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Excellent app and very easy to use. This is the only app where I could make a bundle within half an hour of installing the app. Excellent customer service.
Thank you so much for your wonderful feedback! We're thrilled to hear that you find our app excellent and easy to use. It's always our goal to provide a seamless and user-friendly experience for our users, and your positive experience confirms that we're on the right track.
Moreover, we appreciate your kind words about our customer service. If you ever need any assistance or have further questions, please don't hesitate to reach out to us. We're here to help.
Best regards,
KaktusApp team.
Tried the app and it basically does what I want. However, it has bugs such as being unable to handle discounts below 1%, which may occur due to setting a fixed price on a bundle. What kicked it down to two stars is that the entire application is down and apparently support doesn't work on weekends.
Hello Cristopher,
First of all thank you for giving a try to our app. We didn't replied to this review as we was trying to reach you and communicate directly. Unfortunately after first try there wasn't any replies from your end.
Let me go over once again by each point:
1. Setup Discounts below 1% is not possible, not because of our app but because Shopify itself doesn't allow this.
Here are few screenshots where we double confirmed with Shopify Officials
https://prnt.sc/xz7AoWxhHzXK
https://prnt.sc/sXQTuFZC-prr
https://prnt.sc/g3MH449c1RxV
2. App was dawn in the weekends: Unfortunately, we didn't choose the right Hosting Partner, and while they (Hosting Provider) has an outage, we weren't informed. But immediately we discovered (that was around 1-1.5 hours after your email) we fixed the issue by moving to another more reliable Hosting provider.
Also, I can promise that this will never happen again, as we change the full infrastructure.
3. Support On Weekends:
We decided to Cover From 3AM - 5PM (14 hours) from Monday to Friday, with a real time Chat Support, this way we can cover for all our European and US customers. We are thinking of extending Support over the weekends, but we are not yet there.
I hope you can read all these, reinstall the app and give it another try. Trust us, this is an awesome and lovely app.
Best Regards,
Kaktus Team.
Vitali has been so helpful, started to love this app! thanks !! just installed the app but Vitali has replied my message multiple times and the whole app is so friendly!
Thank you for sharing your experience with us!
We're glad to hear that Vitali was able to assist you and that you are enjoying the app so far.
Don't hesitate to reach out to us if you have any further questions or need any assistance. We're always here to help!
Best regards,
KaktusApp team