Overall rating
Counts per rating level
  • 82% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 3% of ratings are 1 stars
March 29, 2024

We were a customer for 2 years then they blindsided us with a 4x price increase to our yearly subscription in January. When I questioned them about this sudden increase, Katana told us it was to bring their pricing in line with other MRPs. It certainly wasn't because the platform got 4x better. It's not as feature rich as other MRPs at the same price point. And this little stunt allowed us to reevaluate our situation. We've since moved to another MRP -I refuse to support a business that doesn't respect its customers.

Popov Leather®
About 3 years using the app
Katana Cloud Inventory replied April 5, 2024

Thanks for sharing your feedback. We understand your concern and appreciate your business.
The decision to change our subscription offerings was made after careful consideration and necessary to continue to deliver excellent service and product/feature development to our customers.
We do our best to give our customers ample advanced warning of any subscription changes and always offer support via our in-app Support Chat. Furthermore, we offer the option to schedule a call with a dedicated Success Manager to discuss subscription plan optimization and the individualized effects of plan changes on our customers.
Regardless, we understand that price and plan changes are never easy and that ultimately they do not work out for everyone. We’re here to help in your move away from Katana but also happy to discuss your needs and feedback further, should you like to continue to use Katana.
All the best,
Christopher @ Katana

March 24, 2024

Katana is overpriced, glitchy, and lacking features. The price I originally signed up to was quickly tripled or quadrupled and I was unsubscribed to the plan I had signed up to - by katana. There are companies charging the same price as katana is now charging that have much more functionality for the same price. CIN7 and some others.

You should be completely disgraced by unsubscribing your existing customers and forcing them on to your new plan at an exorbitant amount extra.

10 / 10 I would not recommend katana to an enemy.

Common Rail Cowboys
5 months using the app
Katana Cloud Inventory replied March 27, 2024

Hi. We understand that for some customers the recent pricing changes have been difficult, sorry to see you go!
All updates to our pricing model were based evaluating our customers' needs first, and the new pricing is designed to reflect the value we’ve built and continue to build, as well as the comprehensive support we provide day in, day out.

January 16, 2024

I installed the app which didn't work for me, as it over complicated things. I uninstalled within the 14 day window and they still charged me $US129. It resulted in my shop being frozen for 2 days because the charge wasn't paid and I lost sales. Now I have to chase them to try to get my money back as I had to pay the charge to get my shop reopen. Not impressed.

Zero Refill
New Zealand
11 days using the app
Katana Cloud Inventory replied January 29, 2024

Thanks for being with us and trying out Katana, your refund should be with you in full.
We welcome you back if you need an inventory management solution in the future! :)

March 12, 2024

I installed this app and in a matter of minutes the app changed and modified all my inventory in all the locations in my store with no sense, manual adjustments up and down in all the products for no reason, I had to correct the inventory manually after uninstalling the app.

Para Paquetes
12 minutes using the app
Katana Cloud Inventory replied March 15, 2024

Hi, sorry to hear you had troubles with the inventory sync!

The default settings when setting up the integration is for the sync to work only one way, from Shopify to Katana and therefore for your situation to have zero chance of happening, with data only flowing to Katana not from it.

There is an option to turn on the sync two-way, which must have been selected during the installation.
We recommend to only select this option after fully understanding the integration, and when you are confident in your Katana data (which must also be present for a two-way sync) as the integration is powerful and does sync both ways, once enabled.

If you'd like to reach out in-app or to support@katanamrp.com we will be happy to see how we help, or alternatively follow the steps found here:

Edited January 24, 2024

Update 24/01/2024.
A Disheartening Experience with Katana's Pricing Policies

As a small business, Solid Stash, with an annual turnover of approximately 300kEUR and handling around 3000 orders monthly, we initially chose Katana for its affordability and features. However, our journey with Katana has been increasingly disheartening, marked by unexpected and steep price hikes that have put our business in a challenging position.

Initially, we were content with a reasonable monthly fee of about 100 USD. This was manageable for a business of our scale. However, due to a change in Katana's billing rules related to sales order rows, we experienced our first major setback: an abrupt increase in our monthly fee to over 300 USD. This was a significant blow to our finances, but we reluctantly accepted it, hoping for cost stability in the future. We also anticipated the benefit of batch tracking, a feature crucial for our operations.

Our disappointment was further compounded when Katana introduced a new pricing structure. Not only did we face another hike in our monthly fee, but batch tracking, previously included, was now a separate add-on costing an additional 199 USD per month. This escalation meant our expenses on Katana's services skyrocketed from around 100 USD to over 500 USD monthly – a fivefold increase in just two years.

This pricing strategy feels like a trap. We initially invested in Katana, dedicating time and resources to set up and train our employees, only to find ourselves facing exorbitant fees that are unsustainable for a small business like ours. The lack of predictability in Katana's pricing is alarming. There's a constant fear that next year might bring another doubling of costs or a new, arbitrary billing metric.

We feel cornered and exploited. The assumption that the high switching costs will force us to accept these unreasonable increases is unfair and disrespectful to loyal customers. We are not just numbers on a spreadsheet; we are a small business striving to survive and grow.

We are making a sincere request to Katana: please reconsider your pricing strategy. We need stability and fairness in pricing. We made our initial investment based on the original pricing structure, and these drastic changes are not just a financial strain but also a breach of the trust we placed in Katana.

In conclusion, while Katana's software may offer certain operational benefits, their pricing policies are a source of major concern and disappointment. We urge potential customers to consider this aspect carefully before committing to Katana. The financial unpredictability and lack of consideration for small businesses in their pricing strategy are significant drawbacks that cannot be overlooked.

We are a startup and produce and deliver vegan freezer meals. We found that Shopify didn't have sufficient functionalities to manage our production and stock. Katana is the right fit for us, as it's very user friendly & intuitive. It helps us run our production as we've uploaded our recipes in the tool. Customer support is excellent.

Solid Stash
Over 3 years using the app