iThink Logistics , 113 reviews

Overall rating
4.1
Counts per rating level
  • 88% of ratings are 5 stars
    100
  • 4% of ratings are 4 stars
    5
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 7% of ratings are 1 stars
    8
What merchants think

Feedback submitted

Merchants appreciate this app for streamlining shipping processes, saving costs, and enhancing customer experiences. They value its competitive pricing, excellent support, and dedicated account managers. The user-friendly backend software, efficient pick-up and delivery services, and seamless Shopify integration are also praised. Key features like reduced Return to Origin rates, real-time shipment notifications, and detailed reports are highlighted. The app's customer service is commended for its professionalism, promptness, and friendliness. Merchants recognize it for its competitive rates, hassle-free service, and 24/7 availability.

Edited January 5, 2021

Appreciate I-Think Logistics for the quick response, accurate reports, timely action on escalations and better performance than other competitive partners. However, there is always a scope for improvements and betterment. Thanks.

Gynoveda
India
About 3 years using the app
May 4, 2021

Great app, prices are good compared to many other service providers. Only downside is the interface is not as user friendly and can be improved.

SKYVIK
India
Over 2 years using the app
Edited December 2, 2021

Their Services are Good.The RTO rate is low with Ithink Logistics because they try to reattempt the undelivered product 5times, .
They always Response fast and try to solve the problem soon .

Designersaree.in
India
Over 1 year using the app
Edited August 31, 2021

We think that this is one of the stronger applications if you're looking for a shipping partner in India. Our favorite is the UI of this application. It is very clean and easy to navigate. It integrates well with your Shopify store, better than most of the other apps. We also like the support given by their team. They are quick to aid us and always ready to fix our problems. Our only current problem with this application is the slightly high RTO rates which we are working towards reducing with the help of the iThink Team. If that can go down, this app could really become an ideal application.

Athleisure Sports
India
11 months using the app
January 12, 2022

As earlier I was using some other platform for shipping my products but faced so many problems regarding weight escalation and NDR reports which are actually very frustrating for all the eCommerce sellers. So now iThink logistics is a great platform that reduces my processing time for undelivered orders and gives me proper NDR reports With an automated process flow and also reduces RTO.

nicepick
India
9 months using the app
1
1