Reviews (184)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for enhancing the checkout process and increasing average order values through intuitive in-cart upsells. It features a sleek design with customization options like a free shipping bar and rewards threshold, and allows for product bundles in the cart. The app is easy to set up and use, with responsive customer support that aids in smooth operation.
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I have been using this app for free and then it's crashed so I removed it and re-installed it and I found that I no longer can use it for free and I have to pay
Thank you for sharing your experience. We understand it’s frustrating to encounter this change. Previously, we did offer a free version, but have since moved to a paid model to continue improving and supporting the app. That’s why, after reinstalling, the app now requires a subscription.
We truly appreciate you being a user and hope you’ll consider the value our app still brings. If you have any questions or would like to discuss options, please reach out to us and we’d be glad to help. Thank you again for your feedback.
Best regards,
KaktusApp team
I wish I can give a -ve star rating for this app. It worked really well for a few months, and then things broke, I mean came to a grinding halt. I am unable to login to their app and make any changes. Customer service exists but barely, and their ETA for fixing a production issue is 72 hours. I don't know how anyone can run an ecommerce store with this type of app and support when you are simply unable to make dynamic changes and see it take effect.
We’re truly sorry to hear about your experience. We understand how critical it is for your store operations to have an app that’s reliable and responsive, and we regret that we fell short of your expectations. Not being able to log in and make changes - especially during peak times - must have been very frustrating.
While our standard ETA is set to ensure thorough fixes, we recognize that urgent cases demand faster resolutions, and we’re actively working to improve response times. Thank you for sharing your feedback; it helps us do better.
Best regards,
KaktusApp team
HORRIVEL
We’re truly sorry to hear you had a negative experience. That’s not what we want for our users. If you’re willing, please reach out to us, so we can better understand what went wrong and try to make it right. Thank you for your feedback - it helps us improve.
Best regards,
KaktusApp team
This app has lost me sales. I had numerous customers contact me to say they couldn't add to cart. When I disabled the app suddenly they could purchase again.
We’re truly sorry to hear this happened. We understand how serious it is to lose sales and frustrate your customers - this is absolutely not the experience we want for our merchants.
It sounds like there may have been a conflict between the app and your theme or another app that affected the add-to-cart functionality. We’d be grateful for the chance to investigate this further and ensure it doesn’t happen again. Thank you for your honest feedback - it’s invaluable in helping us improve.
Best regards,
KaktusApp team.
j'ai desinstaller l'application par erreur et maintenant je peut plus la réinstaller
Merci d'avoir partagé votre expérience. Nous sommes désolés d'apprendre que vous avez désinstallé l'application par erreur et que vous rencontrez des difficultés pour la réinstaller. Notre équipe est là pour vous aider rapidement. Veuillez nous contacter et nous serons heureux de vous aider.
Cordialement,
L'équipe KaktusApp
NON è GRATIS!!
Ci dispiace per la confusione. L'app non è gratuita: offriamo solo un piano a pagamento che include tutte le funzionalità senza limitazioni. Capisco possa non essere quello che ti aspettavi e ti ringraziamo per aver condiviso la tua opinione.
Cordiali saluti,
Team KaktusApp
Horrific customer service. only available between specific hours and seldom are they monitoring it in these hours..
We’re truly sorry to hear about your experience with our support team. That’s certainly not the level of service we strive for. While our support is available during specific hours, we aim to respond as quickly as possible within those times. We understand how frustrating delays can be and we’re working to improve our responsiveness. Thank you for your honest feedback; it helps us get better.
Best regards,
KaktusApp team
If you wonder why it's a free app, read the policy well. This could be why.
Broad collection of personal data: The policy states Kaktus may collect a wide range of personal information including name, addresses, phone numbers, payment info, IP addresses, geolocation data, and device identifiers when you use their services and apps.
Sharing data with third parties:
While it says Kaktus doesn't provide personal data to third parties for marketing purposes, it does share personal data with "unaffiliated companies" and "trusted third party service providers" that help operate their services.
Thank you for taking the time to read our policy and share your concerns. We understand how important privacy is. Our privacy policy outlines the types of data we collect strictly to operate our app and provide necessary functionality - never to sell for marketing purposes. When we share data with trusted service providers, it’s solely to support core operations like hosting and security, always under strict confidentiality agreements.
We’re committed to protecting our users’ data and complying with all privacy regulations.
Best regards,
KaktusApp team