Overall rating
Counts per rating level
  • 96% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, seamless Shopify integration, and robust product review management features. They appreciate the customization options, automatic review request emails, and intuitive dashboard. The responsive customer support, even for free plan merchants, is also praised. The app is noted for streamlining review management across platforms like Aliexpress, Amazon, and Cj Dropshipping, and for its speed in resolving issues. Many consider it a must-have tool for enhancing store appeal and trustworthiness through transparent reviews.

November 22, 2022

I would NOT recommend this app and I suggest you do not to waste your time installing it. I have doubts it is legit, because the email automation to ask for reviews wasn't working, nothing was working actually, and immediately they wanted to have full access to my account. You better be very careful giving blind access to your shop. Who knows what they are doing?... The app doesn't work as it is supposed to. And while installed I received reviews but they delete them when you uninstall the app. Stay away.

Aloha Jewels
United States
11 days using the app
Smartify Apps replied November 22, 2022

Hello, this is Jillian from LAI Support team.

First of all, I would like to apologize for all dissatisfying experiences you have with our app, especially on required steps to activate emails. For more details about this email issue, I sent an email to r****v@hotmail.com, we extremely hope you can check and reply to us.

Secondly, Collaborator access to stores is a feature provided and protected by Shopify. We cannot and will not harm your store with any actions. Requested sections for the access are sufficient to assure that we can solve your query.

Lastly, our app removed all code and related data from your theme to prevent any unexpected issues because after the uninstallation, we cannot maintain those data carefully as if you still used LAI. Instead, we provide an Export feature that allows you to use imported reviews when you need.

We hope you to give us another chance to deliver our best services.
We honestly wait for your response.

April 1, 2023

This app won't get off my Shopify store after I have uninstalled it! It is on my THEME and I cannot get it off or out of my store. It is preventing my new review from even showing up. If anyone knows how to delete this completely, please let me know.

Oliver & Company Toys
United States
About 9 hours using the app
Smartify Apps replied April 1, 2023

Hi Oliver,
This is Nate from LAI Customer Success team.

I'm really sorry for your unhappy experience. I've already sent a collaborator request to your store, please accept our request so we can quickly help you with the code removal process.
We also have this feature available within the app UI, but we can not use this since you have uninstalled the app.

I've sent you an email with ticket #12948 for more information on this. I hope to hear from you soon so we can resolve this issue together asap.

April 21, 2023

After deleting the app the theme code is full of code that this app left behind...
Thats not good at all and should be fixed!

4 minutes using the app
Smartify Apps replied April 21, 2023

Hi bintly.se team, I am Jillian from LAI Support team.
First, we'd like to thank you for your feedback so that our app can be aware of this issue and will try our best to resolve it.
Also, I've sent you an email to *****.se, could you kindly check it and we'd much appreciate it if we could receive any response from you.
Thank you.

September 9, 2023

Roubaram o meu dinheiro

Smart Daring
29 days using the app
Smartify Apps replied September 11, 2023

Prezada equipe Smart Daring, sou Jillian, do Suporte LAI.
Sinto muito por esse mal-entendido. Você poderia por favor verificar nosso e-mail enviado para contato@*****.com para solucionar totalmente este problema?
Agradecemos muito a sua resposta. Obrigado.
Jillian Le da LAI Product Reviews.

Edited November 2, 2022

não estou conseguindo acessar o app ele não está abrindo...........................................

5 months using the app
Smartify Apps replied November 3, 2022

Olá Lucas, aqui é Jillian. Sinto muito por esta experiência infeliz acontecendo com você. Jaime, nosso líder técnico, ajustou o código com a esperança de corrigir o problema do seu lado.
Por favor, verifique seu e-mail para mais detalhes. Muito obrigado por nos informar este problema para que possamos resolvê-lo prontamente.
Aguarde sua resposta.

July 24, 2022

It's a very good application, but at the moment I have a big problem I can't access it. please answer me as soon as possible

9 months using the app
Smartify Apps replied July 25, 2022

Hi Andy, this is Jillian from LAI Support team.
Thank you for taking your time to raise this issue to us! Furthermore, I would like to apologize you for the delay due to being off for the weekend.
Regarding the mentioned issue, I've reached out to you via email to figure out and solve your problem.
I hope to hear from you soon!!!

April 14, 2021

Very bad app and I suggest not to waste your time using it. It is not reliable, it is not legit, and it sounded to me as a scam. Why scam? be careful giving them access to your shop. Who knows what they are doing?. Another very important issue is they try to make you pay to use it. They get jealous when they see you upload so many reviews for free. They then make changes to the App so you won't be able to use it anymore. Their free version? Yes it was but not anymore. They make changes to the App really quick so you be feeling ok with 1 minute and then then next minute is not working anymore. Just don't waste your time because you will end up loosing all the reviews in case you uninstall the App. Just be careful giving them access as well "Big warning".

United States
3 months using the app
Smartify Apps replied April 14, 2021

Hi there!
I'm so sorry that you had this experience with our app. We've looked into the issue, and it seems that you need more guides to use our app properly. We sent you the image instructions, tutorial videos every time you raised your concerns. Also, when you needed to customize the old feature that had been updated to a new one, we brought it back to you.
We follow strictly the collaborator invitation approved by Shopify for the best support and you also agreed with that. In an urgent situation, we had your permission to share screen via TeamViewer so we could remotely troubleshoot the issue and showed you how our app works for the best performance.
We always want to make you happier and bring more benefits to you. That's why you see the upgrade suggestion pop-up. You're such a special customer for us to work harder to improve our service.
Once more, I'm sorry that our service have not met your expectation. Please let me know if I can be of any other help!

November 16, 2021

Je supprime des avis mais il reste sur ma page produit.. L'assistance ne me répond très rarement voir jamais.

13 days using the app
Smartify Apps replied November 16, 2021

Dear Admin,

We genuinely apologised for the experience you have with our app. Due to the timezone difference, we couldn't provide real-time support and we are very sorry for that. The edit feature just had a small issue but we nailed it. We already contacted you via our live chat and we look forward to your response over there. Please let us know what we could do to make up for this issue and help you further!

Edited September 27, 2020

Hello, there are too many bugs in this app, how can I delete it? I don't want to leave too many obsolete programs to affect the running speed

Hong Kong SAR
About 2 months using the app
Smartify Apps replied September 26, 2020

Hi Starbestsellers,
We're sorry that you encounter the problem. Our technical team is investigating and will fix for you soon.

August 16, 2021

This app doesn't even have the basics like word filtering. You may consider this app if you want to let your customers know that you are dropshipping from Aliexpress.

United States
About 11 hours using the app
Smartify Apps replied August 16, 2021

Hi Tendize team,

Thanks for sharing your thoughts with us. I am Janice from LAI Support. I am sorry for any inconvenience that caused you. This feature is still being developed. I already contacted you over live chat because I believe that we can find a workaround for it. I am looking forward to hearing from you soon!