Overall rating
2.8
Counts per rating level
  • 38% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 31% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 23% of ratings are 1 stars
April 21, 2024

Drivers do not take bookings without the "tips". And even with tips, they go ahead and take other bookings that delay the delivery time.

Why dont Lalamove just incorporate the "tip" in the pricing and remove the tipping during the booking phase, and give a tipping option after the service has been rendered?

WHEALTHY CHOICE
Philippines
8 months using the app
January 16, 2024

Should have been available on basic plan. Thinking of removing shopify altogether because it doesn't have lalamove

Vegan Options
Philippines
Over 1 year using the app
March 28, 2024

ELE É BOM A INTEGRAÇÃO ESTÁ BOA, SÓ FICA DIFÍCIL PARA COPIAR O LINK DE RASTREIO PARA ENVIAR POR WHATSAPP PARA O CLIENTE. TENHO QUE SAIR DA PÁGINA DO PEDIDO E IR NO APP DENTRO DAS LISTAS NO SHOPIFY, CLICAR EM TUDO NOVAMENTE E AINDA SIM CLICAR NA ROTA E ELE NEM APARECE, TEM QUE BAIXAR TODA A PÁGINA PARA ENCONTRÁ-LO, MUITO DIFÍCIL.

Desculpe, saiu em letras maiúsculas, Márcia

Maria Madame Com. de Kits e Cestas
Brazil
9 days using the app
June 7, 2022

Still my preferred apps to use for delivery, instant and able to cater to my request. Great explanation from Christie & Jack from lalamove too!

WithLove.Co
Malaysia
About 2 years using the app
January 6, 2023

HHHHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHA

La Carniceria Virtual
Mexico
Over 1 year using the app
May 18, 2022

Your iders are hopeless. please include another before pick up and after pick signature to avoid missing items during deliveries.

theskinnybakers
Malaysia
9 months using the app
August 12, 2022

Good day, I've recently added this app to my Shopidy store, but every and any location I add shows that my Pick-up and Drop-off address is not available for ANY kind of vehicle. I would like some help on this if possible. Thank you.

Dear Pets PH
Philippines
8 months using the app
Lalamove: Deliver Faster replied August 15, 2022

Hi Dear Pets PH,

Thanks a lot for your feedback. Our team has investigated and it's caused by some city configuration issues in your store's backend and we are aware that this has been resolved successfully already.

Please let us know if there's further questions! Thanks once again for your support towards Lalamove.

June 18, 2022

Lalamove has been sitting on my installed apps for a long time now and we've actually used it once or twice only. It's really nice to have auto-filled customer details but there are 2 significant features for businesses that are very important: 1. Having our customers to pay option is only for Advanced Shopify or Shopify Plus or annual billing for Shopify plans - maybe you can consider this not being limited. Especially for small business e-commerce sites where most customers are always the ones booking and paying the delivery based on the calculated rate. Otherwise, businesses like us will opt to book next-day pick-up using other courier services since we are offering dry food anyway. 2. Checkout option using Lalamove - Since pick-up orders are available for Shopify, why not add an option where customers will be redirected to their Lalamove account? If we do same-day delivery, upon checkout we need to add a note that they can book any same-day delivery and pay their own delivery balance. This gives our customers an option to use other competitors' delivery apps. These two also limit us to use Lalamove Shopify app even though we regularly book orders with your default app. Your Shopify app has more potential especially that Grab PH is not even supported locally. Hope you can consider these two. It will be a big help for us, small businesses.

bonapawtit
Philippines
8 months using the app
September 7, 2023

Very hard to do the Integration and contact slow respon

OSCARLIVING
Indonesia
About 2 months using the app
Lalamove: Deliver Faster replied September 22, 2023

Hi OSCARLIVING,
Thank you for your feedback. We looked into it and it seems you had trouble registering an account and enabling some key functions in your store's settings. We are aware this has been resolved successfully already by our sales representative. If you have any further issues, please feel free to reach out to us again anytime. Thank you once again for your support towards Lalamove.

October 26, 2022

Riders will ask you to cancel if they don't like the drop-off point. You will be forced to utilize the other delivery apps.

Beyond Alpha
Philippines
6 months using the app