Reviews (489)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its detailed control over shipping rates and scenarios, enhancing cost management and customer checkout experiences. It features a scenario builder, smart boxing, and integration with platforms like ShipStation for complex shipping needs. The support team is praised for its exceptional service, including onboarding sessions and proactive assistance, making it a valuable tool for optimizing shipping strategies.

June 19, 2024

After 4 years on Shopify, IntuitiveShipping ensures over and over again the best customer service. The new App has intuitive UI and provides an outstanding UX experience.

TOP-SHELF.de
Germany
About 3 years using the app
Intuitive Shipping Inc replied July 11, 2024

Thank you! It's amazing to hear that your experience with Intuitive Shipping continues to be such a positive one. We hope we can continue to contribute to your shipping success for many years to come!

Best regards,

Ron Anderson
Customer Experience Manager

April 30, 2024

Intuitive has been a godsend for our small business.

We tried dozens of other apps before finding Intuitive. Intuitive is the only shipping app on Shopify App Store that has the capacity to allow us to build the complicated shipping scenarios and rate blending that we require. Not only does Intuitive have dozens of options for customization - they also offer fantastic customer service. Their nearly always available support staff are extremely knowledgable, friendly and dedicated - working right along side us to solve complex issues.

Chelsey and Michael, two team members we regularly work with have gone above and beyond to support our business. Their assistance and insight has been invaluable and they are the reasons we have a seamless check out and shipping and boxing process today. They have spent dozens of collective hours with us helping us build out our customizations, even staying overtime and working well beyond the scope of our scheduled call.

No other Shopify App offers this level of service and support. For all your shipping needs, Intuitive is the answer.

Haus of Stems Pro
United States
About 3 years using the app
Intuitive Shipping Inc replied May 13, 2024

Amazing! Thank you for taking time to share this thoughtful review and recommendation. We've very happy that you found us and we're glad to hear your experience with Intuitive Shipping has been so overwhelmingly positive. Chelsey, Michael and our entire support team are here to help again whenever the need arises!

Best regards,

Ron Anderson
Customer Experience Manager

June 13, 2024

Intuitive Shipping is an amazing tool for any SMB that wants to improve how they ship. More importantly, their support team (shout-out to Paul) is amazing and able to resolve any issues quickly.

Reperch
United States
Almost 4 years using the app
Intuitive Shipping Inc replied June 20, 2024

Thank you! We appreciate you taking some time to share this with others, and we very much appreciate the kind words about our support team. Paul and our entire team are here to help again should the need arise.

Best regards,

Ron Anderson
Customer Experience Manager

February 29, 2024

Shipping is super frustrating, especially with the limited built in Shopify system. Intuitive helped set things up on a whole new level domestically & international. They basically set everything up the way I wanted and have responded lightning fast to numerous issues that have come up. I definitely recommend giving them a try for your Shopify shipping needs.

Tankraft
United States
Almost 3 years using the app
Intuitive Shipping Inc replied March 6, 2024

Thank you so much for the recommendation! We agree, shipping can be frustrating, and it's great to hear that Intuitive Shipping is helping you overcome those frustrations. Our team is always here to make sure your configuration is set up and functioning as expected, so please don't be a stranger! Reach out whenever you have a question or concern. We're here to help!

Best regards,

Ron Anderson
Customer Experience Manager

June 18, 2024

Working with Intuitive Shipping has been great, they go above and beyond to make sure you are satisfied. One of the best Shopify apps I have dealt with. Thanks

Seybert's Billiards Supply
United States
Over 1 year using the app
Intuitive Shipping Inc replied June 20, 2024

Thank you! It's great to hear that your experience with Intuitive Shipping has been so overwhelmingly positive. Please don't hesitate to reach out to us again should the need arise.

Best regards,

Ron Anderson
Customer Experience Manager

April 25, 2024

This app is by far the best I've ever used. When I didn't understand the set up - they walked me through every step. When I needed to make changes over a year later, they again responded almost immediately with the solution. The best part, is that they didn't have to "fix" anything - it was just pointing me to the answer, or clarifying things. Can't recommend this any higher - Simply the Best Shipping solution I've used.

5th Avenue Studio Supply
United States
Over 2 years using the app
Intuitive Shipping Inc replied May 1, 2024

Wow, thank you for the recommendation! We know you have a choice and we're very happy you chose Intuitive Shipping.

We appreciate your feedback, especially your comments on returning to the system after an extended period. One of the benefits of Intuitive Shipping is that you can set it and forget it. But we know shipping needs can change and evolve over time. When that happens, our team's priority is to make sure you feel confident and comfortable making changes that maintain or enhance, not disrupt, your business. It's great to hear that that's been your experience. Please don't hesitate to reach out again if you need to make further changes, or even if you just have a simple question.

Best regards,

Ron Anderson
Customer Experience Manager

May 2, 2024

This is our favourite shipping app on the Shopify app store. We selected this app after testing several shipping Shopify apps since 2020. The user interface is simple to configure and is equipped with flexible cost adjustment options. It has been a great experience of using this app for the last 4 years.

We have two DHL accounts and Intutitive Shipping seamlessly integrates with both our DHL accounts. It accurately calculates shipping rates, inclusive of all DHL account surcharges and local state taxes for both the DHL accounts and displays the lowest one for the given shipping weight at checkout. We weren't able to integrate both our DHL accounts in other non-DHL shipping apps we tested.

The smart boxing feature helps us to select the smallest DHL package size based on the product dimensions. Besides being greener shipping, this also lowers the shipping cost thereby leading to a higher conversion rate.

Their customer support is awesome. We areable to immediately book a 30 mins call to troubleshoot any configuration issues and then receive a quick email follow-up.

Tadabbur Books
United Kingdom
Almost 4 years using the app
Intuitive Shipping Inc replied May 13, 2024

We very much appreciate you taking some time to share this with others. We know you have a choice. We're very happy that you chose Intuitive Shipping 4 years ago and have continued to work with us and take advantage of carrier rates features like SmartBoxing. Our support team is always here to lend a hand should you run into any concerns or just have a simple question, so please reach out again when the need arises!

Best regards,

Ron Anderson
Customer Experience Manager

January 30, 2024

This works great for me. I'm able to enter all my box dimensions and product dimensions. It then chooses the best box and packs the products accordingly. You can set the maximum weight allowed per box as well. Customer support is quick. I also offer free local ship for certain zip codes. It handles that. It was returning rates higher than what I was paying. I was able to adjust that by a percentage to pass the discount on. I don't think there's any other app that works this well and easy.

Rosa Food Products
United States
About 3 years using the app
Intuitive Shipping Inc replied February 6, 2024

Thank you for sharing your experiences with Intuitive Shipping. We're happy to hear you're taking advantage of our SmartBoxing packing system and other key features to manage the complexity of your shipping requirements. We know you have a choice, and we're so glad you chose Intuitive Shipping. If you have a question or run into any concerns, please don't hesitate to reach out to our support team again. We're here to help!

Best regards,

Ron Anderson
Customer Experience Manager

June 24, 2024

Intuitive Shipping has been very helpful in allowing us to implement some fairly complex shipping scenarios. The support team has been highly responsive and helpful in answering questions and helping with implementation along the way. We've tried using other shipping apps in Shopify, Intuitive Shipping is the only one I recommend.

HostGPO
United States
5 months using the app
Intuitive Shipping Inc replied July 11, 2024

Wow, thank you for the recommendation! We're so happy to hear that Intuitive Shipping is handling the complexity with your shipping requirement and that you're getting the help you need when it's needed. Our team is always hear to help, so please don't hesitate to reach out if you run into any issues or just have a question about Intuitive Shipping.

Best regards,

Ron Anderson
Customer Experience Manager

June 18, 2024

Intuitive has been a game changer for our shipping processes. They really fill the gap left in Shopify's native shipping features and the support team is second to none. The team at Intuitive is always quick to respond and help get us back on track if we have questions. Highly reccomend!

Paw Prosper
United States
Over 1 year using the app
Intuitive Shipping Inc replied June 20, 2024

Thank you for the recommendation! We're so happy to hear that Intuitive Shipping is having such a positive impact on your business and that you're getting help from our team when it's needed. We're always here to help solve a problem or just answer any questions you might have about Intuitive Shipping. Please don't hesitate to reach out!

Best regards,

Ron Anderson
Customer Experience Manager