Reviews (406)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface that simplifies uploading designs and managing products. They praise the high-quality output, noting vibrant colors and sharp details, and enjoy a diverse product range including unique items like shoes and handbags. Competitive pricing and responsive customer service are highlighted as key benefits, along with easy integration with online store platforms, contributing to business growth and customer attraction.
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I would like to rate them higher, but my design was not followed. The logo was to be white, it's gray. Also, the wording on the laces is upside down.
Hi,
We sincerely apologize for the issues you experienced with your recent order from JetPrint.
We understand that you ordered four pairs of shoes with the product number 613. Let's address the specific problems you mentioned and provide a solution.
Regarding the logo color: The logo was intended to be white, but it appears gray due to the black surface of the shoes. The black background can sometimes show through the white print, creating the gray appearance you noticed.
For the issue with the wording on the laces: The shoes and shoelaces are printed separately and then assembled. Normally, we align the letters so they are correct when the shoes face forward. However, your design required the opposite alignment, leading to the reversed text. We have reported this issue to the relevant department to ensure closer inspection during assembly in the future.
While we cannot change the logo color due to production constraints, we can offer a solution for the shoelace problem. We are happy to send you a replacement shoe buckle, allowing you to reassemble the laces correctly.
Thank you for your understanding and patience. If there's anything else we can do to improve your experience, please let us know.
I ordered one of my own designs and it was ok, honestly all jetprint needs is more jacket styles, men and women's clothing.
Hello,
Thank you so much for choosing JetPrint and for your honest feedback! We appreciate your fair evaluation of our services.
We acknowledge that our production lines for jackets and women's clothing are not as many as other products at present, which means that the development progress in these areas is slower.
However, we always prioritize our customers' needs, and we've added your suggestions to our product development waiting list.
If you have any further ideas or feedback, please don't hesitate to reach out to our customer service team. We're here to help!
Thank you.
hello,i just upload the product from ur website,but in my store,says this produkt is already sold out,i dont know why,because ur webiste is already connected with my store,can u find out the reason for me,shoul i complete some details in ur website ?
Hello,
The reason for the sold-out status is that the Shopify API has been updated. Our technical team is currently working on updating the API.
In the meantime, to help you adjust your product to a sellable state, you can refer to this tutorial:
https://help.jetprintapp.com/en/articles/9799184-how-do-i-change-the-inventory-of-a-product
Thank you.
I really like the variety of shoe styles you offer. However, I find it hard to use the design page and layer my patterns for each piece. It would be nice if each shoe or side of the shoe could be a different area or if I could zoom more. Also, I tried saving my design to come back and edit it later, but I was not able to figure out if that is a function. All I could do with my saved design was copy, delete, or order.
not too happy with app, the personalized items does not work on some of the items.
Hey there,
We are genuinely sorry to hear that you had a less than satisfactory experience with our app.
Our products are designed to offer both print-on-demand and personalized options. We understand your frustration with the personalized items not functioning as expected. Could you kindly provide us with the product numbers of the items you encountered issues with? Our team will investigate the matter promptly.
Your suggestions and insights are crucial for us to enhance our services. Please don't hesitate to reach out to our customer service team with any further feedback or concerns you may have.
Thanks.
Nice App. You need more current shoes, Chunky, Big Bottoms, Stacks etc. MOre comperable to popular brand styles. I do like the app though.
Hey there,
Thank you for your feedback and for your continued support of JetPrint.
We want to sincerely apologize for the delay in addressing your request for more current shoe styles, including Chunky, Big Bottoms, and Stacks. We take customer feedback seriously, and we want to assure you that your request was submitted to our production department early on. Unfortunately, this project had to be paused due to unforeseen challenges.
It's important to note that the development of new shoe styles entails significant investment, both in terms of time and resources. We have invested substantial funds in acquiring equipment and materials for these endeavors. Regrettably, despite our best efforts, some projects have not yielded the desired results, and the equipment purchased for these purposes now sits unused.
Moreover, we understand that shoe preferences can vary greatly among our diverse customer base. While we strive to offer a wide range of styles, it's challenging to ensure that every shoe will resonate with everyone. Nevertheless, we are committed to continuously improving our product selection and welcome any further suggestions for new shoe designs.
Once again, we appreciate your feedback and your loyalty to JetPrint.
Thanks.
This is my 2nd review and I will improve on the star rating once the customer service improves. I have sent a couple of requests through the App under support and have not had replies. Not good when trying to set up and sell the products and have questions
Really appreciate your important feedback and advice here my friend, my apologies for the previous unhappy experience and unusually slow response. For now, JetPrint POD Center has reorganized a better-dedicated customer service team to help with your questions and requests with faster response and trackable progress. We will continue to improve the website including functions and products, please kindly allow us a little more time to test it before the official launch, we'll inform you as soon as the optimization is completed.
I loved the phone grips and added a ton of those to my store. The quality of production is good but the shipment is very very slow. Every order takes over 4 weeks to complete. Add this app only of you are going to hold inventory because the both fulfilment and shipping is super slow.
They seem to add or remove products from from inventory as they please. One day 90% of my products from this store went out of stock without notice. They dodnt bring it back till i pointed it out.
The chat service was great at first but the response became slower over time. Its just one person and she’s very sweet and seemed overworked.
Really appreciate your important feedback and advice here my friend, and glad you like our products! After years of precipitation and versions update, our User interface, and design function has been more optimized than before, and we have reorganized a better-dedicated customer service team to help you deal with the problem in time. Welcome to our website to customize your design again, we'll guarantee a better experience and real-time assistance, and fast shipment for you. Please feel free to contact our support team, we can provide you with a free sample.
Tout va bien pour le moment, je commence à utiliser l'APP! dommage que l'outil de création soit vraiment très très light, on ne peut pas écrire!, réduire, multiplier nos designs, sauf les adapter au format du cadre, pas de choix de couleurs! bref pour la création, c'est très limité! on ne peut pas non mettre notre Logo. Le Ship n'est pas très explicite. Le tableau de bord est compliqué... je pense que c'est votre choix, mais pour nous vos clients çà devrait être autrement, pendre exemple sur "PRINTFUL" à Suivre.
Thank you for your feedback here my friend. Currently, uploaded design drawings cannot be modified directly, you can adjust the design and upload it to recreate a new product to replace the existing one. We've sorted out your question to our technical department, and they've already started to optimize this problem. Really sorry for the temporary inconvenience here, but it will surely be updated in the near future.
The products are always great however it has been brought to my attention by a customer of mine that the shoe size conversion from EU to US is in some instances wrong.
For instance my customer purchased a US size 10 and received an EU 47, but in fact it should have been an EU 44.
Today is April 11th 2024, the day of your reply.
Firstly how would showing you a picture of the item change the fact that your size chart is clearly wrong?
In a nut shell Shopify sided with the customer and gave her a full refund and the customer didn’t return the shoes, which means I lost out twice.
So replying 4 months later is really a bit of an insult and I have long since removed all of your products from my website.
Hey there,
Thank you very much for your review.
We're sorry to hear about the issue you encountered with the shoe size conversion.
Upon reviewing your order, we found that you purchased a pair of shoes from us on October 30, and they were delivered on November 15.
We appreciate you reaching out to us on November 23 to report the sizing discrepancy. In order to assist you further, we kindly ask that you provide us with pictures of the product your customer received. This will allow us to verify the issue and take appropriate action. Unfortunately, we only received the size sheet you provided and not the actual product images.
Regarding product size accuracy, we highly recommend including our size information in the product listing or description to ensure customers select the correct size.
Please don't hesitate to reach out to us if you require any further assistance.
Thanks.
Update
We can't assess the need for a refund without evidence.
Our products are made to the sizes we provide, so we focus on cases where the wrong size was sent. However, since we haven't received the proof you provided, we can't proceed with the refund. We're reaching out now as our new team is addressing past issues.
Thanks for your patience.