Reviews (411)

Overall rating
4
Counts per rating level
  • 65% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 8% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the wide variety of products and customization options available, especially for unique items like shoes and watches. They praise the user-friendly interface, high-quality prints with vibrant colors, and responsive customer service. The competitive pricing and seamless integration with online stores are also highlighted, making it easier for merchants to manage sales and improve profit margins.

September 8, 2024

You should fix set price with one click for all variants

Fahline
United States
About 1 month using the app
JetPrint Fulfillment replied September 10, 2024

Hey there,

We’re sorry to hear that you’ve had a frustrating experience with our app.

To clarify, for products with multiple attributes, our app does allow you to set prices ...

May 24, 2024

I can not change color on items that I already create and the text keep going backward.

DesignedJust4U
United States
Over 1 year using the app
JetPrint Fulfillment replied May 26, 2024

Hey there,

We apologize for the inconvenience you've experienced while using our app.

At the moment, our app does not support editing of previously created projects. However ...

June 20, 2024

Your customer service Is Poor. The respnse time is extremely slow, and there appears to be little interest in actually learning the issues that need to be solved. There appears to be a canned response to rpblems without investibgation into the actual problem. Your sustem lacks effective personal assistance.

Super Duper Pajama Kids
United States
7 months using the app
JetPrint Fulfillment replied June 21, 2024

Hi,

We sincerely apologize for the inconvenience and frustration this issue has caused you.

Upon reviewing your case, we found that you contacted us 4 days ago (UTC+8) ...

May 6, 2024

its at the very, very beginning to be user friendly, compared with top players like Printify. The workflow from uploading the image, to placing the image .... till the publishing @ shopify ...its not at all smooth. And for the eyes, the scale is too small. Even upscaling in Chrome/Linux (Ubuntu) nothing changes. The menues with 6-8 px are hardly to read. It still needs lots of development of the ...

Peace of Mind (PoM) - Happy Life !
Netherlands
3 months using the app
March 20, 2024

The sneaker and materials itself were of high quality and they fit ok- but it seemed unfinished and one side in particular looked handcut and misshapen. numerous visible product issues not in the mockups online -double stitches, frayed edges, etc. when i posted pictures of the actual product reaction was less than enthusiastic. others say they have had a positive experience so maybe it was that ...

RULEZ
Canada
19 days using the app
JetPrint Fulfillment replied March 21, 2024

Hey there,

Thank you for providing your feedback. We appreciate your pursuit of the perfect product.

On March 20th (UTC+8), you reached out to us via online chat, expressing ...

April 24, 2024

ho problemi con la verifica della mail ,non mi fa aprire l'applicazione e non posso lavorarci

I'M'"World
Italy
4 days using the app
JetPrint Fulfillment replied April 26, 2024

Hello,

Thank you for reaching out to us and bringing this matter to our attention.

We have not received any prior reports of customers experiencing email verification issues ...

August 21, 2022

The app is pretty good. However, the shoe boxes are way too small and extremely flimsy. The poor quality of the shoe boxes has resulted in shoes being damaged during shipping. Also, the box falls apart the moment you pull the shoes out. You'll have to put tape on the boxes to keep them from coming apart. They need to improve the shoe packages ASAP!

Urban Alchemist Clothing
United States
About 5 years using the app
JetPrint Fulfillment replied April 18, 2023

Really appreciate your important feedback and advice here my friend, After years of precipitation and versions update, our products and related accessories have been more ...

September 4, 2023

Wäre schön wenn ich wieder in meine App käme .Sehr schlecht und schädlich für das Geschäft

prinzstyle
Germany
Almost 2 years using the app
JetPrint Fulfillment replied April 3, 2024

Hey there,

We're sorry for any inconvenience or frustration caused by recent changes to our app.

We recognize the importance of optimizing our applications to better serve ...

May 14, 2023

I can only give 2 stars for now, because I have not been able to try the app in my store yet. Before I can try to give the app a try, I am getting pop-ups telling me to rate, without getting the chance to try the app. I will give a better honest rating when I am able to utilize the app, and see if it is as good as it claims to be. Please allow rating editing so that I may update my rating after ...

Ice Gold Apparel
United States
About 1 year using the app
JetPrint Fulfillment replied April 3, 2024

Hey there,

We apologize for the inconvenience caused by the pop-up message you encountered. It was not our intention to disrupt your experience with our app.

We have taken ...

October 25, 2022

I gave a 2 stars for numerous things, speed of shipping was about 3 weeks but no tracking was given, the quality of the watch I ordered wasn't as good as I thought it would be, it feels like it will rust easily and compared to one I looked at in town at my local jewellery store, its not as good quality, the prices should be much lower, also USD is more expensive and I cannot see the conversion ...

Eshopifiz
New Zealand
About 1 year using the app
JetPrint Fulfillment replied April 18, 2023

Thank you for your feedback. At present, we have improved the app in all aspects. The average production time is 5-7 working days(depending on the quantity of the order ...