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They don't respond to any messages. We have prepaid for a year and now that we need help because their app isn't working properly, no one is answering.
ho avuto un problema con l'app, ma l'assistenza non risponde mai. Ho dovuto disinstallare l'app e passare ad un'altra
We used to love this app, but, unfortunately, it's not what it used to be.
What used to be a perfectly working app, now, simply, does not work.
Support used to be very quick to respond and resolve issues.
Now, however, they simply do not respond. We've been waiting for days for a response on a severe bug (their app simply not working) and don't even get an acknowledgement of the issue raised. We've tried communicating on their live chat, and email, but haven't received anything.
It saddens me how things have changed. You're probably better off looking for another app. Shame.
App not currently functioning at all, getting 500 errors. Uninstalled app to reinstall and now I can't install. Have tried contacting support via email and 'live chat' and had 0 response. Is this app still active?
worst support. No support received after multiple follow up
HORRIBLE - did not work and on top of that, messed up every single Collection on our site. The app (without explicitly saying), added a Condition to all of our product Collections "Product Type is not equal to LDT Gift Option". After uninstalling the app, these Conditions persisted - which required manually removing it from every. single. Collection. An absolute nightmare.
On top of this, after initially installing and configuring the app, the gift options never appeared on our site. The app said to wait about 5 minutes for things to load, but it didn't show up even after 2 hours.
10/10 do not recommend!
Hi there! Thank you for sharing your experience. I understand that you have been experiencing some issues and were assured that we would investigate these concerns.
1 - By default, adds a condition to our Automated Collections to exclude our gift wrap products from them, as most of our customers prefer this. If this doesn't align with your preferences, our development and support teams are always available to assist you in removing this condition within minutes.
2 - It seems that you haven't contacted our support team, and our app also doesn't feature a notification suggesting a 5-minute wait. We are concerned that there might be a confusion with another application.
We aim to provide you with helpful information and stand ready to assist you in setting up our app for your use.
You can always reach us via email at support@ldtsoft.work or directly chat with us through the integrated chatbox within the app for immediate assistance. https://i.imgur.com/RLknrnA.png
De app uitgeprobeerd en binnen 1 dag weer verwijderd en toch een jaar berekend via Shopify.