Overall rating Based on 284 reviews
Oak and Zen
Wonderful app and friendly staff. Received help really quick. Great followup. Would recommend each and everyone :)
We use Kudobuzz to aggregate and publish reviews on our site. It's a fantastic app, and the customer support really stands out. The only time we ever had a problem with one of the app scripts, the app developer fixed it in less than 24 hours. Highly recommended.
Mid Century Modern Toronto
The app does great work for Reviews. I needed a bit help from customer support, which I got - 100% and in a short time! Recommend to anyone!
The Water Pillow by Mediflow
Really easy to manage app for a not so much tech person. Comes with a great customer support. I would recommend it to anyone.
Triple F.A.T. Goose
The product is nice and offered at a good price.
HOWEVER, the product frequently goes down - site visitors just see a blank screen. I was told by their support team they would fix the issue in a few weeks - the issue has been ongoing for months. Their team informed me in the meantime, the only way to get the reviews to show when the service goes down is to enter the app and make a change in the data. This "refreshing" of the data causes the app to reload and render the reviews again - it's a hack that is highly unreliable.
This is obviously extremely inconvenient. I have to monitor our site all the time to see if the Kudobuzz service is down. Clearly this is not possible to do 24/7 or at scale. As a result of the lack of stability in their service, I am losing orders...
R&R Windows & Doors
Works great! i have tried a few different review apps. and this one is the only one i have gotten to work consistently. Has a lot of great features! LOVE IT!
360 Cookware Australia
I feel like we put Kudobuzz around the ringer. We were putting this app on our US and AUS stores and somehow we got triple duplicate reviews. Naana from Kudobuzz was kind enough to work through the entire problem. It took a while, but it was a mess. I really appreciate their help for getting it situated! Great app, great support!
Man, these guys are ON THEIR GAME!!! I'd give them 7 stars if I could!
Have dealt with customer service / ticket system maybe 3-4 times, and they have been AWESOME in resolving whatever issue I may have had, and QUICKLY!!
They've resolved 100% of my issues, and their app has really helped out our business...giving the "social proof" that customers feel assured by, prior to purchase.
They even helped me customize the app a bit for our store, and did an amazing job of doing so!
Thank you guys so much for great coding, and great service! If only other apps could be as efficient and proficient as these guys are!!!! 5-stars!!!
I have just started using Kudobuzz and although I am not sure if the base plan has all that I need, I did receive excellent customer support throughout my trial and error process of publishing reviews. ie. one review had a spelling mistake that customer service had fixed for me so it would appear correctly once published, among other fixes that were so considerate. I recommend this app and their very helpful team.
Naana was fantastic. Got me back up to speed on a technical issue I couldn't solve myself.