Reviews (2,170)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, enhancing functionality without disrupting workflows. They value the customization options for aligning review displays with their store branding and the ability to import reviews from Amazon and AliExpress. The support team is highlighted for its responsiveness and effectiveness in resolving issues. Advanced features also allow for editing parts of reviews, improving content management.

November 12, 2024

Der Service ist bei dieser App mega. Über den Chat ist wirklich immer jemand present und hilft. Das habe ich schon lange nicht mehr so erlebt. Vielen Dank an Doris.

happymaker
Germany
21 days using the app
September 5, 2024

Great app and even better support! I highly recommend it.

Esteticando
Colombia
4 months using the app
August 16, 2024

Thank you, Emily for helping me make reviews on google.

asianstore11
United States
Over 1 year using the app
October 1, 2024

Quick to respond and fix my issue straight away, very easy to deal with and pleasant

SoleRelief
Australia
About 1 month using the app
November 5, 2024

I recently switched from Loox Reviews to Lai, and I couldn't be happier with the transition! The support from Lai has been absolutely top-notch—hands down the best I've ever received. A huge shoutout to Emily, who has been so attentive and supportive, and the dev team, especially Anthony, for going above and beyond to create a custom widget just for me! They customized it as a kind gesture, even though I'm not on the plan that typically includes customizations. No questions asked, just genuine support. Lai Reviews has truly set the bar for customer service, and I’m so glad I made the switch!

SolisSleep
United Kingdom
22 days using the app
October 8, 2024

The customer service at LAI is excellent.

I was assisted today by Emily who helped me with an issue with my product reviews. She was super fast in doing so, polite and right on to the detail.

Could not recommend any higher A+++

HappiHound
Australia
About 1 month using the app
November 14, 2024

I had a great experience with Parker who helped resolve my issue. Very professional, efficient, and provided clear solutions. Thank you for the excellent support!

KDD Essence
United States
20 days using the app
September 18, 2024

App muito bom, e a Alena me prestou um excelente atendimento.

Luz e Harmonia
Brazil
2 months using the app
September 28, 2024

Great but the greatest customer service ever and its an understatement cause I've never had a customer service representative help in this much for my problems. Especially Alena she's a lifesaver she's basically the Customer service God I was stuck with a problem with my store for hours and she fixed it for me in what ? a minute.

I definitely recommend LAI reviews app for your store not just for the app but for the support they provide you.

Alena is Gem If ya'll don't promote her I'll hire her as my VA

BONITTA
India
About 1 month using the app
November 11, 2024

Highly recommend this app. Customer service is second to none! Live support, super quick and always pleasant to deal with. Alena helped me with my issue today and she was so efficient and so nice :)

Life & Loft
Australia
19 days using the app