Reviews (411)

Overall rating
4
Counts per rating level
  • 65% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 8% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the wide variety of products and customization options available, especially for unique items like shoes and watches. They praise the user-friendly interface, high-quality prints with vibrant colors, and responsive customer service. The competitive pricing and seamless integration with online stores are also highlighted, making it easier for merchants to manage sales and improve profit margins.

November 29, 2024

The shoe customization options are impressive, with an extensive variety to choose from. The design possibilities are exciting, and I appreciate the creative freedom offered. Unfortunately, there's no feature to save works in progress, which is frustrating when creating complex designs. The app's stability issues are also concerning — frequent freezes force users to restart their design process from scratch, wasting time and effort.

Shabti
Canada
8 months using the app
September 17, 2024

bonjour,

je le recommande cette application, sauf il y a truc à améliorer les logos en relief pour les chaussures baskets et sneakers .

Cordialement.

IMPERIAL 125 R'B.

IMPERIAL 125 R'B
France
Almost 3 years using the app
June 28, 2024

Hi... I think that it's wonderful that you offer watches... which is the primary reason that I am using JetPrint... and may end up using for your leather bags. I'm new at this and perhaps I am not using your product editor in which you place the image correctly but it seems like I have to start over from scratch if I have to make changes to the design. When I have used Printify and Printful, they have a way to edit the designs without have to start all over. Lastly, it would be nice to have the one time 5% Sample Discount easily available without having to place the sample order on hold and then requesting the discount from your support team. Thank you! Bob

Bob and Lu Lu Art
United States
Almost 4 years using the app
August 24, 2024

Your expertise greatly enhance our business operations, and I would appreciate

glamour wardrobe
Nepal
About 2 months using the app
August 20, 2024

En geral la parte de diseño funciona bastante bien. He hecho pedidos de prueba de calidad y también estoy bastante satisfecho con la calidad de la impresión, especialmente especialmente teniendo en cuenta el precio, aunque siempre es mejorable. Los tiempos de envío fueron correctos.

Sin embargo, todavía hay algunas cosas que encuentro que hay que mejorar. El agregador de productos tiene algunos errores:

1. Algo que me parece de gran importancia es el hecho de no poder agregar etiquetas de marca en los productos. Es algo fundamental para dar una imagen sólida de la marca.

2.Cuando se agrega un producto a la tienda, a partir de entonces este no es editable y en caso de tener algun error, hay que crear el producto de nuevo. Estaría bien que fuera posible editarlo una vez agregado a la tienda.

3. Cuando se realiza un pedido desde la tienda (shopify) la información del pedido no se traspasa al agregador de pedidos de Jetprint, y hay que hacerlo a mano. En caso de que haya muchos pedidos, esto es muy poco escalable.

4. En uno de los pedidos de prueba de calidad que hice, un bolso, me vino sin correa de cuerpo.

Labs Moratiel
Spain
About 1 month using the app
JetPrint Fulfillment replied August 21, 2024

Hey there,

Thank you for your recognition of our printing quality, and we sincerely apologize for the issues you've encountered.

As my Spanish is not very strong, please allow me to respond in English. We'll address each of your concerns one by one.

1. Brand Labels: We do offer brand labels. You just need to contact our customer service department to have them enabled. Please note that for labels requiring special handling, such as sewing onto clothing, a minimum order quantity (MOQ) is required as we need to prepare materials in advance. We appreciate your understanding.

2. Product Editing: Currently, our products cannot be re-edited once added to your store. However, our technical department is working on a new mockup generator, which will allow you to create design templates and enable re-editing.

3. Order Synchronization with Shopify: Our app seamlessly integrates with Shopify. If product attributes are not changed, orders are synchronized to the JetPrint order page. Enabling the automatic payment feature can help expedite order placement.

4. Missing Strap on Bag: We investigated the issue with your order and found that the product title you ordered was 874. Women’s Tote Bag, which does not include a shoulder strap. We offer a similar product with a long strap, titled 875. Women’s Tote Bag - Long Strap. You may have ordered the wrong product.

We recommend that you check your order before ordering. If you find that you have ordered the wrong product, you can contact our customer service department within 24 hours of placing the order to have it replaced for you in time.

Thank you for your feedback, and we are committed to improving your experience with JetPrint.

June 10, 2024

Wish there was a way to only select certain colors (i.e. tshirts) I only want certain colors. to go with the logo .

if there is a way. it's not clear:)

Sole Mates Plus
United States
4 months using the app
June 7, 2024

I think jet print is a pretty good app. The orders come at a reasonable time since it is coming from so far. The pricing is great and they are easy to use once you get the hang of it. I will definitely continue to use jet print.

Be So Stylish
United States
4 months using the app
March 18, 2024

love their amount of products and the versatility. main draw back for me was the design platform. It kept freezing and reseting midway through and when I tried to save as draft. I came back to it the next day and it was gone. Currently waiting on response from JET I hope there is a fix or I am doing something wrong because I love their options

Thazofobik
United States
2 months using the app
February 15, 2024

Quality is great for SNEAKERS. This is where they shine. They do not have HALF sizes for sneakers, unfortunately.

TwiceAsHard Designs
United States
7 months using the app
September 27, 2024

muy intuitiva y facil de usar, relación calidad precio de 10

RAMONA & CANDELA STORE
Spain
About 12 hours using the app