Reviews (454)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing complex shipping rates effectively, enhancing operational efficiency and profitability. It accurately calculates shipping costs and supports various scenarios, including dynamic pricing. The app integrates well with Shopify and platforms like ShipStation, offering customizable options. Merchants appreciate the responsive support team, available even during weekends, and user-friendly interface, making it accessible without technical expertise.

June 9, 2022

The absolute best customer service! They answered every single one of my questions and did it very quickly. Very customizable app that can do anything you need. I 100% recommend using them.

Natural Environment Aquatix
United States
3 days using the app
Intuitive Shipping Inc replied June 13, 2022

Wow, thank you for the praise! Our entire team is thrilled to hear that your experience with Intuitive Shipping has been such a positive one so far. Please be sure to reach ...

June 11, 2022

Mechael, Customer Success Representative of Intuitive Shipping, helped us a lot and solved complicated shipping rules

Genki Forest
United States
3 days using the app
Intuitive Shipping Inc replied June 13, 2022

Thank you for taking a few moments out of your day to share your experience with Intuitive Shipping. Please don't hesitate to reach out to our Success team if you run into ...

January 5, 2023

I was very happy to find the Intuitive Shipping app as our shipping costs were very different between different products and countries. I booked a demo for installation and Michael went through the whole app with me and helped installing it. After running some tests and adjusting some small things myself it worked perfectly! Very happy that we are now working with the correct shipping rates on ...

LIVLIV
Belgium
2 days using the app
Intuitive Shipping Inc replied January 12, 2023

We are also very happy that you found Intuitive Shipping! It's great to hear you took advantage of our free onboarding session and that you got the help you needed to get set ...

May 18, 2023

The most incredible customer support from information, support and using the final product. We are so pleased we have changed to Intuitive Shipping. Please don't ever change your level of customer service. It is beyond 5 stars!

Eversfield Organic
United Kingdom
2 days using the app
Intuitive Shipping Inc replied May 23, 2023

Wow, thank you for this amazing review! We're pleased you changed to Intuitive Shipping, too! We challenge ourselves to provide the best possible support because we want you ...

April 9, 2023

Great concept, and does everything i needed, well sometimes it did. definitely has some bugs and issues. but the biggest problem is the customer service. you cant get in touch with anyone over the phone, by email only and they dont respond quick. i constantly had customers tell me they cant checkout even though they are within the "rules/settings". and there is nobody to give you any help. I ...

Pesach Meals
United States
About 2 months using the app
Intuitive Shipping Inc replied April 9, 2023

I’m sorry to hear you didn’t enjoy your experience with Intuitive Shipping.

I reviewed the support history on your account, and our team responded to all inquiries promptly. ...

February 1, 2023

great service! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

The Living Barrel
Canada
2 days using the app
Intuitive Shipping Inc replied February 3, 2023

Thank you very much for this very brief and very enthusiastic review! Our team is always here to continue providing the great service you have come to know and expect, so ...

August 19, 2022

I signed up because Paul is brilliant and the only reason I will keep paying for this app. Excellent app and reliable support.

Studio Ready
United States
1 day using the app
Intuitive Shipping Inc replied August 22, 2022

Thank you for sharing this! We're glad your experience with Intuitive Shipping has been such a positive one. If you have any questions, please don't hesitate to reach out to ...

November 14, 2020

Intuitiva (hace honor a su nombre) y funcional. Tiene algunas limitaciones que esperamos que puedan solucionar en el más corto plazo; sin embargo, para nosotros es la herramienta más completa en el tema de shipping de todas las que hemos probado en Shopify.

Marxial
Peru
About 1 month using the app
Edited November 5, 2019

Customer support has responded to me within an hour each time I've asked a question. Their app documentation is also really good.

I was able to build the exact shipping scenarios for my carrier accounts through Intuitive's interface AND test all of it for free on my own schedule with their amazing test mode feature.

If you want to collect exact shipping charges for all of your shipping zones and ...

Trxstle
United States
1 day using the app
August 27, 2022

I use this app to manage different vendors and specific shipping requirements for each of them. Honestly, this app made it a breeze! The customer service is stellar! Even if you think it's complicated they made it seem like it was pretty standard and out-the-box. Would definitely recommend it!

Keltur
United States
About 23 hours using the app
Intuitive Shipping Inc replied September 7, 2022

Thank you for the recommendation! We appreciate the kinds words about Intuitive Shipping and our support team. We're here to help if you have any questions or concerns.

Best ...