Reviews (514)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing complex shipping needs, offering dynamic cost calculations and customized rates that improve checkout satisfaction. It features smart boxing, scenario builders, and a user-friendly interface with easy data import/export. Seamless integration with Shopify and ShipStation enhances operational efficiency. Exceptional support from the team, including quick personalized assistance and training videos, is frequently praised.

September 10, 2024

We recently had an issue with a delivery charge, Brandon from Intuitive was fantastic, we got a quick reply to our query and a number of supportive emails with loom videos to show us how to resolve our issue. Huge thankyou to Brandon for your support with this, you were very patient and very efficient. The issue has now been resolved much to our relief. Thanks again, Christina at Kenmore Village ...

Kenmore Village Florist
Australia
About 4 years using the app
Intuitive Shipping Inc replied September 16, 2024

Thank you for sharing this! It's great to hear that Brandon was able to help resolve the issue you were having and that the videos provided were useful. We hope that you'll ...

September 2, 2024

This app is amazing! Has everything you could ever need for customising and accurately calculating your live rates at checkout. This includes the ability to add dimensions to each product and variable in order to calculate these shipping weights base don volume and weight. I find a lot of other apps are too limiting for our needs and quite often we would lose money on freight because the live ...

Craft 360
Australia
Almost 2 years using the app
Intuitive Shipping Inc replied September 10, 2024

Amazing! Thank you for sharing this with others and for the kind words about Intuitive Shipping and our support team. It's great to hear that Intuitive Shipping is providing ...

October 31, 2024

Great support and I highly recommend the app for complex and simple shipping calculations

uBuyaBox
South Africa
About 2 years using the app
Intuitive Shipping Inc replied November 4, 2024

Thank you for the recommendation! We appreciate you taking a few moments to share this, and we're happy to hear that your experience with Intuitive Shipping has been so ...

May 17, 2024

This app was set up for us initially be developers for our complex shipping offering and has served us well. Now trying to tackle some changes in our shipping and upgrades on our own we have been like a deer in headlights to say the least!

We have found them to be super responsive and actually able to set up a teams meeting same day. Brandon who was dealing with us was super helpful, extremely ...

Guru Makeup Emporium
United Kingdom
Over 2 years using the app
Intuitive Shipping Inc replied May 23, 2024

Amazing! Thank you so much for the recommendation. We're so happy to hear that your experience with Intuitive Shipping has been a positive one and that it's helping you ...

August 23, 2024

Intuitive Shipping is great and easy to use, and whenever I've had trouble, because shipping can get complicated, I've always gotten great support from the team there. They go above and beyond answering not just the questions I show up with, but offering ways to optimize for problems I wasn't even aware I had. Highly recommend.

PINKYS
United States
About 5 years using the app
Intuitive Shipping Inc replied August 28, 2024

Thank you very much for the recommendation! We appreciate the kind words about Intuitive Shipping and our support team. We love to help and we want to make sure everyething ...

October 4, 2024

We have the pleasure of working with Chelsey and Paul, both of whom have demonstrated exceptional knowledge and support in their roles. They consistently exhibit professionalism and a strong customer-centric approach. Whenever we reached out with a concern, they diligently followed up to ensure the issue was resolved and responded promptly to my emails. Our previous experience with a shipping ...

Lady Ash Collections
United States
6 months using the app
Intuitive Shipping Inc replied October 15, 2024

Thank you! It's great to hear that your experience with Intuitive Shipping has been such a positive one and that you're getting the help you need from our team when it's ...

August 21, 2024

It's one thing to have an app that does exactly what you want in a straightforward way. It's another for it to do so without downtime or unreliability scares. It's a unicorn if it does both of the above and answers technical support emails quickly and concisely. When you come across an app like Intuitive Shipping, it raises the bar for everyone else. To put it plainly, Intuitive has saved us a ...

Russo Music
United States
About 2 years using the app
Intuitive Shipping Inc replied August 29, 2024

Wow, thank you so much for the love and for taking time to share this so that others can make an informed decision about Intuitive Shipping. We take great pride in our ...

April 30, 2024

Intuitive has been a godsend for our small business.

We tried dozens of other apps before finding Intuitive. Intuitive is the only shipping app on Shopify App Store that has the capacity to allow us to build the complicated shipping scenarios and rate blending that we require. Not only does Intuitive have dozens of options for customization - they also offer fantastic customer service. Their ...

Haus of Stems Pro
United States
About 3 years using the app
Intuitive Shipping Inc replied May 13, 2024

Amazing! Thank you for taking time to share this thoughtful review and recommendation. We've very happy that you found us and we're glad to hear your experience with ...

April 25, 2024

This app is by far the best I've ever used. When I didn't understand the set up - they walked me through every step. When I needed to make changes over a year later, they again responded almost immediately with the solution. The best part, is that they didn't have to "fix" anything - it was just pointing me to the answer, or clarifying things. Can't recommend this any higher - Simply the Best ...

5th Avenue Studio Supply
United States
About 2 years using the app
Intuitive Shipping Inc replied May 1, 2024

Wow, thank you for the recommendation! We know you have a choice and we're very happy you chose Intuitive Shipping.

We appreciate your feedback, especially your comments on ...

May 2, 2024

This is our favourite shipping app on the Shopify app store. We selected this app after testing several shipping Shopify apps since 2020. The user interface is simple to configure and is equipped with flexible cost adjustment options. It has been a great experience of using this app for the last 4 years.

We have two DHL accounts and Intutitive Shipping seamlessly integrates with both our DHL ...

Tadabbur Books
United Kingdom
Almost 4 years using the app
Intuitive Shipping Inc replied May 13, 2024

We very much appreciate you taking some time to share this with others. We know you have a choice. We're very happy that you chose Intuitive Shipping 4 years ago and have ...