Kudobuzz Product Reviews & UGC
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Reviews (150)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants value this app for collecting and displaying reviews, enhancing trust and conversions. It integrates reviews from platforms like Facebook and Instagram and offers automated review requests. Customizable widgets and site-level review collection are appreciated. The free plan includes useful features like a "trust seal" badge. Merchants praise its ease of use, seamless integration, and responsive customer support, which assists with technical issues and customization.
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This app exposes customer email addresses in your website's page source code in a manner easily accessible to automated scrapers. If you are subject to GDPR or any other data protection legislation, do not install this app.
I had to spend several hours informing affected customers and consulting with the ICO to ensure I was meeting my legal obligations as a data handler, which was incredibly embarrassing and upsetting. Fortunately no further action was required, but the situation should never have arisen in the first place.
The issue is a fundamental flaw in how the app handles customer data, not an isolated incident, as I have identified the same problem across multiple stores using Kudobuzz. It should be a straightforward fix for any competent developer, but having raised this directly with Kudobuzz I received no response whatsoever. Kudobuzz's handling of this, both the original data flaw and their complete silence when contacted, has resulted in this review. Totally unacceptable breach of merchant trust.
Simple to use, great!
Yay! We are so glad to know you find our app simple and great to use.
Thanks a bunch!
Excellent customer service while switching from wix to Shopify! Responded quickly and clearly.
Thank you for the feedback! We're thrilled our team could help make your switch from Wix to Shopify seamless. Quick and clear support is what we strive for; we're here if you need us again!
I have been a customer for several years and I cannot say enough good things about this company and their customer support. They recently went above and beyond to help me and I am so grateful! Thank you again!! 10/10, and would give more stars if I could! They are super fast to offer support, and do an excellent job.
Thank you so much for your kind words and continued support over the years! We truly appreciate you taking the time to share this feedback. It means a lot to our team, and we’re always, always happy to help!
Does exactly what it says on the tin and support helped me with no wait. (Make sure you turn on the app embed!)
Aww, thank you! That's exactly what we aim for. And yes, great reminder about the app embed! So happy we could help quickly 😊
We've used Kudobuzz for over 10 years. They have grown with our business and always strived to meet our needs as we grew. They feel a bit like family.
The customer service is fast and human, and the App looks great on our store.
Plus, they can't be beaten on price for the features they offer. 100% recommend.
Thank you so much for being with Kudobuzz for over a decade! It means the world to us to know we’ve grown alongside your business and that our support feels “like family.” We’re proud to keep delivering fast, human customer service and features at a fair price. Your recommendation truly inspires us to keep raising the bar.
Same issue as Glitterhound. Installed the app, upgraded to subscription...got some help initially, seems good, but now I'm having trouble actually posting to social media. It's been a week since I last emailed for support. I want to love it....
Update a week later. I got one reply with a vague excuse, essentially "we're working on it", and no response to the other parts of the problem... Now today I try to publish a review on facebook, and get this message.
Warning
Invalid App ID: The provided app ID does not look like a valid app ID.
Note, I have a PAID subscription. Terrible, terrible customer service.
Update: So, it seems there were growing pains, with this app, but I stuck with them, and am quite pleased with how it's functioning now overall. There are still little issues that crop up occassionally, but they actually do follow through on complaints, even if it takes awhile sometimes (other times it's very quick). All in all, I'm glad I stayed, good value for the money. Love being able to post my reviews to social media.
July 2025. Had an issue and the customer service was excellent, they fixed it for me very promptly, and in a friendly manner. Easy to work with.
We’re sorry for the challenges you faced early on, and we appreciate you sticking with us through those growing pains.
Since then, we’ve worked hard to improve stability and communication, and it’s great to hear that our support team was able to resolve your July 2025 issue promptly and in a friendly way. We’re committed to continuing that level of care and making sure posting to social media and managing reviews remains smooth and reliable.
Thank you for giving us the chance to improve and for recognizing the value we aim to provide.
Full disclosure first that I guess I am a bit jaded as I had a poor customer experience with Kudobuzz. I went from a Wix site using this app and moved to Shopify. Kudobuzz charged me more per annum in Shopify for the same review numbers AND I ended up with less features. I use to be able to reply to great reviews and thank customers, however l lost that feature when I moved to Shopify. The next plan level up was just too much to justify for a smaller operator like me. I am on Breakfast plan so once I get to the limit of reviews it seems to be low value for money spent. I'd probably shop around next renewal if their value is not reviewed.
We’re truly sorry to hear about your experience, and we appreciate you sharing your feedback. We understand how frustrating it must be to encounter limitations after switching platforms.
While our pricing and features may vary across platforms, we never want cost or functionality to be a barrier for loyal customers like you. If you’re open to it, we’d love to explore options to better meet your needs. Please reach out to our team at help@kudobuzz.com so we can assist you further.
Chi was super helpful to migrate my KB App from one platform to another. She even sent me a CSV of all the reviews to make sure I wasn't missing any on the new store. This is SO Helpful!
Thank you so much for sharing this! We’re delighted to hear Chi was able to make your migration smooth and even provide the CSV to ensure nothing was missed. Your feedback means a lot, and we’re always here to help!
Excellent working with the crew at Kudobuzz. I was unable to implement code properly and their wonderful staff helped me out and everything looks fantastic now. Pleasure to work with!
We’re so grateful for your kind feedback! It was such a pleasure working with you, and we’re glad everything looks fantastic now. Our team is always here whenever you need us — thank you for trusting Kudobuzz!
