Intuitive Shipping , 424 reviews

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its advanced and customizable shipping solutions, including multi-box, domestic and international, and oversize items. They praise its Smartboxing feature and Scenarios function for their accuracy and versatility. The app's detailed input options for box dimensions, weight, and cost are appreciated for enabling precise shipping calculations. Merchants find the interface user-friendly and the customer support team responsive and helpful. Many report significant improvements in control over shipping charges, leading to time and cost savings. It's particularly recommended for businesses with complex shipping needs.

November 20, 2023

Our company has used Intuitive Shipping for a few years now. What makes it unique and valuable for us is the ability to custom blend shipping rates based on any possible item combination in our customer's cart.

Today, we reached out for support for the first time ever (that must be worth something by itself). The support we received was quick, professional, and informative—all while resolving our concerns. You can tell through the support interaction alone that folks at Intuitive Shipping are passionate about the solutions they provide.

Kudos to a super useful Shopify app, and the team behind it to make it such a success. (I promise I don't work for them)

GUNNER
United States
Over 4 years using the app
Intuitive Shipping Inc replied November 30, 2023

Thank you so much for this incredibly thoughtful review! We're so happy to hear that Intuitive Shipping has been helping you succeed at shipping these past few years, and we look forward to continuing to support you for a long time. It's great to hear you're taking advantage of our advanced rate blending features. Now that you've had a chance to work with our support team, please don't hesitate to reach out to us again should the need arise, whether it's for a concern or just a simple question. We're here to help!

Best regards,

Ron Anderson
Customer Experience Manager

December 7, 2023

Intuitive shipping provides an effective solution for finding the right shipping options across a variety of perishable and non-perishable goods.

Their customer support is much better than typical customer service. You promptly get to talk to a member of the team and they are technically capable. They were able to troubleshoot API Key issues with other integrations that would have taken me forever to track down.

Seattle Caviar Co.
United States
Over 2 years using the app
Intuitive Shipping Inc replied December 12, 2023

Thank you for taking a few moments to share this so that others can make an informed decision. It's great to hear that your experience with the app and our team has been so positive and that you're getting the help you need promptly. If the need does arise in the future, our support team is here to lend a hand.

Best regards,

Ron Anderson
Customer Experience Manager

February 29, 2024

Great app with great support!

Heirloom Roses
United States
Over 1 year using the app
Intuitive Shipping Inc replied March 6, 2024

Thank you! We're happy to hear that your experience with Intuitive Shipping has been such a positive one. Please feel free to contact our support team should the need arise. We're here to help!

Best regards,

Ron Anderson
Customer Experience Manager

December 7, 2023

Shopify shipping leaves so much to be desired, so I was searching for an app that would help solve all of the issues I was experiencing. My journey to find a one-size-fits-mine solution to my store's many shipping issues was very much like Goldilocks and her journey to find the best soup and bed. I eventually came across the smart boxing app, which was great, but it didn't quite solve everything that I needed. Then I found the ONE, Intuitive Shipping, and seriously, I am amazed at how many different things it does. I have officially solved all of my shipping woes! The only thing better than the app itself, is the support behind it. Every single time I need help with something, they respond quick and thoroughly. Specifically, Greg & Paul have been so helpful! They answer all of my questions, and get everything set up to exactly like I need. If you are on the fence about adding this app, it is 100% worth it. No more losing money on bad shipping estimates from Shopify!

Okum Supply
United States
3 months using the app
Intuitive Shipping Inc replied December 12, 2023

Wow, thank you so much for these kind words! We're very happy that you found Intuitive Shipping and we look forward to working with you for a long time. Our team appreciates the overwhelmingly positive feedback! If you have any new questions or run into a snag, please don't hesitate to reach out. Paul, Greg and the rest of our support team are here to help whenever the need arises.

Best regards,

Ron Anderson
Customer Experience Manager

November 30, 2023

If you can think of a shipping scenario, you can set it up: special rates for different dates, post codes, repeat customers, specific addresses, individual businesses, different products.

It doesn't matter what it is, if you can work out the logic, you can make it happen.

Northside Flower Market
Australia
Over 3 years using the app
Intuitive Shipping Inc replied December 12, 2023

Thank you for taking time to share your experience with Intuitive Shipping. We're so happy to hear you're getting the most out of our key features and taking advantage of our extensive condition system. We know that shipping can be complex. It's great to hear we're handling everything you can throw our way. Please reach out if you run into an issue or just have a question. We're here to help!

Best regards,

Ron Anderson
Customer Experience Manager

November 9, 2023

Intuitive Shipping has tons of options and functionality that make it possible to do just about anything you need. Their support team is one of the best out there, they respond to your requests within one day and we typically have our issue worked out within a day. Most of the time it is just a setting we forgot to change on our end, they are very helpful at identifying the items that need to be updated so you can have your desired shipping experience. I'd recommend this tool to anyone that needs to customize their shipping process and will continue to use it for all future clients that need the functionality.

Ember Defense Shop
United States
7 months using the app
Intuitive Shipping Inc replied November 14, 2023

Thank you taking the time to share this. We're glad to hear you're getting the most out of many features we offer, and that you're getting the help you need when something comes up. We appreciate the recommendation! Our support team is always here when the need arises. Please don't hesitate to reach out to us.

Best regards,

Ron Anderson
Customer Experience Manager

January 23, 2024

Great, knowledgeable, responsive support.

Firebird Furniture
United States
Almost 3 years using the app
Intuitive Shipping Inc replied February 6, 2024

Thank you for taking a few moments to share this with others. We appreciate the kind words! Please don't hesitate to reach out to our support team if you should need us again.

Best regards,

Ron Anderson
Customer Experience Manager

November 8, 2023

Not only is Intuitive probably the best and most flexible shipping app out there, more importantly they have the most helpful and responsive support team I have ever worked with. I cannot recommend them and their product enough!

Smash It Sports
United States
Over 1 year using the app
Intuitive Shipping Inc replied November 14, 2023

Wow, thank you so much for the love! We are so happy to hear your experiences with Intuitive Shipping have been so overwhelmingly positive. Thank you for the recommendation, and for taking a few moments to praise our support team. Please know that we're here to help should you have a question or run into an issue.

Best regards,

Ron Anderson
Customer Experience Manager

November 3, 2023

Over the past 3 years of running our online store, we have dealt with many, many different apps. Our experience with Intuitive employee Chelsey Soper was easily the single best experience that we've ever had in terms of communication and execution on troubleshooting problems. The app is awesome and we are very happy customers.

Zilo
Canada
12 months using the app
Intuitive Shipping Inc replied November 6, 2023

Thank you for taking a few moments to share this! We know you have a choice, and we're glad that your experiences with Intuitive Shipping have been so overwhelmingly positive. We're very fortunate to have Chelsey on our team, and we appreciate the kind words! Please don't hesitate to reach out if you have a simple question or run into an issue.

Best regards,

Ron Anderson
Customer Experience Manager

October 30, 2023

We are using Intuitive Shipping on two of our flag ship ecommerce sites with great success. The app allows us to manage shipping rates for our corporate shipping accounts in a very granular fashion, based on weight, collection, SKU, etc. The app itself is highly configurable, which sometimes may seem complicated, but the Intuitive Shipping team is always ready to lend a hand to make sure everything is operating as needed. Support response is quick and in-depth. I highly recommend the app and plan to add it to all my Shopify sites.

Mazuri
United States
9 months using the app
Intuitive Shipping Inc replied November 6, 2023

We really appreciate you taking some time to share this with others, and it's great to hear that Intuitive Shipping has been working effectively on multiple stores. We're happy to hear you're getting the help you need from our support team, and we will continue to be here to assist should the need arise. We're here to help!

Best regards,

Ron Anderson
Customer Experience Manager