael was able to get you set up confidently. Michael and the rest of our support team are here to help if you run into any concerns or if you have any other questions about Intuitive Shipping.
Best regards,
Ron Anderson
Customer Experience Manager
Excellent app with substantial options with very responsive and friendly support! Highly recommended to anyone that need detailed or custom shipping options. Only thing missing (which I doubt is the developers fault) would be an option to sync of Shopify shipping costs (i.e. percentage discounts from published rates).
Thank you so much for taking a few moments to share your experience with Intuitive Shipping, and we're happy to hear you're enjoying it! With regards to Shopify shipping and discounts, unfortunately, due to the way that cart information is passed to our system, we currently don't have visibility of discounts and when they are applied.
Best regards,
Ron Anderson | Customer Experience Manager