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I am rating this app a 5 star not only because I was able to accomplish the exact design and look of a product recommendation quiz that I had imaged, but because of the customer support I received. I worked with a representative, Adrian and she was phenomenal! She provided assistance in every aspect to ensure that I no only designed the best quiz for my customers, but that I also understood each part of the quiz and how it will benefit my brand and my customers! Thanks so much Adrian!
Thank you for your GLOWING review Urban Glow team! We have shared your kind words with Adrian and thank YOU for being such a great partner to work with. We are thrilled to hear the design of the quiz turned out exactly as you wanted, so excited to see the impact this has on your business!
The app is great, has nice templates and great editing tools. The customer service is awesome and personalized, great job!
Excellent to hear! Our templates are a great place to start for inspiration for all different types of experiences. Thank you for your support!
Incredible customer service, Fantastic support, Great app. Jebbit is the Rolls Royce of quiz apps. Couldn't be happier!
Excellent to hear, thank you for your kind words! Welcome to the Jebbit family!
Yaya was a tremendous help. We were having trouble understanding just what to do to get up and running. She was patient and very knowledgeable.
We loved working with Jebbit to launch our online experiences. While we did run into some technical issues, Yaya was a great resource. She was accommodating, reliable, and helped my team and I resolve our issues in time for our anticipated launch date. Highly recommend the Jebbit technology and team!
Thank you Indie Lee team! Support is a huge differentiator and we are so glad to hear Yaya was able to help you navigate your set up in time for launch. Should you need anything else or support building your next experience, don't hesitate to reach out!
I just finished building my product quiz using this app and I would highly recommend it. I tried other quiz apps and they did not provide me with the ease of use and quality customer service I received from Jebbit.
Thank you for your support! We are so excited to see your quiz come to life!
Our engagement with Jebbit, regrettably, culminates in a 2-star rating, reflecting a journey marked by unmet expectations and inflexible service. Initially, we were drawn to Jebbit for its quiz tool functionality. Although it operated well, the value it added did not align with its high cost, especially considering the lack of significant impact on our conversion rates—a key selling point.
Compounding our dissatisfaction was the pricing issue. When we were offered a discounted rate upon expressing our intent to leave, it raised concerns about the fairness of our initial pricing.
The final straw, however, was Jebbit's response to our feedback and consideration of other options. Instead of demonstrating flexibility and understanding, Jebbit chose to quickly terminate access to our quizzes. This abrupt action during a critical decision-making phase felt counterintuitive and only solidified our decision to move on.
In summary, while Jebbit's quiz tool is functional, the overall experience was marred by high costs and a lack of flexibility. Our recommendation to others in search of a quiz application is to seek options that offer both operational excellence and customer-centric flexibility. Avoid rigid long-term contracts and prioritize solutions that genuinely enhance your sales experience and website engagement without feeling bound to unsatisfactory service.
Hi there,
Thanks so much for writing in and our apologies that your experience did not elicit 5 stars.
Unfortunately your customer success manager was not able to establish the connection with you that provides the best opportunities for recommendations and optimizations to help you meet your goals. We would be more than happy to revisit and open these conversations back up should you be interested in the future.
We completely understand your need to find a solution that better fits your business. We always strive to make sure that our customers are satisfied and work to find solutions when something is not working. We are sincerely sorry that you are walking away having not felt that. We wish you nothing but success with your business in the future!
We used this app to give us some valuable insight on new product development via a quiz. Uptake was so high that we intend to feature a Jebbit quiz (which product is right for me?) permanently on our website. Joe and the team have been great to deal with.
Wow! Thank you such much for the great feedback on Jebbit as well as our team (Joe is a treasure and we're very lucky have him). Excited to hear uptake is high and that Jebbit will have a permanent place on your website—let us know if there's anything further you need or that we can help with, we'd be more than happy to do so!
Fantastic product recommendation - best part is the user friendly design interface so we can can customize what the quiz looks like and integrate it seamlessly into our site. The product integration works like Klaviyo or any other plugin where you can easily pull recommendations in and drive straight to PDP landing pages. Highly recommend.
Thank you so much for the review! We love our partnership with Klaviyo and it's clear so many Shopify users do too. We really appreciate your business and very proud you love our UI !! Thanks!
Great app, easy to use, even better customer service. The adavance builder is amazing. Try it! I would use this app again and again.
Thank you for your kind words! Love that you are seeing so much value with Jebbit right away. We love brainstorming for campaign based goals as well as evergreen content so let us know if you need some inspiration in the future!