Reviews (514)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing complex shipping needs, offering dynamic cost calculations and customized rates that improve checkout satisfaction. It features smart boxing, scenario builders, and a user-friendly interface with easy data import/export. Seamless integration with Shopify and ShipStation enhances operational efficiency. Exceptional support from the team, including quick personalized assistance and training videos, is frequently praised.

December 9, 2022

This app is super practical and straight forward to set up. Their team is very helpful and quick to respond. Their articles are also super helpful.

Alteriors
Canada
18 days using the app
Intuitive Shipping Inc replied December 15, 2022

Thank you for sharing this and helping others to make an informed decision. We know that shipping can be complex and that Intuitive Shipping can handle a lot of different ...

January 25, 2022

This app was exactly what I needed to support my shipping requirements. Support helped me quickly and easily and I was up and running with a few hours.

The Bobbin Robin Shop
Canada
18 days using the app
Intuitive Shipping Inc replied January 26, 2022

Thank you for your review! We're glad to hear Intuitive Shipping is helping you execute your shipping strategy. If you have any more questions or need assistance with your ...

May 11, 2020

Just wanted to say Paul at Intuitive Shipping has been an amazing support for us whilst we try to get our shop online during the mad panic due to Covid-19. We launched in the space of 3 weeks and he was on hand at all times and responded very quickly every time - Thank you Paul!

SaveCo Cash & Carry
United Kingdom
17 days using the app
June 27, 2022

This app solved our problem allowing for multiple shipping methods to be blended together for one total rate. Shopify's failure to provide many basic settings and customization options leads to a plethora of options on the app store to get the job done. Choosing one that will work and has good customer service is like finding a needle in a hay stack, and Intuitive Shipping does the trick. The ...

System Cycle
United States
17 days using the app
Intuitive Shipping Inc replied June 28, 2022

Thank you for sharing this! We know you have an abundance of choice, and we're thrilled you chose Intuitive Shipping! It's great to hear that you've been able to take ...

March 14, 2019

If I could give 10 out of 5, I would ! Customer service is on another level ! They take the time to help you, call you to help you set up your scenarios, and take full time to explain clearly all what you need to know ! I strontly recommand using this app for shipping set up ! Good job

lllozeau
Canada
17 days using the app
October 12, 2021

Great app that's helping select the correct shipping rates based on any variable. Since my shop sells various products with different dimensions, I need to be able to change the shipping rates based on what's being added to the cart (as a selection of products needs larger shipping boxes than others, which increases weight). This app does the job. The trial period was very convenient and the ...

Epyflora
Netherlands
16 days using the app
December 17, 2020

This app works really well and does exactly what I needed it to do. The customer support has been really great as well with prompt, polite and helpful responses. I did experience some issues in the beginning but they were all my errors, you really want to make sure you have all of your weights, dimensions and shipping scenarios perfect before leaving test mode, and run lots and lots of tests! My ...

Ninnys Napkins
Canada
16 days using the app
December 20, 2023

Lets me configure almost any shipping rule I want easily. UI could use some work to streamline redundant button clicks, and there is an annoying thing with shipstation where the connection gets stale and I have to manually reset it

But communication is great and support is helpful. Would not be able to run biz without it

MASA Chips
United States
Over 1 year using the app
Intuitive Shipping Inc replied January 15, 2024

Thank you for taking time to share this thoughtful review so others can make an informed decision. We also appreciate the time you took to respond with additional feedback ...

June 29, 2023

We have had a fantastic experience onboarding this application into our store. After searching for an app that could effectively accommodate the shipping rules we needed to install (especially for the warmer months), we landed on Intuitive Shipping.

Their strong reviews initially roped us in to give them a try, but the support from their team (S/O to Michael & Paul) from the very start kept us ...

Despaña Brand Foods
United States
15 days using the app
Intuitive Shipping Inc replied June 30, 2023

We're happy you found us! And it's great to hear that the support you're receiving is living up to the hype! Michael, Paul and the rest of our team are here to help with ...

July 6, 2023

It has a major flaw. The app does not notify you when any product is missing the dimensions or weight - and then customers can't check out.

Dimensions or weight can be easily missed when duplicating or creating a new product. If no dimensions or weight exist, the customer will get an odd error at checkout which says "we cannot ship to your region". There is no further explanation for the customer ...

NO TOX LIFE (wholesale)
United States
Over 1 year using the app
Intuitive Shipping Inc replied July 6, 2023

I'm sorry to hear that you didn't have a positive experience with Intuitive Shipping. While it seems like an obvious addition to have notifications if a product is missing ...