Communication in One Place
Your messages and live chat history can be found in one inbox so there’s no need to sign up for multiple communication tools.
Team & Ticket
Your business is your team, even if there are just 2 of you, simplify your communication and track the tickets by JivoChat app.
Best customer experience
You can double your sales by improving your customer chat service and live support experiences.
About JivoChat Business Live Chat
Unlike other live chat apps on the Shopify Market, Jivo is omnichannel.
Well, what does that mean?
It means live chats on your Shopify website, chat support to clients on Facebook, messages to your company’s email address, and calls to a phone number in any country – all go to one convenient JivoChat app.
Every month, Jivo empowers 270k websites and 60k Facebook pages around the world to engage in over 12 million chats.
How does it work? The 4 Platform Connection:
- Live Chat for Shopify: Talk with new and live visitors to your site with a proactive in-app support chat.
- Facebook messenger: Continue your conversation on your customers’ favorite social media outlet: Facebook.
- Phone: Get a phone number in 50+ countries or activate any existing number to make outgoing calls with Jivo Business Phone. Use professional features such as call recordings, transfers, routing and more. A unique Instant Callbacks feature encourages your potential customers to call you from the live chat widget that you can close more deals.
- Email: Redirect emails from your company’s address (like firstname.lastname@example.org) to the Jivo Inbox – your team will reply faster and no message will ever be missed.
What makes JivoChat live chat for Shopify different?
- Folks really love our mobile app: JivoChat mobile is rated 4.6 on the AppStore, higher than most other live chat apps!
- Team communication: Transfer and invite colleagues to participate in open support chats with customers.
- Omnichannel: Send and receive client communications through live website chat widget, phone, email, and Facebook.
- Callback from queue: Blow your customer’s minds by calling them back in less than 27 seconds.
What We Do Better:
- Access Facebook: Chat on Facebook easily without needing to log in or open a new tab.
- Visitor Monitoring & Smart Triggers: Track your visitors on Shopify in real time and proactively initiate chats with them upon conditions you’ve set.
- Automatic Translator: Forget the language barriers, Jivo will translate your live chat in both directions instantly and fluently.
- Quick Phrases & Canned Responses: Create pre-written messages and send them by using hotkeys, get suggestions from messages you’ve sent before.
- Pointer: Highlight specific items on your website for your customers on Shopify.
- Typing Insight: See the messages that visitors type in real-time before they hit “send.”
- CRM Integrations, API, Webhooks and Mobile SDK: Connect each tool to our platform and build an amazing support system.
- Free Online Chat support for Shopify.
We have integrations with Ecwid, Wix, Bigcommerce, Pipedrive, AmoCRM, ZohoCRM, GoDaddy, Joomla, Prestashop, Drupal, Weebly, Squarespace.
- Google Analytics,
- Facebook Messenger,
- Mobile SDK,
See the app in action
Explore how the app works in an example store.View example store
Free Basic Plan
Best live chat app for Shopify
Lifetime free 5 users
Unlimited live chats and websites
Live chat support in 20 languages
Desktop, Mobile and Browser apps
24/7 customer support
or $13/month billed at $156 once per year
Stand out with amazing customer service
Basic Plan + Numerous Features!
Proactive live chats
Detailed visitor info
Live chat and file transfer
Live visitor monitoring
* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.
Overall rating Based on 83 reviews
Most recent reviews
La acabo de instalar y todo funciona perfectamente en español. Buen servicio de Atención al Cliente por chat. Con el plan gratis, es justo lo que necesitamos. Espero no tener que hacer una revisión a la baja más adelante. Mi enhorabuena.
Bienvenido a Jivo! :)
Awesome app. Congratulations and Thank you for providing this excellent tool and free version, specially to whom is starting now.
Thank you, it means a lot to us!
I love the app easy to install and people can reach you by email, messenger & call. I personally uninstall because when I sent me a message besides getting a notification and being able to reply fast I had to log in. I should of ask for support but idk why that didn't cross my head. So yeah give it a try. App awsome.
Thank you a lot for your feedback!