Reviews (103)
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love their large selection of products, just wish I was able to add more products to my store, the app keeps freezing when designing a product.
Hi, thank you very much for your affirmation of the product types on our website. At present, our technical department is trying to solve the problems you feedback. We're quite sure that in the near future, our website will bring you a better sales experience.
Honestly, we gave it a try, they shipped out 1 product and my customer got it dirty... and with ink and stains. They offered a refund, but never heard from them again...
We are very sorry for the inconvenience caused by our delay. Due to the surge in orders before Christmas, the financial department’s processing of orders requiring refunds was a little slower than usual. We have already made the refund, it'll appear on your account in 1-3 days at most. We promise will pay more attention to rapid response and demand processing in the following services.
Be very careful with this app. After downloading and building my product, I was unable to view my dashboard and create a sample order. App is unresponsive on numerous occasions, and technical support is inadequate in providing assistance. Several times, I didn't receive a response for over 3 hours. Technical support agent completely ignored my symptoms and provided answers to a problem, I wasn't even having.
Hey there,
Thank you very much for taking the time to review our app. We sincerely apologize for the inconvenience you experienced with our product.
Rest assured, the issues you encountered have been addressed, and we have implemented fixes to ensure smoother functionality, especially regarding the dashboard and sample order creation.
We are deeply sorry for the delay in our response to your queries. We understand the frustration this may have caused and have taken steps to improve our response times. In the new year, we've expanded our support team to ensure more prompt and effective assistance for our users.
Your feedback is invaluable to us, and we appreciate your patience. If you have any further suggestions or encounter any other issues, please don't hesitate to reach out.
Thanks.
Delivery is too long; no notifications. I had an order stay in production and never was delivered.
Hey there,
We apologize for your disappointment with our service.
After reviewing your order history, it seems that you placed your hat order with us on October 6, 2023 (UTC+8). Unfortunately, during our quality review process, we discovered that your hat design had a watermark effect, and despite multiple attempts, we were unable to meet our review standards for the order, resulting in shipping delays.
In early November, we reached out to inform you about the design issues and sought your guidance on whether to proceed with shipments. Regrettably, we didn't receive your reply within a reasonable timeframe. Consequently, we initiated the refund process for your order on November 9, 2023 (UTC+8).
We apologize for any inconvenience caused by my delay in notifying you promptly about changes in your order status. Rest assured, we're dedicated to improving our notification system to ensure that our customers are promptly informed about any updates or changes to their orders.
Once again, we apologize for the frustration and inconvenience this situation has caused you.
I never imagined I would be able to design my own tartan watches! So far I'm impressed... can't wait to see my first sample watch... the design interface was really straightforward to use... After my order arrives I'll further review... The Tartan Artisan ®, Scotland. So far thumbs up! :)
Just getting started, but have to say so far their support people were super fast, informed and friendly answering all of our questions. The user interface for uploading is pretty simple. They also sound like they have some beautiful new products in the works. We'll update as we get going.
Sincerely thank you for your review, we are trying our best to provide the best service and the best product quality to our customers, especially watch customized POD service. We have a variety of watch styles for your watch brand business;)
Update: I ordered 3 phone grips in February and I received two. The third came blank. I was told I would receive both a refund and a free phone grip. Neither of which has happened. Each time I ask, I get no tracking info nor any real information regarding my transaction. Needless to say I am disappointed as I still like their watches but am now reconsidering my relationship wit this company.
Great customer service. My watch arrived on time but in an Avengers box. Express service is truly express and everyone loves the watch. Minus the box hiccup, I like the watches.
Thank you for your feedback, and we apologize for the unpleasant shopping experience we gave you on the phone grip. At present, we have reorganized our support team, which is more professional in customer service, product production, logistics and transportation than before. Now we sincerely invite you to come back to our app again and you will definitely have unexpected surprises!Please feel free to contact our support team, we can provide you with a free sample.
great selection of products to choose from and work with . i just wish some products had a different layout to work with, or a system that can mirror the other side to make customizing some products easier . that way you know for sure either both sleeves on a shirt, hoodie, jacket, or shoe will look identical to one another . other than that i have no concerns or anything really to complain about . i will say being in the United States of America, products do take some time to get here, i don't know if that's because of COVID-19 or what, but that's not a big problem for me .
I'm now sick of being asked for a review every time I design a product. Fix This now. This app has absolutely some of the most beautiful mockups I have seen. The products are excellent. There are some small delays in the mockup engine if you are loading large image sizes, but apart from that it seems brilliant.
Hello,
Thank you very much for your review.
We're thrilled to hear that you find our mockups exceptional and our products excellent.
We've taken note of your feedback regarding the review prompts, and we've already addressed this issue. Your insights are invaluable to us in improving our service.
If you have any further suggestions or feedback, please don't hesitate to share.
Wäre schön wenn ich wieder in meine App käme .Sehr schlecht und schädlich für das Geschäft
Hey there,
We're sorry for any inconvenience or frustration caused by recent changes to our app.
We recognize the importance of optimizing our applications to better serve our customers. Our aim is to simplify the process and remove any unnecessary steps, ultimately improving your JetPrint experience.
To assist you further, we've created tutorials offering step-by-step guidance on using our updated app. These resources are tailored to help you navigate any changes seamlessly.
If you encounter any difficulties or have questions along the way, our dedicated customer service team is available to assist you. Please don't hesitate to reach out, and we'll gladly support you throughout the process.
Thanks.