Reviews (570)

Overall rating
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ease of setup and use, particularly for managing pre-orders and out-of-stock items. Its customizable features and seamless inventory tracking are highly valued. The efficient customer service, including a live chat feature, is praised for its responsiveness. The straightforward design contributes to its smooth performance, making it a valuable tool for small businesses seeking to boost revenue.

March 28, 2024

Absolutely terrible app in regards to charges. While I enjoyed the function of the app, they will charge you for sales that you did not make. When I emailed support, no REPLY. I deactivated the app and I am STILL being charged $6.90 a month even though it’s not activated. Shopify is useless as usual. Just make your listing a pre-order listing and don’t mess with these charlatans.

Blush and Bashful Book Boutique
United States
About 1 year using the app
Edited March 12, 2024

Sudden charges after being installed and used for 3 months without charge

Support refuse to say there is an issue. Send me to shopify for help but shopify say it is the apps issue

I would not recommend this app dev at all after my experience


2 Months later after a lot of back and forth emails and live chats between shopify and kaktus i eventually got my refund. It took a huge effort to get this back. Then once received Kaktus then kept requesting i alter my review. So here is my updated review:

I would not recommend this app at all after my experience

United Kingdom
5 months using the app
Kaktus replied April 1, 2024

Hello Dear Customer,

I want to ensure that we are all on the same page. With all due respect, the way the app ecosystem operates is such that you are charged by Shopify, and Shopify then makes the payment directly to us.

Once you request a refund, we can approve it. However, the actual refund is processed by Shopify or the payment processor, not by us. If you have any stores and request a refund, the process will be the same—some processors might take more time, others less.

It's important to point out that we issue refunds immediately, no questions asked. We still believe that this review is unfair to us, as it does not reflect any feedback on the app itself but rather your experience with obtaining a refund.

If there is anything else we can do, please contact us. We will do everything to make you happy, I promise.

With love from Alex, CEO of KAKTUS.

July 8, 2023

After using this app all orders left a committed inventory amount for all products in all orders despite the orders being fulfilled.

Complete waste of time using the app as it has not screwed up my stored inventory quantities.

Rawleigh's Healthcare Independent Distributor
9 months using the app
October 18, 2023

Horrible, does not load in properly half the time leading to regular checkouts and charge backs and randomly just stopped working after a few days. Customer support was pretty much worthless, use any other preorder app...

Haunt Homies
United States
16 days using the app
September 26, 2023

Was trying out new pre-order apps and we ended up going live with this one - it was easy set up and had a fast loading time on our store.

Just when I went to announce on our social media, we did a double check and suddenly the widget was gone from the product page and the app was experiencing a server error - could not even open the app. Decided to give it some time and tried it again. Server came back maybe 20 minutes later and we went live. About two hours later we were notified by a customer trying to check out that the widget was gone and there was not an option to preorder and we saw that the server was done again. Bad first impression and definitely upsetting. We had to uninstall the same night and find an alternative so we wouldn't lose sales :/

BLK & Company
United States
About 4 hours using the app
Edited March 14, 2024

This App refunds payments without my telling you, its terrible avoid at all costs

Aevitas UK
United Kingdom
About 1 year using the app
Kaktus replied May 11, 2023

Thank you for your kind words and positive feedback! We're thrilled to hear that you're enjoying our app and that our support team, especially Andrian, was able to provide you with excellent assistance.

Thank you for choosing KaktusApp, and please don't hesitate to reach out if you have any further questions or feedback.

Best regards,
KaktusApp team

May 15, 2023

I don't understand how this app has 5 stars. What a waste of time. I am not sure how much code it must have left in my site theme after removing it. SMH!

Nairu™ - a candle boutique
United States
About 2 hours using the app