Kudobuzz Product Reviews & UGC
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Reviews (156)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants recommend this app for reliably collecting and displaying reviews, with automated after‑purchase emails that run on autopilot and generate many new reviews. They value importing from multiple platforms, flexible display options, Google rich snippets, and social sharing. Many say it’s easy to use, doesn’t slow their site, and support is fast, friendly, and highly effective with migrations, customizations, and code fixes.
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i think i'm in the same boat as everyone else. reviews are now locked behind a hefty paywall. for me, it's not worth the subscription price but that does mean i will lose access to all previous reviews and will have to start over again. i hope they will reconsider.
Hi Dark Bloom,
Thank you for taking the time to share your feedback. We completely understand how sensitive pricing changes are, and we appreciate the opportunity to clarify what this shift means for your store.
We retired the Coffee(free) plan to phase out feature limits and hidden restrictions. Instead of a stripped-down free plan, every merchant now gets full access to our entire platform, including automated review requests, SEO rich snippets, and all premium features, to experience the real, full value of Kudobuzz.
Most importantly, you will never lose your hard-earned reviews. All your existing reviews remain safe in your account, and you can export your data at any time if you decide to transition to a paid plan.
If you decide to continue with a paid plan to keep your widgets active, you’ll enjoy a 14-day free trial with complete access to every feature from day one. Our support team is right here to guide you, answer any questions, and help make your transition as seamless as possible.
Best regards,
The Kudobuzz Team
I have used Kudobuzz for the past 4 years to collect customer reviews, but since the free plan has been retired a few days ago, I have now completely lost access to ALL of the reviews I have collected over those 4 years unless I pay for a subscription.
Even more concerning, I am also unable to stop Kudobuzz's automated review-request emails being sent to my customers unless I pay for a subscription - essentially, I am being asked to pay for the privilege of STOPPING them from contacting my customers.
When I contacted Kudobuzz, their support team told me:
“There's no way to temporarily access your account or retrieve individual reviews without upgrading. The only way to stop emails or access your reviews is to subscribe to the paid plan.”
I contacted Shopify about this, and they confirmed that an app should not continue emailing customers after uninstall using data obtained through Shopify. Shopify also said that if Kudobuzz isn't compliant with Shopify's mandatory data-erasure request and that if they continue sending emails after this, it's a breach UK GDPR and I will be within my right to report them to the ICO if they do not comply.
I find this extremely concerning and disappointing. After using Kudobuzz for four years, I should not have to pay a subscription simply to access the reviews I have already collected, or to STOP a third-party service from contacting my customers.
If you have used Kudobuzz, I would strongly recommend reviewing what access they have to your customer data and what happens if you stop using the service.
Hi there,
Thank you so much for being a valued part of the Kudobuzz community for the past 4 years. We truly appreciate your long-standing support, and we're very sorry for the frustration and confusion caused during this transition.
We have been reaching out to you directly to make sure this gets resolved for your store. To ensure you do not lose any of your hard-earned social proof, our team has already generated and emailed you a link to download all of your historical reviews directly.
We would love the chance to make things right. Because of your loyalty over the last 4 years, we'd like to offer you free, full access to Kudobuzz so you can explore all our premium features and decide what works best for your store with zero pressure.
Please check your inbox or reply directly to our latest email so we can get this set up for you right away.
Best regards,
The Kudobuzz Team
This app exposes customer email addresses in your website's page source code in a manner easily accessible to automated scrapers. If you are subject to GDPR or any other data protection legislation, do not install this app.
I had to spend several hours informing affected customers and consulting with the ICO to ensure I was meeting my legal obligations as a data handler, which was incredibly embarrassing and upsetting. Fortunately no further action was required, but the situation should never have arisen in the first place.
The issue is a fundamental flaw in how the app handles customer data, not an isolated incident, as I have identified the same problem across multiple stores using Kudobuzz. It should be a straightforward fix for any competent developer, but having raised this directly with Kudobuzz I received no response whatsoever. Kudobuzz's handling of this, both the original data flaw and their complete silence when contacted, has resulted in this review. Totally unacceptable breach of merchant trust.
EDIT 22/7: It appears Kudobuzz now have decided to be dishonest about the reason email addresses were published publicly while using the app. There was absolutely no toggle or setting to "give permission" to display customer email addresses publicly, nor would I ever have set the app up in such a way. This was the very first thing I checked (and double checked) before making my complaint to them (which was ignored). If people want to read their original reply to my review, here it is:
"The previous reply has been removed from the Shopify App Store. Here's the old reply:
Thank you for bringing this to our attention, and we sincerely apologize for the concern this caused.
We take data privacy and security very seriously. After investigating, we identified and resolved the issue that was affecting email visibility in certain cases. The matter has now been addressed.
We understand how important trust is when it comes to handling customer data, and we regret any frustration this may have caused. If you have any further questions, please don't hesitate to reach out directly. We're here to help.
Best,
The Kudobuzz Team"
Lytton Rose Botanical's review is accurate, and our earlier reply to it was not.
We said this came down to a dashboard setting. It did not. Customer emails were included in the review content our app rendered on storefronts. We were wrong to suggest otherwise, and I have apologised to her directly.
As of 20 July 2026, customer email addresses are no longer included in public review output from our app, for any merchant, on any plan. There is nothing for merchants to check or change.
Chi was very helpful and our problem was solved quickly.
Hi Heritage House team,
Thank you so much for the 5-star review! We're thrilled to hear that Chi was able to resolve your issue quickly. Providing fast and helpful support is a top priority for us, and we'll be sure to pass along your kind words to Chi. Please don't hesitate to reach out if you ever need assistance again!
Best regards,
The Kudobuzz Team
Simple to use, great!
Yay! We are so glad to know you find our app simple and great to use.
Thanks a bunch!
Does exactly what it says on the tin and support helped me with no wait. (Make sure you turn on the app embed!)
Aww, thank you! That's exactly what we aim for. And yes, great reminder about the app embed! So happy we could help quickly 😊
Full disclosure first that I guess I am a bit jaded as I had a poor customer experience with Kudobuzz. I went from a Wix site using this app and moved to Shopify. Kudobuzz charged me more per annum in Shopify for the same review numbers AND I ended up with less features. I use to be able to reply to great reviews and thank customers, however l lost that feature when I moved to Shopify. The next plan level up was just too much to justify for a smaller operator like me. I am on Breakfast plan so once I get to the limit of reviews it seems to be low value for money spent. I'd probably shop around next renewal if their value is not reviewed.
We’re truly sorry to hear about your experience, and we appreciate you sharing your feedback. We understand how frustrating it must be to encounter limitations after switching platforms.
While our pricing and features may vary across platforms, we never want cost or functionality to be a barrier for loyal customers like you. If you’re open to it, we’d love to explore options to better meet your needs. Please reach out to our team at help@kudobuzz.com so we can assist you further.
Bad experience. Continued to charge even after I cancelled their plan. After i flagged out the mistake, they promised to get back at the soonest, but after 3 working days, they still did not respond. After checking with them again, they mention they are prepared to only refund the latest month's charge. Do be careful installing this app, unless you dont mind having your card charged monthly (even after cancellation). App is not even very useful in the first place nor helped to bring extra sales.
I apologize for the inconvenience you experienced with your subscription. Rest assured, we've resolved your issue effectively. Should you need further assistance, please don't hesitate to contact us through our live chat or email at hello@kudobuzz.com.
Your feedback matters greatly to us, and we kindly request you to consider updating your review based on the positive resolution. Thank you for your understanding and support.
We've used Kudobuzz for over 10 years. They have grown with our business and always strived to meet our needs as we grew. They feel a bit like family.
The customer service is fast and human, and the App looks great on our store.
Plus, they can't be beaten on price for the features they offer. 100% recommend.
Thank you so much for being with Kudobuzz for over a decade! It means the world to us to know we’ve grown alongside your business and that our support feels “like family.” We’re proud to keep delivering fast, human customer service and features at a fair price. Your recommendation truly inspires us to keep raising the bar.
Same issue as Glitterhound. Installed the app, upgraded to subscription...got some help initially, seems good, but now I'm having trouble actually posting to social media. It's been a week since I last emailed for support. I want to love it....
Update a week later. I got one reply with a vague excuse, essentially "we're working on it", and no response to the other parts of the problem... Now today I try to publish a review on facebook, and get this message.
Warning
Invalid App ID: The provided app ID does not look like a valid app ID.
Note, I have a PAID subscription. Terrible, terrible customer service.
Update: So, it seems there were growing pains, with this app, but I stuck with them, and am quite pleased with how it's functioning now overall. There are still little issues that crop up occassionally, but they actually do follow through on complaints, even if it takes awhile sometimes (other times it's very quick). All in all, I'm glad I stayed, good value for the money. Love being able to post my reviews to social media.
July 2025. Had an issue and the customer service was excellent, they fixed it for me very promptly, and in a friendly manner. Easy to work with.
We’re sorry for the challenges you faced early on, and we appreciate you sticking with us through those growing pains.
Since then, we’ve worked hard to improve stability and communication, and it’s great to hear that our support team was able to resolve your July 2025 issue promptly and in a friendly way. We’re committed to continuing that level of care and making sure posting to social media and managing reviews remains smooth and reliable.
Thank you for giving us the chance to improve and for recognizing the value we aim to provide.
