Reviews (433)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants find this app user-friendly and effective for managing pre-orders, boosting conversion rates, and meeting diverse business needs. The setup is straightforward, and the interface is intuitive. The customer service, especially the live chat, is responsive and adept at handling complex customizations quickly, enhancing business operations and customer satisfaction.
Refine
-
By rating
Charges you for all orders through your store, even if they didn't use the platform. 65 pre-orders cost us hundreds of dollars in usage fees.
Also, terrible support - passes blame back to Shopify when the pre-orders don't complete the second payment.
Awful app, awful people.
We’re truly sorry to hear about your experience. It’s never our intention to cause frustration or unexpected costs. For transparency, the app fees are based on total orders processed by your store (as outlined in our pricing), not just orders that complete a second payment. We understand this model may not suit every business, and we appreciate you sharing how it impacted you.
Regarding the second payment issue, pre-order payment flows rely on Shopify’s checkout and billing systems, which sometimes limits what we can directly control. That said, we absolutely take responsibility for supporting our merchants and regret if you felt we didn’t help enough.
Thank you for your candid feedback; it helps us improve our app and support.
Best regards,
KaktusApp team
Kaktus's customer support is excellent. Also quick to answer and very helpful and thorough.
Thank you for taking the time to provide us with your feedback! We are thrilled to hear that you had a positive experience with our support team and found them extremely responsive and helpful as you navigated both Shopify and Kaktus for the first time.
We appreciate your support and are always here to help if you have any questions or need further assistance.
Best regards,
KaktusApp team.
Das Team, macht einen sehr guten Job und sind sehr hilfsbereit, wenn man mal nicht weiter kommt. Toller Service! DANKE
Vielen Dank für Ihr tolles Feedback! Es freut uns zu hören, dass unser Team sehr gute Arbeit leistet. Exzellenter Service ist uns sehr wichtig!
Wenn Sie weitere Fragen haben oder weitere Hilfe benötigen, zögern Sie bitte nicht, uns zu kontaktieren. Wir sind hier, um Ihnen weiterhin zu helfen und sicherzustellen, dass Sie mit unserer App zufrieden sind.
Vielen Dank, dass Sie unsere App nutzen, und wir freuen uns sehr über Ihre positive Bewertung!
Mit freundlichen Grüßen,
Ihr KaktusApp-Team.
Ja definitiv empfehle ich diese App.
Intuitiv, leicht verständlich und es wird bei Benutzung gefragt, ob man Hilfe benötigt.
ich hatte drei kleine Problemchen, bei denen mir sofort geholfen wurde.
Anne hatte zu allem einen Tip!
Lieben Dank
Sara
I needed some help with the button and they were able to get it right in less than 5 minutes. I appreciate the help tremendously.
Customer Service is fast and extremely helpful
great app, a little bit to learn, but after about 20 minutes you will be a pro, this has helped our presale conversion rate highly recommended!!!
So easy to use! We were set up in minutes and the customer support is second to none. I had a query and Vitalli responded and fixed them immediately at 6pm on a Friday evening! I would highly recommend!
Thank you for sharing your positive experience with our app and customer support! We are thrilled to hear that you found our app easy to use and that our customer support team was able to promptly address and resolve any queries you had.
Thank you again for your kind words and for choosing KaktusApp. We appreciate your recommendation and look forward to serving you in the future.
Best regards,
KaktusApp team
I have a complex theme, but the support team skillfully adapted it to match my specific requirements and preferences. A very nice app.