Reviews (348)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for simplifying and enhancing the checkout process, which helps increase sales and reduce cart abandonment. It's easy to integrate and customize, with features like upsell prompts and free shipping bars boosting order values. The app's performance is reliable, and it requires no coding skills for adjustments. Support is highly responsive and effective in assisting with setup and troubleshooting.

August 8, 2024

I wish I can give a -ve star rating for this app. It worked really well for a few months, and then things broke, I mean came to a grinding halt. I am unable to login to their app and make any changes. Customer service exists but barely, and their ETA for fixing a production issue is 72 hours. I don't know how anyone can run an ecommerce store with this type of app and support when you are simply unable to make dynamic changes and see it take effect.

Savvy Stylish
United States
2 months using the app
May 13, 2024

Horrific customer service. only available between specific hours and seldom are they monitoring it in these hours..

Duckies-shoes
Australia
1 day using the app
August 6, 2024

j'ai desinstaller l'application par erreur et maintenant je peut plus la réinstaller

najmcoiff
Algeria
11 days using the app
March 30, 2024

If you wonder why it's a free app, read the policy well. This could be why.

Broad collection of personal data: The policy states Kaktus may collect a wide range of personal information including name, addresses, phone numbers, payment info, IP addresses, geolocation data, and device identifiers when you use their services and apps.

Sharing data with third parties:
While it says Kaktus doesn't provide personal data to third parties for marketing purposes, it does share personal data with "unaffiliated companies" and "trusted third party service providers" that help operate their services.

Ocemida Water
Canada
About 3 hours using the app
Edited May 9, 2024

This app has lost me sales. I had numerous customers contact me to say they couldn't add to cart. When I disabled the app suddenly they could purchase again.

Jasmine and Jade Interiors
United Kingdom
About 1 year using the app
Kaktus replied July 13, 2023

Thank you for your wonderful feedback and for awarding us with 5 stars! We're delighted to hear that Liubava from our support team was able to assist you promptly.

We greatly appreciate your kind words about our app. It's fantastic to know that you find it brilliant and it has fulfilled your needs.

If you have any further questions or need any assistance, please don't hesitate to reach out.

Best regards,
KaktusApp team.