Reviews (131)

Overall rating
4.4
Counts per rating level
  • 86% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, making order processing and scheduling straightforward. They highlight the reliability and timeliness of its pickup and delivery services, essential for customer satisfaction. The customer support team is noted for its responsiveness, with specific staff members often commended for their dedication. Competitive pricing, reduced shipping errors, and real-time tracking features are also highly valued, improving business operations and reducing Return to Origin (RTO) rates. The addition of dedicated account managers provides a personalized service, enhancing merchant satisfaction.

January 4, 2022

I switched to Ithink to get better service and I am very much satisfied with the quality of work they provide. the people are professional and know what they are doing plus the dashboard is very easy to learn and there are people who are there to help you with any kind of problem. I would recommend Ithink to everyone. Thank you

GlowCent
India
Almost 2 years using the app
September 4, 2021

Among all the courier aggregator apps that I have used, Ithink is the best one. Not only have they got amazing features, but also they have a fantastic team to help anytime, especially Hemil and Aftaab. My POC- Kalapana is also very prompt and active. After using Ithink, I never have to worry about Shipping again!

Buy Love
India
Almost 2 years using the app
February 24, 2021

Good service by ithink logistics team and Bhumika. Fast delivery, on time support and competitive rates.

Lehengahouse
India
Almost 2 years using the app
September 3, 2021

Amazing app. Cannot ask for better! You should definitely try it.
We have been using it since our brand launch, no problem faced till date!

TheHempChapter
India
Over 1 year using the app
February 24, 2021

iThink logistics is good in terms of service. We get good support from ithink team and bhumika mem. Good in terms of delivery. Good service from DILIP MAHETA

Meesho Stores
India
Over 1 year using the app
December 28, 2022

We have been in the eCommerce business for so many years, was always facing the problem with NDR many times we use to get fake remarks. Now we are shipping with iThink Logistics and the problem of NDR is fully solved and they have a user-friendly dashboard and I am making more profits now and getting live NDR reports. iThink helped us to reduce RTO 10 %. Also out customer Success executive Arbaz is very helpful he visits our office time to time to assist us.

Malli Silk
India
Over 1 year using the app
February 25, 2021

They have given us key account manager Dhara and team pretty skilled and can quickly resolve our queries. We are not left unheard. always ready to work 24 hours ( Happy working )

Salescart.in
India
Over 1 year using the app
Edited September 17, 2021

t think support very good also satisfy this logistics also better experience this ithink application .
thanks for good supporter

clothitude store
India
Over 1 year using the app
September 18, 2021

we like sevice of ithinknlogistics. We are safe about payment thats best point with Ithink Logistics.

Devanshi Trends
India
Over 1 year using the app
December 20, 2021

Big thumbs up for their services. I have been using iThink for more than 1 months for now and I have had 0 complaints since the day I started. Unlike other shipping companies(I made a switch from Nimbuspost for this specific reason only) they have dedicated member to resolve issue. If you're looking for a shipping aggregator that actually listens to you and helps with delivering COD orders and reducing RTO percentages in a country like India, this is the place for you.

INDYDUKAAN
India
Over 1 year using the app