Reviews (489)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its detailed control over shipping rates and scenarios, enhancing cost management and customer checkout experiences. It features a scenario builder, smart boxing, and integration with platforms like ShipStation for complex shipping needs. The support team is praised for its exceptional service, including onboarding sessions and proactive assistance, making it a valuable tool for optimizing shipping strategies.
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This app was exactly what I needed to support my shipping requirements. Support helped me quickly and easily and I was up and running with a few hours.
Thank you for your review! We're glad to hear Intuitive Shipping is helping you execute your shipping strategy. If you have any more questions or need assistance with your setup, please let us know!
Best regards,
Ron Anderson
Customer Experience Manager
Just wanted to say Paul at Intuitive Shipping has been an amazing support for us whilst we try to get our shop online during the mad panic due to Covid-19. We launched in the space of 3 weeks and he was on hand at all times and responded very quickly every time - Thank you Paul!
This app solved our problem allowing for multiple shipping methods to be blended together for one total rate. Shopify's failure to provide many basic settings and customization options leads to a plethora of options on the app store to get the job done. Choosing one that will work and has good customer service is like finding a needle in a hay stack, and Intuitive Shipping does the trick. The customer service is amazing, and our custom "blended" shipping rates are easy to setup and modify.
Thank you for sharing this! We know you have an abundance of choice, and we're thrilled you chose Intuitive Shipping! It's great to hear that you've been able to take advantage of our rate blending feature, and that you're getting the help you need from our support team when you get stuck or have a question. We're here to help if you have any other concerns.
Best regards,
Ron Anderson
Customer Experience Manager
Great app that's helping select the correct shipping rates based on any variable. Since my shop sells various products with different dimensions, I need to be able to change the shipping rates based on what's being added to the cart (as a selection of products needs larger shipping boxes than others, which increases weight). This app does the job. The trial period was very convenient and the support has been great.
Lets me configure almost any shipping rule I want easily. UI could use some work to streamline redundant button clicks, and there is an annoying thing with shipstation where the connection gets stale and I have to manually reset it
But communication is great and support is helpful. Would not be able to run biz without it
Thank you for taking time to share this thoughtful review so others can make an informed decision. We also appreciate the time you took to respond with additional feedback requested by our support team, which has been shared with our developers. We completely understand your concerns with the ShipStation connection. Our team is in communication with ShipStation as we look for a resolution.
We sincerely appreciate your feedback on the UI. Intuitive Shipping was built on and evolved from feedback from our users, so we always take it very seriously, making changes where possible, especially when it improves performance or the user experience. Some of the things you mentioned in your feedback are already in our development pipeline and will be implemented in a future update, while others are still in consideration. Please don't hesitate to reach out to us again if you spot something you feel can be improved.
We're glad to hear Intuitive Shipping is an important tool for supporting your business, and our team is here to help with anything should you need us in the future.
Best regards,
Ron Anderson
Customer Experience Manager
We have had a fantastic experience onboarding this application into our store. After searching for an app that could effectively accommodate the shipping rules we needed to install (especially for the warmer months), we landed on Intuitive Shipping.
Their strong reviews initially roped us in to give them a try, but the support from their team (S/O to Michael & Paul) from the very start kept us hooked. It has been great. From the simple fixes to the more complex requests, they were timely and responsive and have helped ensure that this will be an app we will use for the foreseeable future.
I'd like to say we have it all sorted, but I'm sure I will be dropping into their inbox again soon
We're happy you found us! And it's great to hear that the support you're receiving is living up to the hype! Michael, Paul and the rest of our team are here to help with anything you need, so please don't be shy about dropping into our inbox.
Best regards,
Ron Anderson
Customer Experience Manager
It has a major flaw. The app does not notify you when any product is missing the dimensions or weight - and then customers can't check out.
Dimensions or weight can be easily missed when duplicating or creating a new product. If no dimensions or weight exist, the customer will get an odd error at checkout which says "we cannot ship to your region". There is no further explanation for the customer.
We have lost significant sales with this due to the lack of notice in the app about a product missing dimensions. One happened recently where somehow the dimensions disappeared from the product. We lost a month worth of sales on a major product until a customer notified us.
The intuitive app NEEDS alerts on this because something that prevents checkout is vital to a store and needs to be handled immediately. The only solution given by the intuitive team is you can export a spreadsheet (manually) which lists items missing dimensions.
What the app really needs is an email alert each time a product is missing weight or dimensions. This is literally stopping sales if it's not in there. So it is vital enough information that it needs an alert system.
I'm sorry to hear that you didn't have a positive experience with Intuitive Shipping. While it seems like an obvious addition to have notifications if a product is missing dimensions, many of our customers use SmartBoxing for only a portion of their catalogue, so the email notifications would quickly fill up their inboxes and create unnecessary noise.
Instead, we suggest that our clients using SmartBoxing for their entire catalogue create a backup shipping scenario that covers situations just as you outlined; if someone forgets to add product dimensions, orders will still go through. This is a significant reason why we include a free onboarding session and ongoing support so that we can fully understand your shipping requirements and suggest the best way to configure the app.
Unfortunately, the error message is in your Shopify settings and cannot be rule-based, it is universal for your store. We can absolutely help you head to the right area in your Shopify settings to change the language.
Paul has reached out to provide instructions on how to create backup rates, including a call to ensure we understand the entire breadth of your shipping requirements and that your configuration reflects your store's needs.
Regards,
Sharon Green
CEO / Co-founder
Fantastic, personalized service. A legit app, with real humans there to help you out. Michael was able to help us get set up after the set up of our store through them a curveball. Glad we got started with IS!
We very much appreciate you taking time to share this! It's great to hear you were able to take advantage of our free onboarding, and that Michael was able to get you set up confidently. Michael and the rest of our support team are here to help if you run into any concerns or if you have any other questions about Intuitive Shipping.
Best regards,
Ron Anderson
Customer Experience Manager
Excellent app with substantial options with very responsive and friendly support! Highly recommended to anyone that need detailed or custom shipping options. Only thing missing (which I doubt is the developers fault) would be an option to sync of Shopify shipping costs (i.e. percentage discounts from published rates).
Thank you so much for taking a few moments to share your experience with Intuitive Shipping, and we're happy to hear you're enjoying it! With regards to Shopify shipping and discounts, unfortunately, due to the way that cart information is passed to our system, we currently don't have visibility of discounts and when they are applied.
Best regards,
Ron Anderson | Customer Experience Manager
Powerful app that gives you a lot of ways to customize your shipping parameters. A+ customer service. One of the best apps I have used with our store to date.
Thank you for the high praise! We're glad to hear you're taking advantage of the many ways Intuitive Shipping can customize the shipping experience for your customers. Whether you have a quick question or get stuck on something, please don't hesitate to reach out to our support team!
Best regards,
Ron Anderson
Customer Experience Manager