Reviews (489)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its detailed control over shipping rates and scenarios, enhancing cost management and customer checkout experiences. It features a scenario builder, smart boxing, and integration with platforms like ShipStation for complex shipping needs. The support team is praised for its exceptional service, including onboarding sessions and proactive assistance, making it a valuable tool for optimizing shipping strategies.
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After working with Intuitive Shipping for a few years, I can say that it is the most flexible, most capable shipping cost calculation app currently available. Once everything is set up correctly, the calculations work very reliably.
As with everything in life, there are some areas that could still be improved. For example, ZIP code brackets for various US states would be helpful for the initial set up. These must currently all be defined by hand, which can be tedious. The rule definition itself can also be complicated but Intuitive Shipping's support is top notch so figuring things out still works reasonably quickly. It would also be helpful to be able to sync or copy shipping rules across different shops. This is currently not possible and makes setting up more than one shop labor intensive. Last but not least, the plugin is pricey.
Thank you for taking time to leave this thoughtful review, and for helping others make an informed decision. It's great to hear that Intuitive Shipping is capably handling the complexity with your shipping requirements.
Thank you for your feedback! Your recommendation for improving our Sub-zone feature has been passed to our Dev team for consideration in future updates.
We know that Intuitive Shipping can do a lot. With over 40 condition types and a ton of customization power, our system can handle pretty much any situation you can throw at it. Our team is always here to walk you through the setup - by email or in real time during free one-on-one sessions. It's great to hear that you've been getting the support you need when it's needed.
We understand that setting up and managing settings across multiple stores can be challenging. Currently, syncing and copying settings from one store to another isn't feasible due to technical limitations. Each Shopify store is assigned a unique Shop ID, and each Shop ID is required to be connected to Intuitive Shipping separately. Our team is always exploring new ideas and working with Shopify to improve the overall experience. If this capability becomes available in the future, our team will reach out.
We know you have a choice, and we're very happy that you chose us! Pricing plans reflect our current costs, enabling us to continue providing leading-edge technology with greater control, flexibility and customization, as well as the level of support our customers have come to expect.
Best regards,
Ron Anderson
Customer Experience Manager
The app offer robust features allow for customization that perfectly aligns with my business requirements. Whether it's setting up complex shipping rules or configuring rates, Intuitive Shipping offers unparalleled flexibility and reliability.
What truly sets Intuitive Shipping apart, however, is their exceptional customer support. From the moment I reached out with a question, I was met with nothing short of professionalism and dedication. Their support team is incredibly knowledgeable and goes above and beyond to ensure that all my questions are not only answered but also thoroughly understood. They take the time to provide personalized assistance, walking me through any challenges I encounter and offering valuable insights to optimize my shipping strategies. It's evident that they genuinely care about their customers' success and are committed to fostering long-term partnerships.
Thank you for taking time to leave this thoughtful review. We appreciate the very kind words about our support team, and it's so great to hear that Intuitive Shipping is capably handling all of the complexity with your shipping setup. If you have any further questions or run into any issues, please reach out. We're here to help!
Best regards,
Ron Anderson
Customer Experience Manager
This is a great app with so much to offer. The customer service is also top rate, as sometimes it takes a little guidance to make sure everything is set up and rates are reading correctly at the checkout. Michael was a pleasure to speak to and an absolute star - helping to resolve a recent issue quickly and efficiently via emails and a video call. Thank you!
Amazing! Thank you for taking time to share this so that others can make an informed decision. We're happy to hear that you're getting the most out of Intuitive Shipping, and that our team is providing the help you need when it's needed. It's great to hear you're taking advantage of both our email support and our live, one-on-one support sessions. Michael and the rest of our support team are always here to help should you need us again in the future.
Best regards,
Ron Anderson
Customer Experience Manager
Really great app. Lots of control and customisation to offer my customers the right shipping method based on their product selection. Have always been impressed with the support when I have questions. Would recommend this app 100%
Thank you for the recommedation! We appreciate you taking a few moments to share this with others. It's great to hear that you're getting the most out of Intuitive Shipping and that our support team is there to help when it's needed. Please feel free to reach out any time you have a question or get stuck on something. We're here to help!
Best regards,
Ron Anderson
Customer Experience Manager
The app has provided flexibility we did not have before, and which does not come natively in Shopify. The support team is very helpful. Michael in particular has taken on my specific account and become intimately familiar with our requirements. He been a tremendous help translating those requirements into the Intuitive platform.
We very much appreciate you taking time to share this. It's great to hear that Intuitive Shipping is having such a positive impact, and that Michael has been there to walk you through the setup process. Michael and our entire support team are here whenever help is needed or just to answer questions you might have. Please don't hesitate to reach out!
Best regards,
Ron Anderson
Customer Experience Manager
Working with Intuitive Shipping has been a fantastic experience. We took advantage of their setup service and were impressed by their exceptional customer service - some of the best I've encountered among Shopify apps. A huge thank you to the team; your service was precisely what we needed!
Thank you for sharing this! We're glad to hear your experience with Intuitive Shipping has been so overwhelmingly positive, and that you're getting the most out of our Configuration Service. Please don't hesitate to reach out for assistance in the future should the need arise.
Best regards,
Ron Anderson
Customer Experience Manager
I really appreciate the support team of this app. Any time I have had an issue, they have been prompt to figure it out with me.
Thank you for taking a few moments to share this! Our team appreciates the kind words. Please don't hesitate to reach out should the need arise.
Best regards,
Ron Anderson
Customer Experience Manager
We love this app. We also have been extremely pleased with Chelsey Soper. She has been great with helping to get us set up and add different scenarios. It is a breath of fresh air to build rapport with someone in a company versus having to explain things over and over.
Thank you for taking a few moments to share this with others! It's great to hear that you've been getting the help you need from Chelsey, and that your experience with Intuitive Shipping has been so positive. Please don't hesitate to reach out should you need our help again!
Best regards,
Ron Anderson
Customer Experience Manager
Great app, AWESOME support.
Big thanks to Brandon for being so responsive and for making sure I knew all the settings to make my configuration work!
Wow, thank you for taking a few moments to share this with others. We very much appreciate it. It's great to hear you're getting the help you need when you need it. Brandon and the rest of our support team are always here should you run into any concerns or have a question in the future.
Best regards,
Ron Anderson
Customer Experience Manager
So far, Intuitive Shipping really delivers. I'm extremely pleased with how responsive / knowledgeable the customer service team is (thanks Paul!). We went from test mode to live today and had a little issue with rate blending that Paul solved in a heartbeat. The app is robust and does what it says, with a user-friendly interface. I cannot say I'm looking forward to launching markets and multi-currency but I know there's a team to assist me in the process, and that alone is a win! Thanks again.
Amazing! Thank you so much for sharing this. Our entire team appreciates your kind words. We're happy to hear that Intuitive Shipping is capably handling the complexity with your shipping requirements and that Paul has been there to help you overcome any challenges. Paul and our support team are here to help should the need arise again.
Best regards,
Ron Anderson
Customer Experience Manager