Overall rating
Counts per rating level
  • 87% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 7% of ratings are 2 stars
  • 7% of ratings are 1 stars
December 3, 2022

Have not been able to get this application to work or get support to correct the problem!! Not sure they have the support needed for the application.

Becker's Best Shoes
United States
Time spent using app: About 1 month
Klevu replied December 5, 2022

Hi Fred, sorry to hear you are having issues logging into your Klevu account. Komal from support is currently working on your open ticket. I hope you will reconsider your review once you can access your account and use the platform. And please don't hesitate to email support@klevu.com with any other questions.
All the best, Rachel

Edited September 24, 2021

The free version can't do anything at all that others can't. If you want only a fraction of the advertised features, you start with hundreds of euros. Ridiculous.

Time spent using app: 4 minutes
Klevu replied September 27, 2021

Thank you for taking the time out to provide feedback. We are sorry that you found limited functionality available in the free Micro plan. As you may have seen many similar apps also only have basic functionality covered in low or no cost plans, but Klevu customers typically see a 20x return on their investment because of the more advanced features unique to the Klevu Discovery Suite. I can see that you only had the Klevu app installed for a few minutes. I suggest taking a full free trial to see what the platform delivers for you. Request one here: https://www.klevu.com/free-trial/
Based on your feedback, we will be making it clearer what functionality is included in our Free Micro plan.

May 19, 2021

This app is great to help us optimize our search results and curate our collections! The support team is always willing to help if we have any questions or issues

Magic Beans
United States
Time spent using app: Over 2 years
May 13, 2021

This app works great and has helped increase our conversion rates. We are really happy with the category navigation!

Flip Aquatics
United States
Time spent using app: 6 months
Edited May 6, 2021

This has been an invaluable asset for us since we launched our store at Shopify. Their willing attitude and their professionalism have been key to bring comfort and ease to our customers while they perform a search into our store. Always providing a very useful set of recommendations to our end users, that mostly rely on identifying best sellers and top matches that are more accurate semantically speaking, rather than simply presenting our stock items ordered alphabetically or by our newest additions. Thank you very much for your help and guidance throughout this path, it has been amazing.

Canvas Lab
Time spent using app: About 3 years
May 7, 2020

Ben and the team at Klevu have been great to work with. From the customizations in the beginning to the follow-up, teaching, and quick fixes when we encounter glitches on our 60,000 product store. We saw an immediate and sustained conversion rate when switching to Klevu and are happy that we did.

Import Image Racing
United States
Time spent using app: 12 months
May 6, 2020

This has been by far the easiest integration we have done with Shopify! The results and functionalities keep getting better as time goes on.
We've used Klevu for a little over a year now and their team is super responsive with any issues and really takes into consideration any feedback. Our search is optimized and more relevant to our consumers, so I would definitely recommend this app.

Designer Eyes
United States
Time spent using app: About 3 years
April 16, 2020

We're really enjoying the capabilities of Klevu Search for our shop. It's easy to integrate and an elegant solution. We also want to mention how wonderful working with their support team has been. With any question big or small, they've been extremely responsive and helpful. We highly recommend!

United States
Time spent using app: 2 months
April 15, 2020

Super robust search capabilities. This has made it so much easier for customers to find exactly what they are looking for. The AI search boosting is awesome and only makes the search better as it goes on. Also it was super easy to install.

We are very happy we switched from Searchanise "Smart Search & Instant Search", which had broken a couple times and provided bad experience for customers

Eternal Tattoo Supply
United States
Time spent using app: 21 days
February 27, 2020

Really happy with Klevu since switching from Instant Search+. Easy to use and quick search for customers and internally. We've been able to customise this so much to bring the search element up to align with the aesthetics of the rest of our site plus being able to integrate blog content into the search results which was a key part of our strategy. Product promotions and personalised search recommendations are particularly good features. Would recommend!

The Sports Edit
United Kingdom
Time spent using app: Almost 3 years