Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its simplicity, user-friendly interface, and extensive template library. It's praised for enhancing the design process and improving online store aesthetics. The customer support team, especially Sophie, Cass, Jessie, Saul, Duke, and Caroline, are commended for their quick and effective problem-solving. Merchants also value the app's performance and affordability, stating the paid version provides excellent value for money.

August 29, 2023

Have contacted twice for different setting changes requirement and it has been resolved as requested. Good experience so far.

Industrial-Pump-Parts
Canada
6 days using the app
January 16, 2021

Fantastic and very speedy customer service! Thanks again! They were able to look at our concepts and let us know how to accomplish our goals with their app.

TorontoCollective
Canada
9 days using the app
Edited August 19, 2020

The Online Customer Service is really helpful and fast, I was call for help at 2AM(HK time), that I got immediate responses, great for night time workers. The layout is great and simple, while it's limited style for free plan but surely enough for use! Enjoy using the app!

Holy Bubbles
Hong Kong SAR
9 days using the app
January 26, 2022

So far so good! Customer support was quick on answering questions and helping me get back on track for completing a new instructions page.

AreYouGame.com
United States
9 days using the app
July 29, 2020

I've been playing around with the app for a few days now and really happy with the features. I had one question about hiding some icons so I hit the chat icon and someone from LayoutHub was helping me sort it out within 5 minutes. Really good customer service!

The English Cyclist
United Kingdom
9 days using the app
February 26, 2021

Great App and great customer service. Easy to use and a lot of pre-made templates fully customizable.

MineralsClub
Italy
9 days using the app
Edited April 16, 2020

I wanted to improve the user experience and decided to try Layouthub. I was very impressed by the templates’ clear and professional designs but even more on how my products’ pages looked much better. It was what I was looking for. The app is very intuitive and you can customize the fonts or colors very easily.
I contacted the support team as I wanted the tabs on the product’s page to look in a certain way. Dilys from the support team was very helpful and even raise the query to the Developers team. My request was solved very quickly by integrating a 3rd app that I was using previously.
I’m still on the free trial and I’m still working on some pages, but I have signed up for the Basic plan which is perfect for my store.
I definitely recommend Layout if you want to improve the user experience and make your store looks professional and looks appealing to your customers. On top of that the support team is absolutely fantastic and helpful. Just go for it!

Black Venus Beauty
United Kingdom
9 days using the app
Edited May 13, 2020

Overall, this app is pretty great. A few glitches with spacing and formatting but customer support was able to help me fix it quickly. I wish there were more than 3 pages included in the free version but it's easy to use. The customer support is great, highly recommend Adela. She was extremely helpful when I didn't know certain functionalities.

Overall, I recommend :)

McGregor’s Produce
Canada
9 days using the app
October 6, 2021

The support is phenomenal, quick to answer any request dealing with customizations or edits to blocks.

Samuel Service Center
Canada
9 days using the app
February 21, 2020

This app is easy to use and the customer support is the best I have come across in the app store. I can't wait for the new releases.

Tadani Boutique
United States
9 days using the app