Reviews (481)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing complex shipping needs with its customizable scenarios and accurate rate calculations. The user-friendly interface and powerful scenario builder simplify setting diverse shipping rules, improving checkout conversions and cost efficiency. Seamless integration with platforms like ShipStation enhances its functionality. The support team is praised for being responsive and knowledgeable, providing personalized assistance to ensure smooth operations.

October 21, 2020

Just got set up with Intuitive Shipping and the combined shipping works beautifully! Their support team is fantastic, quick to respond, and showed me a better way to calculate shipping. They pretty much led me through the whole process. I recommend them!

Falling Putt
United States
26 days using the app
July 2, 2020

Their support system is very good, which is important because the learning curve for me was longer than I had anticipated. But I stuck with it and their shipping app is working perfectly.

Chocolate Collective Canada
Canada
26 days using the app
May 31, 2019

Support team responds quickly and is very helpful with setting up the app based on your specific needs and complex scenarios.

STACYC
United States
25 days using the app
December 12, 2022

Game changer! This app addressed all of my frustrations with Shopify shipping and the customer service is unparalleled! Signed up for the 1/2 hour one-on-one introduction which was extremely helpful and was amazed how quickly I got a response to my questions when setting up the app. Really impressed with the app and the support. Thank you, Intuitive Shipping!

Plate & Pattern
United States
23 days using the app
Intuitive Shipping Inc replied December 15, 2022

Amazing! Thank you for this. We're so happy to hear you got the most out of our one-on-one demos and that you're getting any additional support you need in a timely fashion. If you do have any concerns or questions down the road, please don't hesitate to reach out to our support team. We're here to help!

Best regards,

Ron Anderson
Customer Experience Manager

April 11, 2018

Very helpful and great design!

Abacus Gallery
United States
22 days using the app
May 1, 2023

Excellent customer service and prompt response to fixing an issue with an integration. Excellent app.

Home Fragrance Co. AU
Australia
21 days using the app
Intuitive Shipping Inc replied May 3, 2023

Thank you for helping others make an informed decision! We appreciate you taking a few moments to share this, and we're glad you're getting the support you need in a timely fashion. We're here to help should the need arise in the future!

Best regards,

Ron Anderson
Customer Experience Manager

October 19, 2022

This app is the ONLY solution to calculated carrier rates matching the rates paid by the customer through Shipstation I have found that works. Support is top notch and they cover virtually every use case you could possibly want. Amazing!

Facial Lounge
United States
18 days using the app
Intuitive Shipping Inc replied October 21, 2022

Wow, thank you for this! We're so happy to hear you're taking advantage of our integration, and that everything is working as expected. We're here to help if you do run into any concerns, or if you just have a question.

Best regards,

Ron Anderson
Customer Experience Manager

December 9, 2022

This app is super practical and straight forward to set up. Their team is very helpful and quick to respond. Their articles are also super helpful.

Alteriors
Canada
18 days using the app
Intuitive Shipping Inc replied December 15, 2022

Thank you for sharing this and helping others to make an informed decision. We know that shipping can be complex and that Intuitive Shipping can handle a lot of different requirements, so it's great to hear that you've loving our user-friendly interface. We're happy to hear you're taking advantage of our help center and its in-depth, step-by-step articles. If you do have any questions about the app or if you get stuck on something, know that our team is here to help!

Best regards,

Ron Anderson
Customer Experience Manager

January 25, 2022

This app was exactly what I needed to support my shipping requirements. Support helped me quickly and easily and I was up and running with a few hours.

The Bobbin Robin Shop
Canada
18 days using the app
Intuitive Shipping Inc replied January 26, 2022

Thank you for your review! We're glad to hear Intuitive Shipping is helping you execute your shipping strategy. If you have any more questions or need assistance with your setup, please let us know!

Best regards,

Ron Anderson
Customer Experience Manager

May 11, 2020

Just wanted to say Paul at Intuitive Shipping has been an amazing support for us whilst we try to get our shop online during the mad panic due to Covid-19. We launched in the space of 3 weeks and he was on hand at all times and responded very quickly every time - Thank you Paul!

SaveCo Cash & Carry
United Kingdom
17 days using the app